Chapter Member Claims Management Services
Vor 2 Tagen
About Resolution Life
At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us. For customers, advisers, companies, and the industry, we are making an impact worldwide. Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies. Resolution Life Australasia manages ~$30 billion in assets, services over 1 million customers with superannuation, investments, and life insurance policies, and has over 1000 employees across Australia and New Zealand.
Why us?
We are committed to providing our customers with peace of mind that their life insurance, superannuation, and investment policies are in safe and trusted hands for the long term, through providing quality investment management, competitive premiums, and excellent customer service. We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment and have a contemporary 100% cloud-based technology offering.
The OpportunityAre you passionate about helping people during their most challenging times? Do you have a knack for empathetic communication and a drive to make a difference? Resolution Life is seeking a dedicated Living Lump Sum Case Manager with a minimum of three years' experience in Life Insurance, specifically in IP and TPD case management. Senior or leadership experience is essential, and we highly value legal qualifications, a finance background, or Allied Health experience.
In this role, you will leverage your expertise to provide holistic, end-to-end management of customer cases, ensuring proactive and compassionate communication throughout the process. Your ability to handle sensitive conversations with empathy and professionalism will be crucial in achieving mutually beneficial outcomes for our customers. We are looking for someone with exceptional written and verbal communication skills, a positive and energetic approach, and demonstrated experience in claims assessing, particularly with Income Protection Claims.
If you are ready to take your career to the next level and become a specialist in your field, Resolution Life offers the perfect opportunity. Join us and make a meaningful impact by helping our customers achieve their best life. An appropriate qualification in Case Management, Insurance, or an Allied Health field will be advantageous. Apply now to be part of a team that values genuine compassion and outstanding customer focus.
This role offers a Permanent full-time contract and embraces flexible working arrangements. You'll have the freedom to work remotely, with occasional office attendance required on an ad hoc basis, ensuring a harmonious balance between business needs and personal flexibility.
Your StoryRLA has adopted agile ways of working, providing a flexible environment for individuals to make a significant contribution to our success through the application of their skill and experience. To thrive in this environment, ideally, a candidate has the following attributes:
Exceptional and empathetic ability in managing sensitive conversations, putting yourself in our customer's circumstances and reaching mutually beneficial outcomes.Excellent written and verbal communications skills.A positive, energetic, and driven approach.Demonstrated claims assessing experience with Income Protection Claims.Solid knowledge of Life Insurance Code of Practice (LICOP), Insurance and Superannuation Legislation including dispute bodies (FSC & AFCA) boundaries and requirements.Critical SkillsAt Resolution Life, we have identified the following critical skills which are key to success in our culture:
Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.Critical Thinking: Thoughtful process of analysing data and problem-solving data to reach a well-reasoned solution.Team Mentality: Partnering effectively to drive our culture and execute on our common goals.Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.What Will We Do For YouOur culture underpins our values and guides our decision making. It's also what makes Resolution Life a great place to work. Resolution Life Australasia supports virtual working, and our enduring primary place of work continues to be "virtual" with the physical office and home office used interchangeably. We recognise that our workers can contribute and connect equally regardless of where they are located, and we have seen and experienced the wellbeing and benefits that come from working at home. This means some of us work at home most of the time, in the office most of the time, or a balanced mix.
Every day is an opportunity to grow – and we hope to offer our people a career, not just a job. The learning and development opportunities we offer include supporting the completion of executive-level short courses, access to leading online learning tools, on-the-job training, and mentoring by highly experienced business leaders.
Join usBefore commencing employment in this role you will need to provide two references, full working rights, and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce, you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at ******.
Privacy PolicyPlease refer to our Privacy Policy to learn about how we use the information you give us.
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