Caterpillar Financial Services Corporation | Product Service Consultant
Vor 4 Tagen
Career Area : Product Support
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.
We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.
Together, we are building a better world.
Job Description : Caterpillar's MineStar Solutions Division is currently seeking a Product Service Engineer to support MineStar Terrain technologies to be located in Brisbane, QLD.
As Product Service Engineer, you will have a significant impact on overall product quality and customer experience for MineStar Terrain Office technologies.
This role will provide support and service engineering services which include product validation, investigating, troubleshooting, diagnosing application and technical problems, with an emphasis in project management, internal and external relations.
Job Duties and Responsibilities : Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers.Implementation and utilization of standard support processes to respond, restore, and resolve issues.Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.Participate in New Product Introduction (NPI) projects.Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues.Act as the liaison between the Caterpillar implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed.Key Relationships : Product Support Manager and Team Leader: frequent discussions regarding priorities, directions, and assistance.Product Support Team: frequent interaction and discussions with support analysts located in the United States, Australia, India, and Brazil.Engineering: frequent discussions regarding customer problems.
Liaison to ensure problem diagnosis, information on patches/fixes and functionality issues are resolved.Customers and Dealers: communicate on a regular basis status and resolution of issues.Additional Information : Availability and desire to travel domestically and/or internationally on assignment at dealer locations and mine sites – Up to 20%.ENVIRONMENTAL CONDITIONS - This position requires open pit mine site support work at times.
The selected applicant will be required to complete and pass regulatory open pit and underground mine safety training.This job role is primarily performed during normal day shift hours but does include some off-shift and weekend responsibilities.Working environment – 5 days in office.Basic Qualifications : Bachelor's degree or 1-3 years of Product Support experience, Graduates welcome.Top Candidates will also have : Bachelor's degree in Computer Science or Mining Engineering.1 year project management experience.1-2 years of experience supporting technology in an industrial or production environment.Cat New Product Introduction (NPI) process experience.Experience utilizing Linux, SQL Server, TCP/IP networking, Microsoft client and server platforms.Ability to effectively communicate with technically and non-technically skilled mining customers and dealers.Posting Dates : December 19, 2024 - January 9, 2025.
Caterpillar is an Equal Opportunity Employer (EEO).
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