Bridge Housing Limited | Housing Support Officer
vor 14 Stunden
Haymarket, New South Wales 2000, AustraliaFull-timeDescriptionWho are Bridge Housing?We are an award-winning Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes.
We aim to provide our tenants with stability and support.At Bridge Housing, we value integrity, innovation, and inclusion.
It is pivotal for every one of our employees that we CARE about the work we do, our tenants, and their safety and wellbeing.What is a Housing Support Officer?
(The role)Our Central office in Haymarket has a permanent full-time (35 hours per week) Housing Support Officer vacancy.
The primary purpose of the role is to provide administrative support and backup to the Housing team to ensure consistent quality service delivery to our customers and assist in maintaining accurate records and reporting.
The priority for all Housing staff is customer-centric, keeping positive outcomes for our tenants as the end goal in every action.What does a day as a Housing Support Officer look like?Adhere to our Customer Standard Charter and service level agreement to ensure fantastic customer service outcomesSupport the Housing team to meet their goals and targets, acting as a backup for Housing Managers during leave or absence and providing excellent administrative supportSupport the Leasehold Coordinator to place people in appropriate housing through rigorous searches of the rental market, attending inspections, and securing properties for rentSupport the team to meet regulatory and compliance obligations in tasks such as property and customer recordsDrive performance within a KPI-driven environmentStay on top of relevant legislation and implement where requiredBe diligent in our digital systems and maintain excellent documentation and accurate records in our different IT systemsRepresent Bridge and promote their Employer Branding within the industryWho are we looking for?We're looking for highly organized individuals with strong attention to detail who can quickly and effectively learn and use different digital systems.
They should thrive in a highly regulated, compliance-driven working environment.We are looking for someone who...is driven to provide high customer service at all timeshas excellent verbal communication skillshas high attention to detail, is confident in IT systems, and completing documentationshows accountability and has a responsible work ethic - you are VALUES drivenis proactive and positive - you look for solutionsis organized and able to prioritize their workload in an evolving work environmentis a true team player, driven by the overall mission to provide tenants with positive outcomes and secure and stable homes.They also need to be willing to obtain a Criminal Record Check.BenefitsSupport for employee wellbeing and professional developmentRegular "recharge" days off each month for staffExtensive leave options (equivalent to 5 weeks per year including Christmas and your Birthday off
)Study assistance and study leaveTraining and development from internal and external providersTeam buildingMonthly massagesReflexologyHybrid working arrangements (up to 2 days WFH per week)Grade 3 under the SCHADS Award + 10% (Base salary = $81394 - $87279 per annum)PLUS superannuationPLUS not-for-profit salary packaging options up to $15,900Application ProcessAPPLY NOW
By uploading a resume and cover letter through our portal.
Don't forget
We want to see in your cover letter why you want to work for us and how your values align.We encourage you to apply as soon as possible.
We will be reviewing and assessing applications on merit as they are received, and consequently the closing date may be subject to change without notice.Good news
We are establishing a Talent Pool from this recruitment process.
If you are currently unavailable or the exact opportunity does not currently suit you, feel free to submit your application to be considered for suitable applications in the future.Role Type Pay Rate81394 AUD - 87279 AUD (Annum)Company OverviewWe are an award-winning Community Housing Provider (Tier 1 NSW) who provide safe, secure, and affordable homes to people on very low to moderate incomes.
We aim to provide our tenants with stability and support.
Bridge Housing offers you the opportunity to be engaged in work that makes a difference in people's lives.
At Bridge Housing, we value integrity, innovation, and inclusion.
We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work.#J-18808-Ljbffr
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