Digital Support Lead
vor 2 Monaten
WHO WE ARE
Known best as the 'Undisputed King of Trainers', JD Sports is one of the biggest and best global Sports Fashion brands across footwear and apparel.
Founded in 1981 in Greater Manchester, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer.
With over 3,400 stores worldwide, we offer unparalleled service and style to all our consumers, striving to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.
In 2017, JD Sports first established itself within the Australian market and has since expanded to 60+ stores in NSW, VIC, QLD, WA, SA & TAS with many more to come
THE ROLE
JD Sports is on the lookout for a Digital Support Lead to join our growing Digital team
The Support Lead is a crucial member of our dynamic Digital technology team.
Responsible for efficient and effective delivery of technical support services, maintaining high levels of customer satisfaction.
The Digital Support Lead plays a crucial role in managing day-to-day support operations, resolving complex technical issues, and continuously improving support processes.
Reporting into the Head of Technology, Digital APAC, this role willbe responsible for, but not limited to:
Issue & Change Management
Oversee the resolution of technical issues and ensure timely responses Handle escalated business issues and provide advanced technical solutions Maintain high standards of customer service and satisfaction Act as a liaison between the support team, other departments, and management Communicate effectively with business stakeholders, providing clear and concise information Provide regular updates to management on team performance and support related issues Crisis Management
Lead the support team during high-pressure situations or crises Ensure clear communication and swift resolution during incidents Implement monitoring tools and systems to detect early signs of potential crises.
This includes monitoring system performance, security alerts, and customer feedback Establish clear mechanisms for quickly alerting the support team and relevant stakeholders when a potential crisis is detected.
This can include automated alerts, instant messaging, or emergency hotlines Mobilise the necessary resources, including additional support staff, technical experts, and communication tools, to manage the crisis effectively Lead the efforts to diagnose and resolve the underlying issues causing the crisis.
Collaborate with technical experts, product teams, and external vendors as needed Conduct a thorough post-crisis analysis to understand the root causes, response effectiveness, and areas for improvement.
Document the findings and lessons learned Prepare detailed incident reports that document the crisis, response actions, resolution, and outcomes.
Share these reports with relevant stakeholders and management Reporting & Documentation
Prepare and present regular reports on support metrics and team performance Perform and document root cause analyses for major incidents, identifying the underlying issues and steps taken to prevent recurrence Develop and maintain a comprehensive knowledge base with articles on common issues, troubleshooting steps, and best practices.
Ensure this is regularly updated and accessible to the support team and customers Track KPI's such as response time, resolution time, first contact resolution rate and ticket volume.
Regularly analyse these metrics to identify trends and areas for improvement Develop and maintain SOP's for all support processes, ensuring they are clear, detailed, and easily accessible to the team Team Management
Identify and develop talent via coaching, mentoring and the implementation of individual Team Member learning plans Conduct training sessions to enhance the team's skills and knowledge in integration technologies Team Management and delegation Completion of regular and annual performance reviews WHO YOU ARE
1-2 years' minimum experience in a similar role Experience using Microsoft Navision System is preferred Intermediate computer literacy with Microsoft Excel Strong attention to detail and high level of accuracy Proven ability to work towards tight deadlines Exceptional verbal and written communication skills Ability to effectively deal with difficult situations and problem solve WHAT'S IN IT FOR YOU?
Monthly culture committee events Central CBD location Pre-pay day lunches Birthday leave Competitive Salary One month paid parental leave Referral bonus scheme Training and development to evolve and shape your career Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre Treat yourself with our attractive staff discount
This can also be used for friends and family Access to our Employee Assistance Program & Mental Health champions We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.
JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.
What are you waiting for?
Apply today and kick start your JD Sports Journey.
Please note, by applying for this role, you consent to us completing a Work Rights check to verify your working rights where required.
#J-18808-Ljbffr
-
Team Leader
vor 1 Monat
Sydney, Österreich Digital Health Inc VollzeitSupervisors/Team Leaders (Call Centre & Customer Service) Full time Salary: $84,378 to $91,251 plus 15.4% superannuationAs the steward for digitally enabling Australia's health system, the Agency plays a key role in coordinating national engagement, delivery, and adoption of digital health to facilitate person-centred, connected healthcare.Our...
-
Team Leader
vor 1 Monat
Sydney, Österreich Digital Health Inc VollzeitSupervisors/Team Leaders (Call Centre & Customer Service) Full time Salary: $84,378 to $91,251 plus 15.4% superannuationAs the steward for digitally enabling Australia's health system, the Agency plays a key role in coordinating national engagement, delivery, and adoption of digital health to facilitate person-centred, connected healthcare.Our...
-
Crew Lead
vor 2 Wochen
Sydney, Österreich This Is An It Support Group VollzeitCrew Lead – Digital 2.0, Digital Experiences You are passionate about creating market-leading digital experiences to positively drive engagement with customers.You can blend strategy, product vision, relentless execution, and care for the digital experience to revolutionise how we deliver banking services to our customers.You are an experienced people...
-
Team Leader
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitSupervisors/Team Leaders (Call Centre & Customer Service) Full time Salary: $84,378 to $91,251 plus 15.4% superannuation As the steward for digitally enabling Australia's health system, the Agency plays a key role in coordinating national engagement, delivery, and adoption of digital health to facilitate person-centred, connected healthcare.Our...
-
Digital Marketing Lead
vor 1 Monat
Sydney, Österreich Abano Healthcare Group Limited VollzeitAt Abano Healthcare, we're all about creating smiles—literally!As the largest Dental Support Organisation in Australia and New Zealand, we're proud to support a network of industry-leading brands like Lumino The Dentists, Maven Dental, and 1300Smiles Dentist.With over 240 practices and a team of 2,000+ dedicated professionals, we provide top-tier dental...
-
Support Lead
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitWHO WE ARE Known best as the 'Undisputed King of Trainers', JD Sports is one of the biggest and best global Sports Fashion brands across footwear and apparel.Founded in 1981 in Greater Manchester, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer.With over 3,400 stores...
-
Jd Sports Australia | Digital Support Lead | Sydney
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitWHO WE AREKnown best as the 'Undisputed King of Trainers', JD Sports is one of the biggest and best global Sports Fashion brands across footwear and apparel.Founded in 1981 in Greater Manchester, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer.With over 3,400 stores worldwide,...
-
Crew Lead
vor 1 Woche
Sydney, Österreich Commonwealth Bank Of Australia VollzeitCrew Lead - Digital Experiences, Digital 2.0Commonwealth Bank of Australia Sydney, AustraliaYou are passionate about creating market leading digital experiences to positively drive engagement with customers.You can blend strategy, product vision, relentless execution, and care for the digital experience to revolutionise how we deliver banking services to our...
-
Digital Ad Operations Lead
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitDigital Ad Operations Lead You will be responsible for leading fellow Ad Ops team members through successful campaign and creative delivery.Meanwhile, also having the opportunity to work on cross-team projects, where you will drive new initiatives for the business – platform improvements, tech updates and new product launches.Lead and nurture a small team...
-
Digital Health Inc | Team Leader
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitSupervisors/Team Leaders (Call Centre & Customer Service) Full time Salary: $84,378 to $91,251 plus 15.4% superannuation As the steward for digitally enabling Australia's health system, the Agency plays a key role in coordinating national engagement, delivery, and adoption of digital health to facilitate person-centred, connected healthcare.Our...
-
Nursing Team Lead
vor 3 Wochen
Sydney, Österreich Lead Group VollzeitNursing Team Lead - Aged Care Facility - Sutherland - Lead GroupLead Group is seeking an experienced Clinical Leader to join their team at a reputable Residential Aged Care Facility located in Sydney's picturesque Sutherland shire, close to Miranda.This exciting opportunity allows you to work as part of a highly efficient and supportive team environment...
-
Snr Mgr, Digital Tech Lead
vor 4 Wochen
Sydney, Österreich At VollzeitAdd expected salary to your profile for insightsJob DescriptionThis opportunity is part of the IDL Segment Technology Solution Services where our vision is to deploy technology that delights our customers and enables markets to accelerate digital adoption.The Sr Mgr-Digital Tech Lead reports into the Director-Digital Platform Lead and is responsible for the...
-
Sydney, Österreich Digital Preservation Coalition VollzeitVacancy for Digital Collections Analyst at the State Library of New South Wales Vacancy for Digital Collections Analyst at the State Library of New South Wales 8 August 2021 Sydney, Australia Fixed Term The State Library of New South Wales (NSW) collects and preserves materials and evidence relating to the State and its place in the world, and makes them...
-
Executive Administrator
vor 1 Monat
Sydney, Österreich Lead Group VollzeitLead Group seeks an experienced Executive Administrator to join their team.The successful candidate will provide high-level administrative support and ensure the smooth operation of the office environment.The ideal candidate will possess excellent communication and organizational skills, with the ability to multitask and maintain...
-
Senior Restructuring Accountant
vor 1 Monat
Sydney, Österreich Lead Group VollzeitLead Group: Senior Restructuring Accountant OpportunityAn exceptional career opportunity has arisen for an experienced Restructuring Accountant to join the dynamic team at Lead Group, one of Sydney's largest and most respected Insolvency and Restructuring firms.We are seeking a highly skilled and motivated accounting professional with advanced-level...
-
Operations And Account Manager For Digital Agency
vor 4 Wochen
Sydney, Österreich Lupo Digital VollzeitOperations and Account Manager for Digital AgencyThis is a full-time hybrid (2 days WFH) Sydney-based role for an Operations Manager at Lupo Digital reporting directly to the founders.As the Operations Manager, you will play a key role in managing and optimising the day-to-day operations of Lupo Digital while also managing client accounts.This role focuses...
-
Digital Ad Operations Lead
vor 2 Monaten
Sydney, Österreich Foxtel Management Pty Limited VollzeitDigital Ad Operations Lead You will be responsible for leading fellow Ad Ops team members through successful campaign and creative delivery.Meanwhile, also having the opportunity to work on cross-team projects, where you will drive new initiatives for the business – platform improvements, tech updates and new product launches.Lead and nurture a small team...
-
Executive Administrator
vor 1 Monat
Sydney, Österreich Lead Group VollzeitLead Group seeks an experienced Executive Administrator to join their team. The successful candidate will provide high-level administrative support and ensure the smooth operation of the office environment. Responsibilities include:Managing day-to-day office operations, including reception and administration tasks.Providing administrative support to the...
-
Snr Mgr, Digital Tech Lead
vor 2 Wochen
Sydney, Österreich Mcdonald'S Corporation VollzeitCompany DescriptionMcDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand.As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand.One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital, and...
-
Digital Support Officer
vor 1 Monat
Sydney, Österreich Jcdecaux Sa VollzeitA specialist position within the Operations department, the Digital Operation Support Officer is responsible for the day-to-day digital operations of our digital advertising assets.This role involves monitoring and maintaining the digital infrastructure of JCDecaux Australia's digital advertising assets, ensuring all assets are operational and content is...
