Product Service Consultant
vor 1 Monat
Whether it be groundbreaking products, best-in-class solutions, or creating a lifelong career, you can do the work that matters at Caterpillar.
With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators, and doers.
We are the people who roll up our sleeves and do the work to build a better world.
We don't just talk about progress and innovation.
We make it happen.
And we are proud of that because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure.
Without a dedicated workforce, Caterpillar could not effectively meet our customer's needs.
Join us.
About the Opportunity: Caterpillar's MineStar Solutions Division is currently seeking a Product Service Engineer to support MineStar Terrain - Command for Dozing technologies to be located in Brisbane, QLD.
As Product Service Engineer, you will have a significant impact on overall product quality and customer experience for MineStar Terrain technologies.
This role will provide support and service engineering services which include product validation, investigating, troubleshooting, diagnosing application and technical problems, with an emphasis in project management and internal and external relations.
Job Duties and Responsibilities: Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers.Implementation and utilization of standard support processes to respond, restore, and resolve issues.Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.Participate in New Product Introduction (NPI) projects.Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues.Act as the liaison between the Caterpillar implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and that industry standard change management and support processes are followed.Key Relationships: Product Support Manager and Team Leader: frequent discussions regarding priorities, directions, and assistance.Product Support Team: frequent interaction and discussions with support analysts located in the United States, Australia, India, and Brazil.
Assure knowledge transfers between team members.Engineering: frequent discussions regarding customer problems.
Liaison to ensure problem diagnosis, information on patches/fixes and functionality issues are resolved.Customers and Dealers: communicate on a regular basis status and resolution of issues.Basic Qualifications: Bachelor's degree or 3 years of Product Support experience.Top Candidates will also have: Bachelor's degree in mechanical engineering, Electrical Engineering, Computer Science, or Mining Engineering.Experience working with heavy machinery electrical systems.1 year project management experience.5 or more years of experience supporting technology in an industrial or production environment.Cat New Product Introduction (NPI) process experience.Experience utilizing Linux, SQL Server, TCP/IP networking, Microsoft client and server platforms.Ability to effectively communicate with technically and non-technically skilled mining customers and dealers to develop partnerships/relationships.Additional Information: Availability and desire to travel domestically and/or internationally on assignment at dealer locations and mine sites – Up to 20%.ENVIRONMENTAL CONDITIONS - This position requires open pit mine site support work at times.
The selected applicant will be required to complete and pass regulatory open pit and underground mine safety training, and travel to and work for short periods of time in open pit and underground mining environments.
Time spent in a mining environment would typically include a single work week with daily work in the mining environment.This job role is primarily performed during normal day shift hours but does include some off-shift and weekend responsibilities.What's in it for you? Competitive remuneration package.Attractive Bonus and Share options.Higher Superannuation.Career development with global prospects.A strong commitment to safety and your wellbeing.An inclusive workplace culture focused on quality, customer service and the environment.A commitment to diversity and inclusion, equal opportunity, and equal outcome.SMART spending APP.The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.If you are looking for a challenging and rewarding career as part of the team, apply today via: careers.
Apply NowApplications close on 14th September 2024. Caterpillar is an Equal Opportunity Employer (EEO).
#J-18808-Ljbffr
-
Product Specialist/Merchandiser
Vor 2 Tagen
Melbourne, Österreich Health Product Distributor VollzeitPosition: Field Product Specialist - Sunshine Coast region Job Type: Casual role; 10 hrs per week Salary: $34.08 per hour If you are passionate about the health industry, possess excellent communication and interpersonal skills, and have a positive, enthusiastic attitude, this role could be ideal for you.We are seeking dynamic individuals to support our...
-
Senior Consultant, Professional Services
vor 1 Monat
Melbourne, Österreich Thomson Reuters VollzeitThis role presents an existing opportunity to step into the dynamic world of tax technology. If you are a tax consultant or manager looking for your next role while still being able to leverage your tax experience, this may be the role for you. As a senior consultant in the Professional Services team, you will have a wide range of responsibilities as a...
-
Senior Product Consultant
vor 1 Monat
Melbourne, Österreich NAB VollzeitWork type: Fixed term Full time Region: VIC- Melbourne CBD Role Overview As our Senior Product Consultant, Merchant Products (13 month fixed term contract opportunity), you will: Be part of a high-performance team actively contributing to shaping our vision for the Card Not Present product portfolio. Support the roadmap of business outcomes, be a key SME in...
-
Senior Product Consultant
vor 1 Monat
Melbourne, Österreich NAB VollzeitWork type: Fixed term Full time Region: VIC- Melbourne CBDRole OverviewAs our Senior Product Consultant, Merchant Products (13 month fixed term contract opportunity), you will:Be part of a high-performance team actively contributing to shaping our vision for the Card Not Present product portfolio.Support the roadmap of business outcomes, be a key SME in the...
-
Senior Product Consultant
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitWork type: Fixed term Full timeRegion: VIC- Melbourne CBD Role Overview As our Senior Product Consultant, Merchant Products (13 month fixed term contract opportunity), you will: Be part of a high-performance team actively contributing to shaping our vision for the Card Not Present product portfolio.Support the roadmap of business outcomes, be a key SME in...
-
Senior Product Consultant
vor 4 Wochen
Melbourne, Österreich Nab - National Australia Bank VollzeitWork type: Fixed term Full time Region: VIC- Melbourne CBD Role Overview As our Senior Product Consultant, Merchant Products (13 month fixed term contract opportunity), you will: Be part of a high-performance team actively contributing to shaping our vision for the Card Not Present product portfolio.Support the roadmap of business outcomes, be a key SME in...
-
Senior Consultant, Professional Services
vor 3 Wochen
Melbourne, Österreich Thomson Reuters VollzeitThis role presents an existing opportunity to step into the dynamic world of tax technology.If you are a tax consultant or manager looking for your next role while still being able to leverage your tax experience, this may be the role for you.As a senior consultant in the Professional Services team, you will have a wide range of responsibilities as a subject...
-
Senior Consultant, Professional Services
vor 2 Wochen
Melbourne, Österreich Thomson Reuters VollzeitThis is a Senior Consultant, Professional Services role with one of the leading companies in AU right now 🔥 -- Thomson Reuters -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Thomson Reuters 🧐🧐This role presents an exciting opportunity to step into the...
-
Professional Services Consultant
vor 3 Wochen
Melbourne, Österreich Pager VollzeitPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Automation Strategic Technical Account Manager Role Overview: As a Technical Account Manager, you will sit at the nexus between the Customer Success Manager, the Account Executive, Professional Consultants, and Support.You are...
-
Senior Consultant, Professional Services
vor 1 Monat
Melbourne, Österreich Thomson Reuters VollzeitThis is a Senior Consultant, Professional Services role with one of the leading companies in AU right now 🔥 -- Thomson Reuters -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Thomson Reuters 🧐🧐You will advise clients as the technical subject matter expert for...
-
Service Consultant
vor 1 Monat
Melbourne, Österreich Brandt Group Of Companies VollzeitARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER? Brandt has an opportunity for an exceptional individual to join our Pakenham team as a Service Consultant.About the role: This position is responsible for assisting the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.Fields internal and...
-
Product Consultant, Anaesthesia
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitProduct Consultant, Anaesthesia & Patient Monitoring City: Sydney, NSW; Brisbane, QLD Country: Australia Business Area: Sales Department: Sales Australia, ST APAC Employment Type: Full-time Ambu has been bringing the solutions of the future to life since 1937.Today, millions of patients and healthcare professionals worldwide depend on the efficiency, safety...
-
Service Consultant
vor 1 Monat
Melbourne, Österreich Brandt Tractor VollzeitARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER? Brandt has an opportunity for an exceptional individual to join our Pakenham team as a Service Consultant. About the role: This position is responsible for assisting the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department's operation. Fields internal and...
-
Claims Service Consultant Liability
vor 4 Wochen
Melbourne, Österreich Allianz Popular Sl. VollzeitArea of Expertise: Customer Services & ClaimsUnit: Allianz AustraliaEmploying Entity: ALLIANZ AUSTRALIA SERVICES PTY LTDJob Type: Full-TimeRemote Job: Hybrid workingEmployment Type: PermanentID: 58586Claims Service Consultant LiabilityClaims Service Consultant – Liability Take ownership of your own portfolio of complex legal liability claims.Become part of...
-
Partner Services Consultant
vor 1 Monat
Melbourne, Österreich Bupaoptical VollzeitPermanent full-time opportunityFlexible working arrangement, based in our Melbourne CBD officeHighly rewarding role in a fantastic work cultureThe opportunity: We are looking for a permanent full-time Partner Service Consultant to join the team. Operating in a collaborative team environment, the aim of the role is to deliver great outcomes for our customers,...
-
Partner Services Consultant
vor 1 Monat
Melbourne, Österreich Bupaoptical VollzeitPermanent full-time opportunityFlexible working arrangement, based in our Melbourne CBD officeHighly rewarding role in a fantastic work cultureThe opportunity:We are looking for a permanent full-time Partner Service Consultant to join the team. Operating in a collaborative team environment, the aim of the role is to deliver great outcomes for our customers,...
-
Senior Consultant, Professional Services
vor 1 Woche
Melbourne, Österreich Thomson Reuters VollzeitSenior Consultant, Professional ServicesInform the way forwardFinance and accountingFull-timeOffice | Melbourne, VIC, AustraliaMid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team.Typically within 2-5 years of experience.Together with the professionals and institutions we serve, we help uphold the...
-
Senior Consultant, Professional Services
vor 1 Monat
Melbourne, Österreich Trss VollzeitThis role presents an existing opportunity to step into the dynamic world of tax technology. If you are a tax consultant or manager looking for your next role while still being able to leverage your tax experience, this may be the role for you.As a senior consultant in the Professional Services team, you will have a wide range of responsibilities as a...
-
Service Consultant | Melbourne, Au
vor 4 Wochen
Melbourne, Österreich Cbus Super Fund VollzeitAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...
-
Partner Services Consultant
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitPermanent full-time opportunity Flexible working arrangement, based in our Melbourne CBD office Highly rewarding role in a fantastic work culture The opportunity: We are looking for a permanent full-time Partner Service Consultant to join the team.Operating in a collaborative team environment, the aim of the role is to deliver great outcomes for our...
