Retention Consultant

vor 1 Monat


Melbourne, Österreich Bank First Vollzeit

Full time
Bank First is a customer-owned bank that exists to serve the people who serve the education and health communities.
Our Members put others first, so we put them first.
At Bank First we have a clear strategic mandate to transform and grow.
We are empowered to make bold moves to create a bank that's different and sustainable for the next generation of teachers, nurses, and allied health professionals.
So, what's the role? Our Retention team is on the lookout for a passionate and energic person to help us build lasting relationships and keep our Members thriving.
You'll be the friendly voice that connects with our Members, deepening their loyalty and ensuring they stick with us for their home loans.
In a typical day, you'll get to:
Empower Members: Be their financial cheerleader
Use your genuine curiosity to understand their needs and support their journeys.Drive Retention Success: While you'll mainly handle inbound calls, you'll also reach out proactively, shaping solutions that make our Members feel valued.Innovate and Improve: Gather feedback and share insights to enhance the Member experience and streamline our processes.Support the team: Help with escalations, provide advice and support to team members.About you You're passionate about creating memorable experiences and making a difference in our Members' lives.
Your toolkit includes:
Financial Services Experience: You know your way around loan products and LVR.A Commitment to Exceptional Service: Delivering memorable experiences energises you.A Drive for Results: There's nothing like the thrill of retaining a Member to get your day going.A Vision for Change: You thrive on continuous improvement and love making things easier for everyone.We encourage applications from people of all ages, cultures, abilities, sexual orientation, and gender identities.
We strive to provide a recruitment experience that's fair, inclusive, and accessible.
To apply If you are looking for purpose and an organisation that lives their values every day, we encourage you to apply.
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