Senior Analyst Applications Support
vor 2 Monaten
Working as part of a team, your responsibilities will include:
Working as a key conduit between our IT Service Desk staff, our Senior Application Support Analysts, and business stakeholders to manage Business As Usual tasks.Working under limited direction, coordinate with multi-disciplinary teams where required to facilitate understanding and resolution of issues of known and unknown origin, in the support space.Facilitate the management of knowledge base articles, documentation of complex issues, and annual and regular scheduled tasks.Undertake and assist with analysis tasks relating to general application support issues.Actively monitor uptime and availability of company's internal systems to ensure business continuity.Be an escalation point for junior members within the team for any Incidents and Service Requests, providing advice and guidance.You will have the following skills to be successful in this role:
Demonstrated experience working in an IT service support and delivery role with excellent communication and organisational skills, sound judgment, and attention to detail.Ability to quickly learn the complexities between company's IT systems and how changes to current state may affect end users.Research, troubleshoot & resolve application issues, while recording and documenting relevant updates and information.Have a working knowledge of ITIL & ITSM tools (i.e. Jira, ServiceNow, HP Service Manager etc.).Demonstrated ability to engage with key stakeholders through effective communication.The ability to work within a mid-paced, Agile development team.Experience in Oracle SQL query and relational databases, monitoring and batch service tools such as Splunk or Jenkins.Experience working with cloud systems such as Salesforce or TechnologyOne is desirable.An understanding of Cyber Security concepts and practices.
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