Customer Experience Specialist
vor 2 Monaten
Customer Experience Specialist Join the change. Together, we'll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and businesses live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow. Everyone at AGL is an important part of building a better energy future and we want you to join in. About the role: We are seeking a dynamic and data-driven Customer Experience Specialist to join our Customer Experience team at AGL. In this role, you'll play a pivotal part in enhancing the experience for residential and SME customers, analysing customer feedback, and identifying opportunities to drive meaningful changes across AGL's customer journey. You'll manage the backlog of pain points, prioritizing and implementing improvements that boost customer satisfaction and drive commercial success. This role is a 6-month contract. What you can expect in the role: Provide expert insights and recommendations based on customer feedback and journey analysis to inform communication and engagement strategies. Analyse Voice of Customer data to generate actionable insights and prioritize improvements that enhance the customer experience. Use Human-Centred Design (HCD) and process improvement methods to deliver intuitive, competitive, and relevant experiences for our customers. Manage the backlog of self-serve experience enhancements, ensuring seamless integration of technology, budget, and digital support. Lead the design and implementation of improvements across the customer journey, collaborating with cross-functional teams to deliver results. Create feedback surveys and analyse data to identify customer experience improvement opportunities. What we would like to see you bring: Bachelor's degree in business administration, marketing, communication, or a related field with at least 3 years of experience in Customer Experience, HCD, or Customer Communications. Strong analytical skills to interpret customer behaviour, identify trends, and optimise self-serve journeys. Proficient in using CRM systems and data analytics tools to leverage insights for continuous improvement. Exceptional communication skills, with the ability to collaborate effectively with cross-functional teams and key stakeholders. Awareness of the energy market and regulatory environment, ensuring compliance and market relevancy. Strong project management skills, with the ability to lead multiple initiatives simultaneously while driving innovation. Inclusion at AGL At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. Location: Docklands VIC 3008 Job Family Group: Business and Organization Analysis Management
#J-18808-Ljbffr
-
Customer Experience Specialist
vor 3 Wochen
Melbourne, Österreich Xero VollzeitThis is a Customer Experience Specialist role with one of the leading companies in AU right now 🔥 -- Xero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Xero 🧐🧐Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and...
-
Customer Experience Specialist
vor 2 Monaten
Melbourne, Österreich Inchcape Plc VollzeitAt Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer.We believe that delivering exceptional customer service is the key to our success.If you have a passion for sales, retail, or the automotive industry, and you're eager to develop your skills in a dynamic environment, we want you on our team!By joining Trivett...
-
Melbourne - Customer Experience Specialist
vor 3 Monaten
Melbourne, Österreich Percepta Llc VollzeitWelcome! Please sign in or register with us.Job Description - Melbourne - Customer Experience Specialist (03VRS) AU-VIC-MelbourneDescription - External The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognized provider of high-quality automotive products...
-
Customer Experience Specialist
vor 2 Wochen
Melbourne, Österreich Inchcape Plc VollzeitSelect how often (in days) to receive an alert:At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer.We believe that delivering exceptional customer service is the key to our success.If you have a passion for sales, retail, or the automotive industry, and you're eager to develop your skills in a dynamic...
-
Customer Experience Specialist
vor 2 Monaten
Melbourne, Österreich Basf Se VollzeitWe are the world's leading chemical company, we create chemistry for a sustainable future.Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources.We are proud of our strong history of innovation.Every day, our global team of over 117,000 individuals work together to turn visions for...
-
Virtual Customer Experience Specialist
vor 2 Wochen
Melbourne, Österreich Best Days Travel VollzeitVirtual Customer Experience Specialist (Travel)Are you detail-oriented and passionate about delivering exceptional customer service?We're offering a business opportunity to work as a Virtual Customer Experience Specialist (Travel) with the support of an award-winning host agency.This role empowers you to build your own travel business while booking...
-
Customer Experience Specialist
vor 3 Wochen
Melbourne, Österreich Xero VollzeitThis is a Customer Experience Specialist - Accounting role with one of the leading companies in AU right now 🔥 -- Xero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Xero 🧐🧐At Xero, our purpose is to make life better for people in small business, their...
-
Customer Experience Specialist Trainee
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitAt Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer.We believe that delivering exceptional customer service is the key to our success.If you have a passion for sales, retail, or the automotive industry, and you're eager to develop your skills in a dynamic environment, we want you on our team!By joining Trivett...
-
Senior Customer Experience Specialist
vor 2 Monaten
Melbourne, Österreich Inchcape Plc VollzeitAt Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer.We believe that delivering exceptional customer service is the key to our success.If you have a passion for sales, retail, or the automotive industry, and you're eager to develop your skills in a dynamic environment, we want you on our team!By joining Trivett...
-
Melbourne, Österreich Indebted VollzeitCustomer Experience Specialist Operations ManagerAbout InDebted InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt.Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change...
-
Customer Experience Specialist Operations Manager
vor 2 Wochen
Melbourne, Österreich Indebted VollzeitCustomer Experience Specialist Operations ManagerAbout InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt.Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences - all so we can change...
-
Customer Experience People Lead
vor 3 Wochen
Melbourne, Österreich Xero VollzeitThis is a Customer Experience People Lead role with one of the leading companies in AU right now 🔥 -- Xero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Xero 🧐🧐Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and...
-
Customer Experience People Lead
vor 3 Monaten
Melbourne, Österreich Roman Health Pharmacy Llc VollzeitXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world.This purpose sits at the centre of everything we do.We support our people to do the best work of their...
-
Customer Experience People Lead
vor 2 Monaten
Melbourne, Österreich Roman Health Pharmacy Llc VollzeitXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their...
-
Customer Experience People Lead
vor 2 Monaten
Melbourne, Österreich Xero VollzeitXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their...
-
Customer Experience People Lead
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world.This purpose sits at the centre of everything we do.We support our people to do the best work of their...
-
Customer Service Specialist
vor 2 Monaten
Melbourne, Österreich Bullion Now VollzeitJob Summary: We are seeking a dedicated and enthusiastic Customer Service Specialist to join our team.In this role, you will be the first point of contact for our customers, providing exceptional customer support to ensure a positive experience with our products and services.Bullion Now is a leading retailer within the precious metal industry, dedicated to...
-
Customer Support Specialist
vor 1 Monat
Melbourne, Österreich Pexa Group VollzeitCustomer Support Specialist - 12 Months Fixed Term ContractTeam:Customer OperationsLocation:MelbourneWork Model:HybridAbout The RoleAs a Customer Support Specialist, you'll provide excellent first-line support via live chat, email, and phone. Aim to resolve inquiries on initial contact using your skills and positive attitude. Escalate unresolved issues to...
-
Customer Retention Specialist
vor 2 Monaten
Melbourne, Österreich Luxury Escapes VollzeitHere at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded as one of the 'Best Places to Work 2021 & 2023' by the AFR;...
-
Customer Engagement Specialist
vor 2 Monaten
Melbourne, Österreich Michael Page Australia VollzeitAbout Our ClientThe employer is a prominent player in the legal services industry, known for its strong reputation and commitment to excellence.With its offices in Footscray, the company provides a wide array of legal solutions tailored to meet the diverse needs of its clients.Job DescriptionAddressing customer queries and resolving issues in a timely...
