Team Leader, Children'S Contact Service
vor 3 Wochen
Support the Centre Manager to deliver and grow the Children's Contact Centre program
25th October, 2024 About Relationships Australia
Relationships Australia NSW (RANSW) provides a safe, judgement-free environment where individuals, couples and families can address the critical matters impacting their relationships, and their lives.
What you'll do As the Team Leader for our Children's Contact Service (CCS), you'll play a pivotal role in ensuring the smooth and effective management of the program.
Working closely with the Centre Manager, you will provide leadership, supervision, and direct service delivery where needed.
You'll be responsible for overseeing a casual workforce, managing client cases, and ensuring the delivery of high-quality, trauma-informed services to families.
You'll also support children through court-ordered contact visits, work with complex client needs, and guide your team through service delivery and compliance processes.
You'll:
Complete assessments for families with court-ordered contact arrangements Manage intake procedures for families navigating complex issues Supervise, train, and onboard a casual workforce, ensuring staff are well-supported and motivated Provide orientation for children aged 0–17 in preparation for contact visits Facilitate changeover sessions where children safely transition between parents Respond to subpoenas, ensuring confidentiality through redaction and reporting Balance administrative duties with direct client service delivery to support effective team functioning The details Permanent part-time role based in Blacktown 4 days a week Approx $55-56 per hour (depending on skills & experience), 11.5% super, 17.5% leave loading and tax-free salary packaging up to $15,900.
What you'll bring Qualifications and/or demonstrated competencies in supervision, couple or family therapy, family dispute resolution, mediation, counselling, group work, workplace training, psychotherapy, case management Strong experience working with families and children in a post-separation or child protection context Demonstrated competence and understanding of working within a trauma-informed framework Collaborative team player who fosters a supportive environment, motivating and empowering peers and junior staff to excel Proven ability to lead, supervise, and support a team, including training and onboarding staff Why work with us?
Make a genuine difference to the relationship wellbeing of individuals, couples and families; every day
Strong clinical and supervision framework to deepen our practice excellence Work alongside people who truly care about what you achieve.
Grow with us as a team We offer many benefits including flexible working options, additional leave days, Employee Referral Reward program and a fitness passport Extra Income - You can salary package up to $15,900 pa of your pre-tax salary for everyday expenses and up to $2,650 pa for entertainment expenses, meaning you take home even more pay
We value inclusion and belonging.
We want a workforce that is reflective of all the communities we serve.
To strengthen our inclusive practice we have employee action groups: Accessibility, Reconciliation, Gender, Sex & Sexually Diverse and Culturally and Linguistically Diverse (CALD) RANSW is committed to deepening our relationships with Aboriginal and Torres Strait Islander people.
We have a stretch RAP to guide our efforts to build strong relationships, increased employment, and enhanced respect between Aboriginal and Torres Strait Islander peoples and other communities Next steps Interested?
Apply today
It is a condition of employment from 1 January 2022, that employees who are eligible to receive the COVID-19 vaccination must be fully vaccinated to perform duties at any of our workplaces.
If you are not medically eligible to be vaccinated against COVID-19, you must provide Relationships Australia NSW with acceptable evidence of having a health condition for which obtaining a COVID-19 vaccination is contraindicated.
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