Rea Group Ltd. | Senior Customer Support Consultant | Perth

vor 1 Woche

Perth, Österreich Tideri Jobbörse Vollzeit

Senior Customer Support Consultant
Senior Customer Support Consultant Apply locations: Subiaco, Perth, Western Australia; Richmond, Melbourne VIC
Time type: Full time
Posted on: Posted 5 Days Ago
Job requisition id: R0012739
Permanent role based in Perth or Melbourne We are certified carbon neutral and committed to reducing our impact on the environment.
We have long-term partnerships with charities working to address homelessness.
We're REA
REA Group is not your average digital business.
From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.

With bold and ambitious goals, we are changing the way the world experiences property.
No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success.
At the heart of everything we do, is a thriving culture centred around high performance and care.
We are purpose driven and collaborative, which drives innovation and our ability to make a real impact.

Where the team fits in
The Customer Solutions & Operations team reports through to a broader function called the Customer Group.
The group supports the organisation to deliver customer & operational excellence; use data to deliver customer solutions that ensure the profitability and sustainability of the REA Group; and deliver future focused strategic and operational planning.

Customer Solutions & Operations is accountable for delivering customer and operational excellence through all service experiences, including customer onboarding, product fulfilment, help & support, feedback management, credit and payment solutions.

What the role is all about
The Senior Customer Support Consultant is pivotal in the Customer Solutions space.
As a respected and responsible team member, you will display strengths in customer engagement, support, and administration as you manage a variety of interactions for REA Group's customers, consumers, and internal stakeholders.
You will lead by example and inspire Customer Support Consultants to follow in your footsteps.
In-depth collaboration with leadership teams and key stakeholders will complement your effective communication, dispute resolution qualities, and desire for beneficial change.
No day will ever be the same, but you will be doing the following:
Utilising your genuine passion for customer service, teamwork, and your strong problem-solving ability.
Demonstrate responsibility and seniority for CSO Leadership and peers.
Develop, build strong relationships and proactively collaborate with the team, leadership, and key stakeholders throughout REA.
Demonstrate initiatives towards effective dispute resolution and assist peers with escalations.
Provide thoughtful and insightful feedback to peers using Quality Assurance checks, coaching opportunities, and guidance in sharing knowledge and upskilling team members.
Be a change advocate for new policies and workflows, encourage constructive feedback and communication between stakeholders.
Proactively identify opportunities to innovate and improve the employee experience, customer experience, and operational excellence and drive to bring these opportunities to life.
Lead by example with strong administrative skills and attention to detail.
Resolving enquiries with our customers via phone, email, and web chat in an empathetic, professional, and timely manner.
Managing the communication, ownership, and accountability of Known Issues and high-risk enquiries that arise within the Customer Solutions space.
Ownership of Workforce Management and team SLA's and providing people feedback to Leadership for improvement opportunities.
Auditing specialist queues and providing feedback to individuals, when required.
Assisting with live queue training for team members and outlining the QA rubric and expectations of a consultant.
Ad-hoc support for Team Leads, for things such as but not limited to attending meetings and stakeholder communication and support.
Who we're looking for
Runs on the board: Experience in customer service or administrative support.
Strong people skills with experience in coaching or leadership roles.
Excellent attention to detail, time management, prioritisation, and communication skills.
Comfort in working with a variety of CRM and in-house systems.
Someone who looks at tricky situations through a solutions-focused and customer-centric lens.
Someone who works productively in a fast-paced and agile environment.
Someone who can thrive in ambiguous environments.
The REA experience
The physical, mental, emotional, and financial health of our people is something we'll never stop caring about.
This is a place to learn and grow.
We're committed to your development – both professionally and personally.
Your experience with us is something we take seriously.

We offer:
A hybrid and flexible approach to working Flexible parental leave offering for primary and secondary carers Programs to support mental, emotional, financial, and physical health & wellbeing Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
Hack Days so you can bring your big ideas to life Performance recognition programs because hard work should never go unnoticed Our commitment to Diversity, Equity, and Inclusion
We are committed to providing a working environment that embraces and values diversity, equity, and inclusion.
We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience.
We know diverse teams are critical to maintaining our success and driving new business opportunities.
If you've got the skills, dedication, and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Join our Talent Neighbourhood
Keen to be part of REA but didn't find a perfect match with this opportunity?
Perhaps the timing isn't right?
You should join our Talent Neighbourhood

By joining, you will receive information about our working culture and life at REA, industry updates from various areas of our business, invites to our events or materials to help you succeed in interviews at REA.
In addition, our recruiters will reach out to you if there's a role that matches your interests, skills, and aspirations.

#J-18808-Ljbffr

  • Senior Customer Support Consultant

    vor 2 Wochen

    Perth, Österreich Rea Group Ltd. Vollzeit

    Senior Customer Support ConsultantSenior Customer Support ConsultantApply locations: Subiaco, Perth, Western Australia; Richmond, Melbourne VICTime type: Full timePosted on: Posted 5 Days AgoJob requisition id: R0012739Permanent role based in Perth or MelbourneWe are certified carbon neutral and committed to reducing our impact on the environment.We have...

  • Senior Customer Support Consultant

    vor 2 Wochen

    Perth, Österreich Rea Group Ltd. Vollzeit

    Senior Customer Support ConsultantSenior Customer Support ConsultantApply locations: Subiaco, Perth, Western Australia; Richmond, Melbourne VICTime type: Full timePosted on: Posted 5 Days AgoJob requisition id: R0012739Permanent role based in Perth or MelbourneWe are certified carbon neutral and committed to reducing our impact on the environment.We have...

  • Rea Group | Senior Customer Support Consultant | Perth

    vor 2 Wochen

    Perth, Österreich Tideri Jobbörse Vollzeit

    Senior Customer Support Consultant Permanent role based in Perth or Melbourne We are certified carbon neutral and committed to reducing our impact on the environment.We have long-term partnerships with charities working to address homelessness. We're REA REA Group is not your average digital business.From humble beginnings in a garage in Melbourne's east in...

  • Senior Customer Support Consultant

    vor 2 Wochen

    Perth, Österreich Rea Group Vollzeit

    Senior Customer Support Consultant Permanent role based in Perth or MelbourneWe are certified carbon neutral and committed to reducing our impact on the environment.We have long-term partnerships with charities working to address homelessness.We're REA REA Group is not your average digital business.From humble beginnings in a garage in Melbourne's east in...

  • Senior Customer Support Consultant

    vor 2 Wochen

    Perth, Österreich Rea Group Ltd. Vollzeit

    Permanent role based in Perth or MelbourneWe are certified carbon neutral and committed to reducing our impact on the environment.We have long-term partnerships with charities working to address homelessness.We're REAREA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading...

  • Senior Customer Support Consultant

    vor 2 Wochen

    Perth, Österreich Rea Group Vollzeit

    Senior Customer Support ConsultantPermanent role based in Perth or MelbourneWe are certified carbon neutral and committed to reducing our impact on the environment.We have long-term partnerships with charities working to address homelessness.We're REAREA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in...

  • Position: Senior Customer Support Consultant New

    vor 2 Wochen

    Perth, Österreich Rea Group Ltd. Vollzeit

    Permanent role based in Perth or MelbourneWe are certified carbon neutral and committed to reducing our impact on the environment.We have long-term partnerships with charities working to address homelessness.We're REA REA Group is not your average digital business.From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading...

  • Customer Success Consultant

    vor 1 Monat

    Perth, Österreich Rea Group Vollzeit

    Customer Success Consultant We're REA REA Group is not your average digital business.From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.With bold and ambitious goals, we are changing the way the world experiences property.No matter where you're at on your property...

  • At | Senior Customer Support Consultant | Perth

    vor 1 Woche

    Perth, Österreich Tideri Jobbörse Vollzeit

    Add expected salary to your profile for insights Permanent role based in Perth or Melbourne We are certified carbon neutral and committed to reducing our impact on the environment.We have long-term partnerships with charities working to address homelessness. We're REA REA Group is not your average digital business.From humble beginnings in a garage in...

  • Senior Customer Support Consultant

    vor 2 Wochen

    Perth, Österreich Tideri Jobbörse Vollzeit

    Permanent role based in Perth or Melbourne We are certified carbon neutral and committed to reducing our impact on the environment.We have long-term partnerships with charities working to address homelessness. We're REA REA Group is not your average digital business.From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading...

  • Salesforce Functional Consultant

    vor 2 Wochen

    Perth, Österreich Rea Group Vollzeit

    Salesforce Functional Consultant Join a collaborative team and see your impact on essential work that underpins key functions in our business.We are certified carbon neutral and committed to reducing our impact on the environment.We have long-term partnerships with charities working to address homelessness.We're REA REA Group is not your average digital...

  • Rea Group Ltd. | Account Executive | Perth

    vor 2 Wochen

    Perth, Österreich Tideri Jobbörse Vollzeit

    Join a collaborative team delivering great customer experiences in a busy support role where you'll never be bored!Permanent role based in Subiaco We have long-term partnerships with charities working to address homelessness. We're REA REA Group is not your average digital business.From humble beginnings in a garage in Melbourne's east in 1995, we have grown...

  • Rea Group | Account Executive | Perth

    vor 2 Wochen

    Perth, Österreich Tideri Jobbörse Vollzeit

    Account Executive Join a collaborative team delivering great customer experiences in a busy support role where you'll never be bored!Permanent role based in Subiaco We have long-term partnerships with charities working to address homelessness. We're REA REA Group is not your average digital business.From humble beginnings in a garage in Melbourne's east in...

  • Bankwest Customer Engagement Consultant

    vor 4 Wochen

    Perth, Österreich Efinancialcareers Ltd. Vollzeit

    Bankwest Customer Engagement Consultant - Perth (Late Shifts) Bankwest Customer Engagement Consultant - Perth (Late Shifts) Commonwealth Bank of Australia Perth, Australia Bankwest Customer Engagement Consultant - Perth (Late Shifts) We are looking for a customer service superstar to express interest in Customer Engagement Centre roles, where they will...

  • Position: Account Executive New

    vor 2 Wochen

    Perth, Österreich Rea Group Ltd. Vollzeit

    Join a collaborative team delivering great customer experiences in a busy support role where you'll never be bored!Permanent role based in SubiacoWe have long-term partnerships with charities working to address homelessness.We're REA REA Group is not your average digital business.From humble beginnings in a garage in Melbourne's east in 1995, we have grown...

  • Account Executive

    vor 2 Wochen

    Perth, Österreich Rea Group Ltd. Vollzeit

    Join a collaborative team delivering great customer experiences in a busy support role where you'll never be bored!Permanent role based in SubiacoWe have long-term partnerships with charities working to address homelessness.We're REA REA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown...

  • Senior Sales Associate

    vor 1 Monat

    Perth, Österreich The Swatch Group Australia Pty Ltd Vollzeit

    Skip to contentRetail Assistants (Retail & Consumer Products)Longines – famous for the elegance of its timepieces – is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With...

  • Account Executive

    vor 2 Wochen

    Perth, Österreich Rea Group Vollzeit

    Account Executive Join a collaborative team delivering great customer experiences in a busy support role where you'll never be bored!Permanent role based in SubiacoWe have long-term partnerships with charities working to address homelessness.We're REA REA Group is not your average digital business.From humble beginnings in a garage in Melbourne's east in...

  • Customer Support Manager

    vor 2 Wochen

    Perth, Österreich Westrac Pty Ltd Vollzeit

    Add expected salary to your profile for insightsWesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia.At WesTrac our primary focus is our people.We know that our success is the result of more than...

  • Account Executive

    vor 2 Wochen

    Perth, Österreich Rea Group Ltd. Vollzeit

    Join a collaborative team delivering great customer experiences in a busy support role where you'll never be bored!Permanent role based in SubiacoWe have long-term partnerships with charities working to address homelessness.We're REAREA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown...