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Contact Centre Team Leader
vor 1 Monat
Our Client:
Are you a motivated leader with a passion for driving team performance in a dynamic, fast-paced environment? Join a leading company in the tyre industry, where you'll manage a team in their contact centre, ensuring excellent service standards and operational efficiency.
Key Responsibilities:
Lead and manage a team of 4 agents in a premium contact centre
Oversee daily operations, ensuring quick and professional responses to customer inquiries via calls and emails
Monitor KPIs related to case resolution and call handling time, ensuring targets are met
Collaborate with department heads to identify and implement process improvements
Provide regular reporting, utilising Salesforce and Cisco software
Ensure smooth handover and onboarding for new team members
About you:
Minimum 2 years of experience in a Team Leader role within a contact centre
Strong organisational and communication skills, with the ability to work under pressure in a multicultural environment
Experience with Salesforce and Excel for reporting
A calm, positive attitude and the ability to handle situations professionally
Industry experience in the tyre sector is advantageous but not essential
Benefits to you:
Competitive salary + annual bonus (based on performance)
Full-time, office-based role with potential for 1 day per week working from home
Opportunities for career growth within a company that values team culture and diversity
Enjoy team bonding activities and a supportive work environment
Next Steps:
If this role sounds like the perfect fit for you, click APPLY NOW. For a confidential discussion, please email Naomi at ******.
Please note: Due to the nature of the role, only applicants with permanent working rights will be considered.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
experience
2 years
skills
Customer Service, Call Centre, Inbound, Outbound, Scheduling, Administration, Customer Support, Customer Success, Support Service, Client Management, Contact Centre Manager, Contact Centre Team Leader
qualifications
High School
education
Secondary School/High School
