Customer Service And Support Officer
vor 1 Monat
About Scope Scope's purpose is to create meaningful opportunities for people with disability to belong and thrive.
We support people with physical, intellectual and multiple disabilities to achieve their goals.
Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.
About your role To negotiate, create and manage Service Agreements for Scope Customers which are financially sustainable and meet the Customer's needs and expectations.
Support new and existing Customers, and other stakeholders, to determine what services Scope can provide, within service availability and potential funding constraints.
Your key focus Manage new and existing Customer enquiries within a set timeframe.Gather sufficient information to enable initial screening and efficient processing of customer requests.Work with customers and other stakeholders to determine what services Scope can provide, within service availability constraints.Develop, maintain and update service agreements/contracts in accordance with current procedures.
Ensure service agreements/contracts are financially sustainable and meet customer needs and expectations.Complete intake-related administration processes in the various organisational management systems.Manage all service agreement/contract expiries and reviews, ensuring effective liaison with Scope staff or Service Coordinators as required.What we look for Experience in customer service and/or support roles, within disability, health or community service.Previous experience working alongside disability support or allied health teams is desirable.Knowledge of NDIS is desirable.Strong computer literacy skills, including computer-based contract management skills.Growth mindset and resilience.Strong problem solving and analytical skills with a demonstrated ability to critically analyse issues and develop and implement effective solutions.Demonstrated ability to build and maintain trusted and collaborative relationships through the application of discretion and personal integrity.Minimum Requirements Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check.
If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required.
Please note that the offer will be conditional on meeting these requirements. We are committed to filling this role quickly, so while applications for this role will close on Friday 13th December 2024 we will be reviewing applications as they come in and may interview suitable candidates prior to closing date.
To avoid missing out apply now.
Scope as an Employer At Scope, we 'Celebrate our people' by rewarding you with access to an exclusive benefits platform.
You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more.
It's one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.
Scope (Aust) is a 2024 Circle Back Initiative Employer – we commit to respond to every applicant. Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support. Take your career on a journey with Scope and work proactively with us to achieve our purpose
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