Support Lead

vor 3 Monaten

Sydney, Österreich Tideri Jobbörse Vollzeit

WHO WE ARE
Known best as the 'Undisputed King of Trainers', JD Sports is one of the biggest and best global Sports Fashion brands across footwear and apparel.

Founded in 1981 in Greater Manchester, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer.
With over 3,400 stores worldwide, we offer unparalleled service and style to all our consumers, striving to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.

In 2017, JD Sports first established itself within the Australian market and has since expanded to 60+ stores in NSW, VIC, QLD, WA, SA & TAS with many more to come

THE ROLE
JD Sports is on the lookout for a Digital Support Lead to join our growing Digital team
The Support Lead is a crucial member of our dynamic Digital technology team, responsible for efficient and effective delivery of technical support services, maintaining high levels of customer satisfaction.
The Digital Support Lead plays a crucial role in managing day-to-day support operations, resolving complex technical issues, and continuously improving support processes.

Reporting into the Head of Technology, Digital APAC, this role will be responsible for, but not limited to:
Issue & Change Management
Oversee the resolution of technical issues and ensure timely responses Handle escalated business issues and provide advanced technical solutions Maintain high standards of customer service and satisfaction Act as a liaison between the support team, other departments, and management Communicate effectively with business stakeholders, providing clear and concise information Provide regular updates to management on team performance and support related issues Crisis Management
Lead the support team during high-pressure situations or crises Ensure clear communication and swift resolution during incidents Implement monitoring tools and systems to detect early signs of potential crises Establish clear mechanisms for quickly alerting the support team and relevant stakeholders when a potential crisis is detected Mobilise the necessary resources, including additional support staff, technical experts, and communication tools, to manage the crisis effectively Lead the efforts to diagnose and resolve the underlying issues causing the crisis Conduct a thorough post-crisis analysis to understand the root causes, response effectiveness, and areas for improvement Prepare detailed incident reports that document the crisis, response actions, resolution, and outcomes Reporting & Documentation
Prepare and present regular reports on support metrics and team performance Perform and document root cause analyses for major incidents Develop and maintain a comprehensive knowledge base with articles on common issues, troubleshooting steps, and best practices Track KPI's such as response time, resolution time, first contact resolution rate and ticket volume Develop and maintain SOP's for all support processes Team Management
Identify and develop talent via coaching, mentoring and the implementation of individual Team Member learning plans Conduct training sessions to enhance the team's skills and knowledge in integration technologies Team Management and delegation Completion of regular and annual performance reviews WHO YOU ARE
1-2 years' minimum experience in a similar role Experience using Microsoft Navision System is preferred Intermediate computer literacy with Microsoft Excel Strong attention to detail and high level of accuracy Proven ability to work towards tight deadlines Exceptional verbal and written communication skills Ability to effectively deal with difficult situations and problem solve WHAT'S IN IT FOR YOU?

Monthly culture committee events Central CBD location Pre-pay day lunches Birthday leave Competitive Salary One month paid parental leave Referral bonus scheme Training and development to evolve and shape your career Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre Treat yourself with our attractive staff discount
Access to our Employee Assistance Program & Mental Health champions We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels valued, included, and celebrated.

What are you waiting for?
Apply today and kick start your JD Sports Journey.

Please note, by applying for this role, you consent to us completing a Work Rights check to verify your working rights where required.

#J-18808-Ljbffr

  • Nursing Team Lead

    vor 3 Wochen

    Sydney, Österreich Lead Group Vollzeit

    Nursing Team Lead - Aged Care Facility - Sutherland - Lead GroupLead Group is seeking an experienced Clinical Leader to join their team at a reputable Residential Aged Care Facility located in Sydney's picturesque Sutherland shire, close to Miranda.This exciting opportunity allows you to work as part of a highly efficient and supportive team environment...

  • Executive Administrator

    vor 1 Monat

    Sydney, Österreich Lead Group Vollzeit

    Lead Group seeks an experienced Executive Administrator to join their team.The successful candidate will provide high-level administrative support and ensure the smooth operation of the office environment.The ideal candidate will possess excellent communication and organizational skills, with the ability to multitask and maintain...

  • Senior Restructuring Accountant

    vor 1 Monat

    Sydney, Österreich Lead Group Vollzeit

    Lead Group: Senior Restructuring Accountant OpportunityAn exceptional career opportunity has arisen for an experienced Restructuring Accountant to join the dynamic team at Lead Group, one of Sydney's largest and most respected Insolvency and Restructuring firms.We are seeking a highly skilled and motivated accounting professional with advanced-level...

  • Executive Administrator

    vor 1 Monat

    Sydney, Österreich Lead Group Vollzeit

    Lead Group seeks an experienced Executive Administrator to join their team. The successful candidate will provide high-level administrative support and ensure the smooth operation of the office environment. Responsibilities include:Managing day-to-day office operations, including reception and administration tasks.Providing administrative support to the...

  • Lead Group Restructuring Accounting Professional

    vor 1 Monat

    Sydney, Österreich Lead Group Vollzeit

    Job DescriptionAn exceptional opportunity has arisen for an accomplished accountant to join our esteemed Insolvency and Restructuring team at Lead Group.We are seeking a highly skilled professional with expertise in restructuring and insolvency accounting to support our Principals in key processes, including investigations, voluntary administration, and...

  • Fp&A Analyst

    vor 2 Wochen

    Sydney, Österreich Lead Retail Vollzeit

    International Fashion Brand Finance Team - FP&A AnalystWe are seeking an experienced FP&A Analyst to join our growing Finance Team in Australia and overseas.The successful candidate will play a critical role in improving the efficiency of operations by analysing historical data and modelling future expectations.They will support commercial financial planning...

  • Clinical Lead, Mental Health

    Vor 2 Tagen

    Sydney, Österreich This Is An It Support Group Vollzeit

    About the roleWe are seeking someone to join the Kaleido Health Centre team and play a vital leadership role within our mental health and peer support services.What's Kaleido Health Centre?Kaleido Health Centre is a brand-new, unique, multi-disciplinary health service—the first of its kind in Australia.Our mission is to provide high-quality, inclusive,...

  • Support Lead

    vor 2 Wochen

    Sydney, Österreich M&T Resources Vollzeit

    Help Desk & IT Support (Information & Communication Technology)Iconic Australian finance company, large project and dynamic teamHigh levels of flexibility & long term careerThe Role:This is a long term opportunity for an experiencedApplication Support Lead to join this established financial services company.You'll need to lead an established team as they...

  • Digital Support Lead

    vor 2 Monaten

    Sydney, Österreich Tideri Jobbörse Vollzeit

    WHO WE ARE Known best as the 'Undisputed King of Trainers', JD Sports is one of the biggest and best global Sports Fashion brands across footwear and apparel.Founded in 1981 in Greater Manchester, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer.With over 3,400 stores...

  • Applications Support Lead

    vor 1 Monat

    Sydney, Österreich Iaawg Vollzeit

    Applications Support Lead page is loadedApplications Support LeadApply locations Sydney, NSWTime type Full timePosted on Posted 7 Days AgoTime left to apply End Date: December 18, 2024 (21 days left to apply)Job requisition id JR103111Permanent Full-Time Position Location: Sydney with Hybrid/ WFH Options! Attractive salary + Super + NFP Salary Packaging Make...

  • Contract Support Lead

    vor 1 Monat

    Sydney, Österreich Oilandgas.Org.Uk Vollzeit

    Job Description SummaryThe Contract Support Lead will provide a key role in implementing and maintaining the new contract framework for GE Marine's In-Service Support Contract (ISSC) to the Royal Australian Navy (RAN) fleet of LM2500 gas turbines.The Contract Support Lead will provide a broad range of financial and administrative support, reporting to the...

  • Contract Support Lead

    vor 2 Monaten

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Job Description Summary The Contract Support Lead will provide a key role in implementing and maintaining the new contract framework for GE Marine's In-Service Support Contract (ISSC) to the Royal Australian Navy (RAN) fleet of LM2500 gas turbines.The Contract Support Lead will provide a broad range of financial and administrative support, reporting to the...

  • Payments Lead

    Vor 2 Tagen

    Sydney, Österreich This Is An It Support Group Vollzeit

    Job Title: Payments Lead Everyday Banking (Debit)Location: Sydney, NSWTERM: 12 monthsWork Arrangement: 50% onsite, 50% hybrid About Us: At Commonwealth Bank of Australia, we are committed to delivering exceptional financial services to our customers.Our Everyday Banking team focuses on providing innovative debit solutions that meet the evolving needs of our...

  • Payments Lead

    Vor 3 Tagen

    Sydney, Österreich This Is An It Support Group Vollzeit

    Job Title: Payments Lead Everyday Banking (Debit)Location: Sydney, NSWTERM: 12 monthsWork Arrangement: 50% onsite, 50% hybridAbout Us: At Commonwealth Bank of Australia, we are committed to delivering exceptional financial services to our customers.Our Everyday Banking team focuses on providing innovative debit solutions that meet the evolving needs of our...

  • Product Technical Lead

    vor 2 Wochen

    Sydney, Österreich This Is An It Support Group Vollzeit

    Product Technical Lead Work with the product manager & designers to develop the product vision, satisfying technical capabilities of the team.Minimum Requirements: 5+ years leading technical development within digital product & agile teams.Minimum 3+ years working in digital solution architecture.Hybrid working environment | Location – Sydney CBD.About the...

  • Product Technical Lead

    vor 2 Wochen

    Sydney, Österreich This Is An It Support Group Vollzeit

    About the RoleThe Technical Lead is responsible for all technical aspects of product development, guiding the engineering team, setting technical standards, ensuring the product is built using best practices, and that the technical solutions are able to deliver the expected value. The Technical Lead works alongside the Product Manager and Product Designer to...

  • Lead Technical Support Engineer

    vor 1 Monat

    Sydney, Österreich NICE Vollzeit

    This is a Lead Technical Support Engineer role with one of the leading companies in AU right now 🔥 -- NICE -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at NICE 🧐🧐The Lead Technical Support Engineer is a senior member of the Technical Support team at NICE...

  • Lead Technical Support Engineer

    vor 2 Monaten

    Sydney, Österreich Nice Systems Vollzeit

    At NICE, we don't limit our challenges.We challenge our limits.Always.We're ambitious.We're game changers.And we play to win.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. The Lead Technical Support Engineer is a senior member of the Technical...

  • Product Technical Lead

    vor 2 Wochen

    Sydney, Österreich This Is An It Support Group Vollzeit

    Product Technical LeadWork with the product manager & designers to develop the product vision, satisfying technical capabilities of the team.Minimum Requirements:5+ years leading technical development within digital product & agile teams.Minimum 3+ years working in digital solution architecture.Hybrid working environment | Location – Sydney CBD.About the...

  • Product Technical Lead

    vor 2 Wochen

    Sydney, Österreich This Is An It Support Group Vollzeit

    About the Role The Technical Lead is responsible for all technical aspects of product development, guiding the engineering team, setting technical standards, ensuring the product is built using best practices, and that the technical solutions are able to deliver the expected value. The Technical Lead works alongside the Product Manager and Product Designer...