Client Advisor
Vor 6 Tagen
PositionAs a Client Advisor at FENDI Australia, based in the prestigious Collins Street, Melbourne boutique, you will play a pivotal role in delivering exceptional customer experiences while embodying FENDI's rich heritage, values, and style. Your responsibility will be to serve as a brand ambassador, providing personalized service to clients, enhancing client relationships, and driving sales through exceptional product knowledge, storytelling, and clienteling.Job ResponsibilitiesClient Experience:Provide an elevated, luxury shopping experience to clients, ensuring FENDI's high standard of hospitality and service is delivered at every step.Develop long-term relationships with clients through effective clienteling, understanding their needs, preferences, and lifestyle.Act as a FENDI ambassador, engaging clients with the brand's history, craftsmanship, and culture.Sales Performance:Achieve individual and store sales targets and KPIs through effective selling techniques, cross-selling, and up-selling.Utilize product knowledge to educate clients and suggest suitable products.Track and follow up on client requests and orders, ensuring timely communication and delivery.Product Expertise:Maintain in-depth knowledge of FENDI's current collection, materials, and craftsmanship.Stay informed of the fashion industry and competitor trends.Share insights and product details with clients to create a tailored shopping experience.Boutique Operations:Assist with stock management, replenishment, and merchandising to ensure the boutique is always presentable and products are available.Support the team in boutique activities such as events, client appointments, and VIP fittings.Adhere to FENDI's visual standards and guidelines.Clienteling & Relationship Building:Build and nurture a strong client base through CRM tools, events, and outreach initiatives.Organize client appointments, private fittings, and other luxury services to cultivate long-term relationships.Communicate regularly with clients to keep them informed of new collections, events, and personalized recommendations.ProfileQualifications:Prior experience in luxury retail or a client-facing role, preferably within the fashion industry.Strong communication and interpersonal skills with a passion for fashion and luxury.Proven track record of achieving sales targets and building client relationships.Knowledgeable and enthusiastic about the FENDI brand, its heritage, and luxury fashion trends.Ability to work in a fast-paced, high-end retail environment with flexibility in working hours, including weekends.Proficiency in CRM tools and POS systems is an advantage.Personal Attributes:Passionate about delivering exceptional customer experiences.Detail-oriented with a keen eye for styling and fashion.Self-motivated, proactive, and goal-driven.Strong team player with excellent collaboration skills.Additional InformationFendi is an Italian luxury fashion house founded in Rome. Since 1925, the year in which it was founded, Fendi has linked its success, its image, its quality, and the glamour of its products to a dual element: a delicate and precious equilibrium between tradition and modernity, the desire to preserve the values of the past and the courage to dare, innovate and astound.Fendi provides equal employment opportunities and welcomes applications from all qualified candidates. We are committed to a culture of diversity and inclusion. Our objective is to attract and retain individuals with core business skills and encourage internal mobility to leverage skills most effectively, accelerate professional growth and promote inter-cultural exchange. Our successes – both past, present and those to come – are all down to our people. We look for creative, curious, passionate and open-minded people with a desire to embrace Fendi's culture and values.
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