Assistant Reservations Manager
vor 1 Monat
JOB SUMMARY Responsible for soliciting and managing of reservations sales-related opportunities.
Manages and provides training and work assignments to Reservations Sales staff.
Actively up-sells each business opportunity to maximize revenue opportunity.
Achieves personal and team related revenue goals.
Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
Provides service to our customers in order to grow share of the account on behalf of the company.
CANDIDATE PROFILE Education and Experience • High school diploma or GED; no work experience required.
OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
CORE WORK ACTIVITIES Understanding Markets & Maximizing Revenue • Identifies new reservations sales business to achieve personal and property revenue goals.
• Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc.
and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Monitors same day selling procedures to maximize room revenue and control property occupancy.
• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
Conducting Daily Reservations Sales Activities • Responds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Uses sales resources and administrative/support staff effectively.
• Assists in monitoring group reservation forecast data.
• Coordinates with sales and Convention Services to process rooming lists and reservation cards • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Assists with monitoring accuracy of reservation sales orders within tracking systems.
• Tracks no-show reservations and processes charges as needed.
• Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
• Manages wait list and prioritizes order of wait list contacts to be made.
• Prepares work and maintenance orders.
Providing Exceptional Customer Service • Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Provides excellent customer service consistent with the daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Sets a positive example for guest relations.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Handles guest complaints and disputes following the instant pacification procedures.
Managing and Conducting Human Resource Activities • Monitors reservations sales agents while on phone calls.
• Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Utilizes all available on the job training tools for employees.
• Creates monthly labor scheduling for team.
Additional Responsibilities • Utilizes applicable intranet for resources and information.
• Creates contracts as required.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
"Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all.
If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation.
If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at ******" At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life.
Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination.
We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life.
We're looking for curious and creative people to join our team.
If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien.
In joining Le Méridien, you join a portfolio of brands with Marriott International.
Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
-
Assistant Reservations Manager
vor 1 Monat
Melbourne, Österreich Marriott International VollzeitJOB SUMMARYResponsible for soliciting and managing reservations sales-related opportunities.Manages and provides training and work assignments to Reservations Sales staff.Actively up-sells each business opportunity to maximize revenue opportunity.Achieves personal and team related revenue goals.Responsible for driving customer loyalty by delivering service...
-
Assistant Reservations Manager
vor 1 Monat
Melbourne, Österreich Marriott International VollzeitJOB SUMMARY Responsible for soliciting and managing reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering...
-
Assistant Reservations Manager
vor 1 Woche
Melbourne, Österreich Marriott International VollzeitJob SummaryResponsible for soliciting and managing of reservations sales-related opportunities.Manages and provides training and work assignments to Reservations Sales staff.Actively up-sells each business opportunity to maximize revenue opportunity.Achieves personal and team related revenue goals.Responsible for driving customer loyalty by delivering...
-
Reservations Manager
vor 1 Tag
Melbourne, Österreich The Ritz-Carlton VollzeitPOSITION SUMMARY As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests.By joining us as an Assistant Reservations Manager, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand.A career at The Ritz-Carlton...
-
Assistant Reservations Sales Manager
vor 2 Wochen
Melbourne, Österreich Accor Hotels VollzeitCompany DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...
-
Assistant Reservations Sales Manager
vor 2 Wochen
Melbourne, Österreich Accor Hotels VollzeitCompany Description Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...
-
Assistant Reservations Sales Manager
vor 2 Wochen
Melbourne, Österreich Accor Hotels VollzeitCompany Description Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre.Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline.As a Hotel for the Arts, Sofitel...
-
Reservations Manager
vor 3 Wochen
Melbourne, Österreich Accor Hotels VollzeitCompany Description At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests.That's why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Who we are… A sanctuary of style, Hotel Chadstone...
-
Reservations Manager
vor 2 Wochen
Melbourne, Österreich Accor Hotels VollzeitCompany Description At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests.That's why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Who we are… A sanctuary of style, Hotel Chadstone...
-
Melbourne, Österreich Buscojobs VollzeitCompany Description Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre.Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guests in a lively culinary experience whilst overlooking the city skyline.As a Hotel for the Arts, Sofitel...
-
Accor Hotels | Assistant Reservations Sales Manager
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitCompany Description Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre.Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline.As a Hotel for the Arts, Sofitel...
-
Group Reservations Coordinator
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitAbout the role Reporting to the Reservations Manager, this position sees you promoting and selling the Stamford Plaza Sydney Airport and Sir Stamford Circular Quay accommodation, services, and facilities. You will be quoting, confirming, liaising with clients, and loading groups, as well as assisting in taking FIT bookings from a range of guests and booking...
-
Melbourne, Österreich Buscojobs VollzeitReservations & CX Manager, National Group, Premium OfferingsClient Profile Our client owns and operates a truly diverse portfolio of hospitality and leisure businesses, with properties spread across the country.Widely recognised for their professional approach to business, they strive for continuous process improvement and draw the best from their...
-
Group Reservations Agent
Vor 7 Tagen
Melbourne, Österreich Accor Hotels VollzeitNovotel Melbourne South Wharf features a golden 26-level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar, and Allora Café.The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space, and is adjacent to the DFO centre, with 180+ retail brands.Job...
-
Reservations Travel Consultant
vor 2 Monaten
Melbourne, Österreich Buscojobs VollzeitAre you passionate about crafting unforgettable travel experiences?We're looking for an enthusiastic Reservations Travel Consultant.If you thrive in a fast-paced environment and love delivering top-notch service, we want to hear from you!Key Responsibilities: Handle reservations, amendments, and cancellations for clients, ensuring accuracy and...
-
Reservations Agent
vor 3 Wochen
Melbourne, Österreich Accor Hotels VollzeitCompany DescriptionAbout The Hotel The Como Melbourne is a living legend in its own right, having welcomed an array of celebrities through our famed doors. Our boutique 5 star hotel features 111 rooms and is renowned for delivering discreet, impeccably personalised service to our very regular and loyal guests.Our iconic hotel is set on Chapel Street within...
-
Reservations Agent
Vor 5 Tagen
Melbourne, Österreich Accorhotel VollzeitCompany DescriptionAbout The Hotel The Como Melbourne is a living legend in its own right, having welcomed an array of celebrities through our famed doors.Our boutique 5 star hotel features 111 rooms and is renowned for delivering discreet, impeccably personalised service to our very regular and loyal guests.Our iconic hotel is set on Chapel Street within...
-
Reservations Agent
vor 2 Wochen
Melbourne, Österreich Accor Hotels VollzeitAbout The Hotel The Como Melbourne is a living legend in its own right, having welcomed an array of celebrities through our famed doors.Our boutique 5 star hotel features 111 rooms and is renowned for delivering discreet, impeccably personalised service to our very regular and loyal guests.Our iconic hotel is set on Chapel Street within one of the most...
-
Reservations Coordinator
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitAbout us The Executive, The Gateway and The Anchorage Hotel & Spa are owned by The Wests Group Australia, a Newcastle owned and operated (not-for-profit) membership-based organisation.The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions.Employing close to 1000 people, Wests operates a multi-site portfolio...
-
Group Reservations Sales Executive
vor 1 Woche
Melbourne, Österreich Accor VollzeitThis is a Group Reservations Sales Executive role with one of the leading companies in AU right now 🔥 -- Accor -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Accor 🧐🧐**Job Description** - Responsible for the management of all group bookings of 10 rooms or...
