Team Manager
vor 3 Wochen
Team Manager | 12-Month Contract | Multiple locations At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part of an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
This role sees you managing a team of QA Specialists and providing guidance, advice and coaching whilst ensuring that all compliance and risk policies and legal and regulatory obligations are met through the application of technical skills and expertise to enhance customer experience.
You'll be responsible for:Leading, coaching, mentoring, and developing a team with the aim of improving communication, coaching and technical skills.Acting as escalation point by assisting in resolving complex queries or complaints beyond the skills, knowledge, or authority of team members.Identifying root causes, as applicable, and participating in the process of recommending and implementing nationally approved improvement initiatives.Implementing and managing change improvements, facilitating learning and development opportunities that build capability within the team.Monitoring and ensuring procedures are compliant with all aspects of the Code of Practice obligations.Undertaking research and analysing trends to improve quality results by reviewing business issues, error and compliance incidents and developing recommendations for resolution or coaching development and implementing solutions as agreed.Determining, creating, and publishing appropriate communications regarding outcomes of audit results.Monitoring risk management activities including incidents, issues and controls and contributing to strengthening the risk culture through increasing awareness of risk management and compliance.Providing advice to the National Manager, Head of Claims Controlling, General Manager and senior leaders on areas of improvement identified during audits and other quality assurance activities.Assisting with regulatory requirements and responses including the drafting of quality assurance responses.Acting as a Subject Matter Expert (SME) in relation to quality assurance processes and contributing to process reviews and projects as required.Important to your success:5+ years minimum claims experience. (mandatory)Previous team leader/management experience. (mandatory)Significant experience in quality assurance. (desirable)Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making.High attention to detail by completing tasks with thoroughness and accuracy and can quickly identify errors or inconsistencies within information.Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.What's on offer:Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.Insurance products - Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.The opportunity to take part in our Employee Share Purchase Program - own a piece of your employer.About Allianz:At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support:If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation.
Join us. Let's care for tomorrow. www.allianz.com.au/careers
Job Level: Management
Location: Sydney, NSW, AU, 2000
Brisbane, QLD, AU, 4000
Adelaide, SA, AU, 5000
Melbourne, VIC, AU, 3000
Area of Expertise: Customer Services & Claims
Unit: Allianz Australia
Employing Entity: ALLIANZ AUSTRALIA SERVICES PTY LTD
Job Type: Full-Time
Remote Job: Hybrid working
Employment Type: Temporary
ID: 59109
Position Cluster: Non-Executive
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