Customer Retention Specialist
vor 2 Monaten
Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded as one of the 'Best Places to Work 2021 & 2023' by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every dayWe are now seeking a Retention Specialist to join our exceptionally talented team in Southbank, Melbourne. The Retention Specialists are responsible for increasing customer loyalty and reducing cancellations by handling customer inquiries related to order cancellations.Responsibilities:Handle inbound calls from customers wishing to cancel bookings, using active listening and problem-solving to retain them with tailored solutions.Manage outbound campaigns via email or assigned cases, addressing failed payments and other revenue-saving activities.Proactively offer additional services like travel experiences, insurance, and loyalty program enrollment (LuxPlus+) to enhance customer orders.Build strong customer relationships by understanding their needs, providing personalised support, and resolving issues to increase loyalty.Analyse cancellation reasons and provide feedback to management, suggesting service improvements to reduce cancellations.Work with teams across sales, customer service, and product to resolve customer issues and add value-added services.Educate customers on LuxPlus+ benefits, encouraging enrollment for long-term retention.Achieve retention and upsell targets by balancing sales goals with a customer-centric approach.Maintain accurate CRM records of customer interactions and resolutions for transparency and follow-up.Collect and report customer feedback, identifying opportunities for process improvements and new offerings.Follow quality standards and best practices to ensure consistent, high-level customer service.What we are looking for:Proven experience in customer-facing roles, ideally in a call centre or travel-related environment.Experience in retention, account management, or sales, with a focus on upselling and customer loyalty.Familiarity with the travel industry, including accommodation, flights, insurance, and loyalty programs.Skilled in using CRM software and contact center tools for customer inquiries and record-keeping.Proven ability to handle escalations, resolve conflicts, and retain customers in challenging situations.A strong track record of meeting or exceeding KPIs for retention, customer satisfaction, or sales.Experience promoting or managing loyalty programs to enhance customer engagement.What's in it for you?Competitive remuneration package.Fun & flexible working environment - with monthly celebrations and recognition programs.Famils (experience the travel we sell)Discounted travel.Birthday leave.Breakfast and lunch provided 5 days a week.If this sounds like you and you feel you have the skills and experience to meet the requirements of the role, please apply online today At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process. We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
#J-18808-Ljbffr
-
Key Accounts And Retention Specialist
vor 3 Monaten
Melbourne, Österreich Thechildandfamilyconnection VollzeitKey Accounts and Retention Specialist - MelbourneFull-timeCompany DescriptionQuandoo is transforming the world's dining out experience across the globe.Having developed one of the fastest growing restaurant reservation platforms, this has seen 20,000+ restaurateurs seat over 300 million diners by using customised technology and powerful digital marketing...
-
Retention & Ecommerce Manager
vor 3 Monaten
Melbourne, Österreich Maude VollzeitThis is an in-person role based in New York, NY working with a small team.To be considered, you must attach a resume and send a cover letter to . maude is looking for a Retention & Ecommerce Manager who is capable of combining analytical rigor with compelling brand storytelling to build and execute both growth and retention strategies to drive profitable...
-
Retention Team Leader
vor 3 Wochen
Melbourne, Österreich Bank Of Queensland VollzeitJoin a passionate team with great benefits!Are you a passionate leader in banking or retention with a knack for coaching and development? As our Retention Team Leader, you'll play a pivotal role in shaping the future of our customer experience. You'll guide your team to deliver an exceptional service that transforms customers into loyal advocates.Imagine a...
-
Retention Team Leader
vor 3 Wochen
Melbourne, Österreich Bank Of Queensland VollzeitJoin a passionate team with great benefits!Are you a passionate leader in banking or retention with a knack for coaching and development?As our Retention Team Leader, you'll play a pivotal role in shaping the future of our customer experience.You'll guide your team to deliver an exceptional service that transforms customers into loyal advocates.Imagine a...
-
Customer Success Specialist
Vor 5 Tagen
Melbourne, Österreich Fergus Software Limited VollzeitCustomer Success Specialist Auckland / Sydney - 12 - month Fixed Term ContractAbout Us: We're a Series B global B2B SaaS business with offices in New Zealand (HQ), Australia and the UK and are on a mission to help Tradies around the world get complete clarity and control over their business.We really do transform and improve our customers' lives for the...
-
Outbound Retention Specialist
vor 4 Wochen
Melbourne, Österreich Directionshealth VollzeitSales - Outbound (Call Centre & Customer Service)At ahm, we think work should work with you. Because let's face it, life's too short for a job you dread.Work means different things to different people.We're all about making real, meaningful change.Our mission?Simple.To improve the health and wellbeing of Australians, starting with our team.We're constantly...
-
Customer Engagement And Retention Program Lead
vor 1 Monat
Melbourne, Österreich Mlc Life Insurance VollzeitJob Description - Customer Engagement and Retention Program Lead (12 Month FTC) (240000CW) Description Are you committed to bringing your best to life every day? At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians....
-
Retention Consultant
vor 3 Wochen
Melbourne, Österreich Bank First VollzeitFull timeBank First is a customer-owned bank that exists to serve the people who serve the education and health communities.Our Members put others first, so we put them first.At Bank First we have a clear strategic mandate to transform and grow.We are empowered to make bold moves to create a bank that's different and sustainable for the next generation of...
-
Customer Engagement And Retention Program Lead
vor 1 Monat
Melbourne, Österreich Mlc Life Insurance VollzeitJob Description - Customer Engagement and Retention Program Lead (12 Month FTC) (240000CW)DescriptionAre you committed to bringing your best to life every day? At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians....
-
Relationship Executive
vor 4 Wochen
Melbourne, Österreich Boq Specialist VollzeitBanking - Business (Banking & Financial Services) An exciting brand-new Melbourne based opportunity as a Relationship Executive (diversified) has now become available within BOQ Specialist!This Relationship Executive role has been created to manage an existing portfolio of diversified customers, with a core focus on customer retention, whilst also building...
-
Customer Success Specialist, Apac
vor 18 Stunden
Melbourne, Österreich Tbwa ChiatDay Inc VollzeitLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality.We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego.At Lucid, we value diversity and are dedicated to creating an environment...
-
Customer Success Specialist, Apac
vor 18 Stunden
Melbourne, Österreich Tbwa ChiatDay Inc VollzeitLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...
-
Customer Success Specialist, Apac
vor 1 Tag
Melbourne, Österreich Lucid VollzeitLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality.We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego.At Lucid, we value diversity and are dedicated to creating an environment...
-
Relationship Executive
vor 3 Wochen
Melbourne, Österreich Boq Specialist Group VollzeitAn exciting brand-new Melbourne based opportunity as a Relationship Executive (diversified) has now become available within BOQ Specialist!This Relationship Executive role has been created to manage an existing portfolio of diversified customers, with a core focus on customer retention, whilst also building the book through the generation of new business.As...
-
Senior Sales And Retention Manager
vor 2 Monaten
Melbourne, Österreich Myob Group Limited VollzeitHi! And thanks for stopping by!We're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...
-
Senior Sales And Retention Manager
vor 2 Monaten
Melbourne, Österreich Myob Group Limited VollzeitHi!And thanks for stopping by!We're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand!As the #originalstartup, our roots are in finance and accounting software, but today we are so much more.We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start,...
-
Senior Product Marketing Manager
vor 3 Wochen
Melbourne, Österreich Ranchero VollzeitSenior Product Marketing Manager - Retention & Loyalty - Hawthorn EastColesLocation: VictoriaReference #: 139115Closing Date: 07-12-2024We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands.At Coles Group, you'll not only get to make a...
-
Melbourne, Österreich Tideri Jobbörse VollzeitJoin a passionate team with great benefits!Are you a passionate leader in banking or retention with a knack for coaching and development?As our Retention Team Leader, you'll play a pivotal role in shaping the future of our customer experience.You'll guide your team to deliver an exceptional service that transforms customers into loyal advocates.Imagine a...
-
Senior Product Marketing Manager
vor 1 Monat
Melbourne, Österreich Ranchero VollzeitWe've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact. About the team As shopping continues to evolve, our Digital team...
-
Senior Product Marketing Manager
vor 1 Monat
Melbourne, Österreich Coles VollzeitWe've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.About the teamAs shopping continues to evolve, our Digital team...