Operations Manager
vor 1 Woche
Are you ready to take your career to new heights?
Roy Morgan, Australia's most renowned and trusted market and social research company, is offering you a golden opportunity to join our dynamic team as an Operations Manager, focusing on one or many high-profile and national research projects.
This is not just another job - it's a chance to shape the future of research and make a real impact on Australian society.
Why Roy Morgan?
We are not your average research company.
With a legacy spanning over 80 years, we have earned an unparalleled reputation for accuracy, reliability, and meaningful insights.
When you join Roy Morgan, you become part of a legacy that has helped leading organisations in the public and private sectors make better, more informed business decisions.
Our work matters, and you will play a pivotal role in shaping our nation's understanding of itself.
What Makes This Role Special?
As an Operations Manager, you will be at the forefront of our research operations.
Imagine being the driving force behind high profile research projects that impact communities nationwide.
You will lead and motivate a team of passionate face-to-face interviewers and field support staff who engage with Australians every day, asking important questions that contribute to our collective knowledge.
This role is not just about managing people - it's about empowering them to excel and ensuring they have the resources and support they need to thrive.
Your leadership will shape the success of our projects and make a tangible difference in people's lives.
Your Key Responsibilities:
Managing a decentralized field team.Recruit, train, and support interviewers, providing ongoing guidance with the assistance of the Head of Field Operations and internal project teams.Manage workforce allocation, ensuring optimal interviewer coverage for each research project.Identify operational improvement opportunities and promptly resolve any issues or queries.Develop and enhance training materials and implement training for interviewers to ensure high-quality data collection.Maintain regular communication with project staff, senior management, and other field staff to ensure well-planned and managed projects.Provide accurate reporting on project budgets, KPI targets, and progress for key stakeholders.Manage field logistics and administrative tasks, including scheduling, onboarding/offboarding, training, and performance tracking.Collaborate with internal teams to oversee the production and distribution of field materials.Ensure accuracy and suitability of survey instruments, sample management procedures, and workflows impacting field operations. What You Bring: At least 3~5 years of field management experience.A positive, motivating, can do attitude is what we are looking forExperience leading and managing a team.Strong organizational abilities, capable of managing multiple priorities simultaneously.Excellent verbal and written communication skills.A positive and collaborative attitude, with a passion for working as part of a team.Competency in Microsoft Office tools (Word, Excel, PowerPoint, and Outlook).Experience managing a dispersed / field team or within market research is desirable.Familiarity with statistical tools and their application in research analysis, is an advantage. What's In It For You?
We believe in investing in our team members' growth and well-being.
When you join us, you can expect:
Career Progression: As a high-performing individual, you will have excellent opportunities to advance in the field or operations management.
We are committed to nurturing your talent and helping you achieve your professional goals.Vibrant Work Culture: Experience the energy and camaraderie of our close-knit team of established market research professionals.
Collaboration and support are not just buzzwords here - they are the foundation of our success.Competitive Rewards: We value your expertise and dedication.
Enjoy a competitive salary package that reflects your skills and contributions.
Plus, take advantage of our corporate discounts on health insurance, MYKI passes and entertainment events.Meaningful Benefits: Your well-being matters to us.
We provide an annual flu vaccine, funded Employee Assistance Program (EAP) for you and your family, and regular company social events, including Friday night drinks.
We want you to thrive both professionally and personally.Embrace Diversity: At Roy Morgan, we celebrate diversity in all its forms.
We believe that diverse perspectives enrich our business and make us stronger.
We welcome applicants from diverse backgrounds and community groups, including Aboriginal and Torres Strait Islander peoples.
Join our inclusive workplace culture that reflects the vibrant tapestry of our community. Are You Ready to Make Your Mark?
If you are a motivated, enthusiastic, and inspiring professional, this is your moment to shine.
Take the leap and become part of a team that is driving change and pushing the boundaries of research.
Apply now and unlock your potential as an Operations Manager at Roy Morgan.
Together, let's shape the future of research and leave a lasting legacy.
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