Support Lead
vor 1 Tag
Work Location: Perth and Site based.
Fortescue's Perth office is located on the traditional lands of the Whadjuk people.Roster: 8D/6R - 50% Perth, 50% SiteWe're looking for an experienced Product Support Supervisor to lead our team of Product Support Specialists, ensuring timely and effective resolution of customer issues while enhancing the overall customer experience.
This pivotal role combines leadership, technical expertise, and collaboration with stakeholders to deliver exceptional support for Fortex products.Key ResponsibilitiesOversee the support ticketing system to ensure prompt and efficient responses aligned with the Service Level Agreement (SLA).Lead and mentor a team of Product Support Specialists, fostering a collaborative and supportive environment.Troubleshoot and escalate critical alerts while managing incident communications and coordinating service restoration efforts.Conduct root cause analyses for incidents, identifying long-term solutions to recurring issues.Collaborate with project teams on system upgrades, bug fixes, and issue management.Develop and manage personnel rosters to ensure 24/7 coverage for Fortex product production sites.Deliver training and performance evaluations to team members, identifying growth opportunities.Qualifications and ExperienceBachelor's degree in a relevant field.Proven experience in technical or customer support roles, with a strong grasp of support processes.Demonstrated leadership experience, preferably in a support or related environment.Excellent written and verbal communication skills, with the ability to liaise effectively with technical and non-technical stakeholders.Strong analytical and problem-solving abilities, with attention to detail and a focus on continuous improvement.Proficiency with support ticketing systems, with experience in JSM software preferred.Familiarity with product development lifecycles and incident management practices.About UsBe part of something big.
Fortescue is leading the world with our plan to decarbonise our iron ore operations, projects that harness renewable energy and the development of technology that will change our planet forever.Our CommitmentFortescue celebrates individual strengths and team members are encouraged to bring their whole selves to work.
Our global workforce drives and promotes an inclusive culture, both within our organisation and throughout the communities we interact with.
Diverse backgrounds include First Nations Peoples, people with disabilities, LGBTQ+ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics.
We encourage candidates from all backgrounds to apply.https://fortescue.com/careersInternal Candidates / Current Contractors please apply via Success Factors Careers Portal.
For further information on how to apply please visit the Fortescue Hub.Fortescue reserves the right to close applications early should a suitable pool of candidates be identified.
Fortescue will never contact you to ask for payment of any kind, whether directly or through a third party.
#J-18808-Ljbffr
-
Support Lead
Vor 6 Tagen
Perth, Österreich Fortescue VollzeitWork Location: Perth and Site based.Fortescue's Perth office is located on the traditional lands of the Whadjuk people.Roster: 8D/6R - 50% Perth, 50% SiteWe're looking for an experienced Product Support Supervisor to lead our team of Product Support Specialists, ensuring timely and effective resolution of customer issues while enhancing the overall customer...
-
Support Lead
vor 1 Tag
Perth, Österreich Fortescue VollzeitWork Location: Perth and Site based.Fortescue's Perth office is located on the traditional lands of the Whadjuk people.Roster: 8D/6R - 50% Perth, 50% SiteWe're looking for an experienced Product Support Supervisor to lead our team of Product Support Specialists, ensuring timely and effective resolution of customer issues while enhancing the overall customer...
-
It Product Support Lead
vor 4 Wochen
Perth, Österreich Paxus - Technology + Digital Talent VollzeitNow Hiring: Product Support Lead Location: Perth HQ with site travel (2 days/week)Roster: 8:6Experience: 10+ years (mining experience preferred)Why Join Us?Looking to elevate your career in a high-impact technical leadership role?We're seeking a Product Support Lead to spearhead operational excellence and deliver top-tier support across our mining technology...
-
It Product Support Lead
vor 4 Wochen
Perth, Österreich Paxus VollzeitHelp Desk & IT Support (Information & Communication Technology)Full time Location: Perth HQ with site travel (2 days/week)Roster: 8:6Experience: 10+ years (mining experience preferred)Why Join Us?Looking to elevate your career in a high-impact technical leadership role?We're seeking a Product Support Lead to spearhead operational excellence and deliver...
-
Program Support Lead
vor 2 Monaten
Perth, Österreich Department Of Climate Change, Energy, The Environment And Water VollzeitDepartment of Climate Change, Energy, the Environment and Water – Perth WAWho we areThe department's ICT Division has spent the last 12-months achieving significant milestones that have kicked off a transformational journey focused on laying the foundation for a technologically advanced, secure, and independent ICT environment that is adaptable,...
-
Support Worker Team Lead
vor 2 Monaten
Perth, Österreich Aged Care Resumes VollzeitAged & Disability Support (Community Services & Development)Cura In-home Care is a niche Aged Care provider conveniently located centrally in Perth. We have a rich 30-year history of assisting seniors in leading fulfilling lives. We pride ourselves on our personalised and caring approach to In-home care.Cura is expanding and is on the search for a Team...
-
Program Support Lead
vor 2 Monaten
Perth, Österreich Department Of Climate Change, Energy, The Environment And Water VollzeitDepartment of Climate Change, Energy, the Environment and Water – Perth WAWho we areThe department's ICT Division has spent the last 12-months achieving significant milestones that have kicked off a transformational journey focused on laying the foundation for a technologically advanced, secure, and independent ICT environment that is adaptable,...
-
It Product Support Lead
vor 4 Wochen
Perth, Österreich Paxus - Technology + Digital Talent VollzeitNow Hiring: Product Support LeadLocation: Perth HQ with site travel (2 days/week)Roster: 8:6Experience: 10+ years (mining experience preferred)Why Join Us?Looking to elevate your career in a high-impact technical leadership role?We're seeking a Product Support Lead to spearhead operational excellence and deliver top-tier support across our mining technology...
-
It Product Support Lead
vor 1 Tag
Perth, Österreich Paxus VollzeitHelp Desk & IT Support (Information & Communication Technology)Full timeLocation: Perth HQ with site travel (2 days/week)Roster: 8:6Experience: 10+ years (mining experience preferred)Why Join Us?Looking to elevate your career in a high-impact technical leadership role?We're seeking a Product Support Lead to spearhead operational excellence and deliver...
-
Central Support Team Leader
vor 1 Monat
Perth, Österreich Allens Corporate Services VollzeitCentral Support Team LeaderApply remote type Hybrid locations Perth time type Full time posted on Posted 6 Days Ago job requisition id JR00000531Central Support Team Leader - Perth Your role The Central Support Team Leader leads a small team to facilitate the day to day delivery of high quality operational support services within Central Support.As a Central...
-
Technical Lead
vor 3 Wochen
Perth, Österreich This Is An It Support Group VollzeitLead a talented engineering team delivering workforce management solutions.Play a critical role in driving team performance and leadership growth.Flexible work arrangements with wellbeing initiatives and exclusive rewards.About usINX Software is a leading provider of software designed to meet the risk, compliance, workforce management, training and reporting...
-
Technical Lead
vor 3 Wochen
Perth, Österreich This Is An It Support Group VollzeitLead a talented engineering team delivering workforce management solutions. Play a critical role in driving team performance and leadership growth.Flexible work arrangements with wellbeing initiatives and exclusive rewards.About us INX Software is a leading provider of software designed to meet the risk, compliance, workforce management, training and...
-
Applications & Products Support Lead
vor 3 Wochen
Perth, Österreich Woodside Energy VollzeitAdd expected salary to your profile for insights.We know great results come from our people feeling valued, getting the support they need to reach their full potential as well as bring their whole self to work.We also recognise that enduring, meaningful relationships with communities are fundamental to maintaining our licence to operate.Technology and...
-
Planning Lead
vor 1 Tag
Perth, Österreich This Is An It Support Group VollzeitAbout The RoleThe Planning Lead will be working on minesite construction projects where they will be project planning, scheduling and be the progress & performance custodian.The positions objectives are to provide a quality, well maintained, and accepted detailed integrated master schedule.You will be a go-to technical expert on all matters related to...
-
Lead/ Principal Planner
vor 2 Monaten
Perth, Österreich This Is An It Support Group VollzeitFluor Perth are seeking a Principal (Lead) planner to lead a team of planners and ensure Fluor's planning expertise is relayed on Primavera P6 for our Clients projects.This lead role requires advanced planning and schedule prowess from a prolonged planning career that incorporates knowledge across types of industries (Mining, Infrastructure, Oil & Gas etc)...
-
Team Leader
vor 21 Stunden
Perth, Österreich Advanced Personnel Management VollzeitAbout the RoleAs a Central Support Team Leader, you will lead and develop a multi-disciplinary team who are based remotely and support older Australians with their aged care journey.Your team will be responsible for conducting Triage, Support Plan Reviews and making Delegate decisions as per the revised Aged Care Act.You will benefit from a full induction...
-
Team Leader
vor 21 Stunden
Perth, Österreich Advanced Personnel Management VollzeitAbout the Role As a Central Support Team Leader, you will lead and develop a multi-disciplinary team who are based remotely and support older Australians with their aged care journey.Your team will be responsible for conducting Triage, Support Plan Reviews and making Delegate decisions as per the revised Aged Care Act.You will benefit from a full induction...
-
Lead Support Worker
vor 2 Monaten
Perth, Österreich Rocky Bay VollzeitPermanent Part-Time (75 hrs per fortnight) based in Noranda, WA Morning Shifts 07:30am - 16:00pm & Afternoon Shifts 15:30pm-23:30pm including every second weekend Rocky Bay are seeking a Lead Disability Support Worker to support people living with a disability to achieve their goals i.e. living in their own home, recreational pursuits, independent travel and...
-
Hr Lead
vor 4 Wochen
Perth, Österreich This Is An It Support Group VollzeitPetrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world's leading energy companies. We design, build, manage and maintain infrastructure for our clients.We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age, sexual...
-
Positive Behaviour Support
vor 2 Wochen
Perth, Österreich Medhealth VollzeitCompany Description Welcome to Ability Action Australia We are a national therapy services provider.Every day and in many ways, we are here to help NDIS participants – children, adolescents, and adults – get more out of life.Our work is much needed, vitally important, and life-changing for our clients and their families. Job Description We are currently...
