Customer Experience Specialist
vor 1 Woche
Osborne Richardson is excited to announce that we are working exclusively with our Melbourne-based client who is seeking a Customer Experience Specialist to join their busy team.
Our client is one of Australia's leading private, family-owned companies in the grocery industry selling continental goods across Australia.
Role responsibilities: Order processing: Accurately process orders, coordinate inventory and logistics and resolve discrepancies Provide accurate product information to customers and receive and enter customer orders via telephone and electronically Customer Relationship Management: Maintain strong customer relationships and provide personalised service and address inquiries and complaints promptly Customer Experience Improvement: Gather and analyse feedback, implement improvement strategies and collaborate on customer centric initiatives Projects: Assist with project implementation, collaborate with internal/external stakeholders and recommend improvement opportunities at national and state level Work in a flexible and collaborative manner within a small team, sharing joint responsibilities to ensure that all daily tasks are completed To be successful in this role: Possess a strong drive to succeed with proven sales experience in customer/sales roles Have previous 3PL experienced – highly regarded Thrive in fast-paced environments, enjoy multitasking, and are passionate about the food industry Are dedicated to delivering exceptional customer experiences every time Have excellent communication skills and are confident using MS Office This role will see you joining a supportive, fun and collaborative team with the opportunity for further career development.
All candidates must complete a National Police Check and have full Australian working rights (Permanent Residency or Citizenship).
This is an office-based role, requiring attendance 5 days per week.
Apply today for this fantastic opportunity or send your cover letter and current resume directly to Natasha Donaghy at ******.
A full position description will be provided to shortlisted candidates.
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