Business Analyst, Member Experience
Vor 2 Tagen
DescriptionAt AustralianSuper, we truly care about our colleagues.
We know work and life are intertwined.
That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.
We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.Your New RoleReporting to the Lead Business Analyst, the focus of your new role involves working closely with the business initiative owners, internal subject matter experts, tech partners and other stakeholders to elicit relevant information in order to define and document business requirements, perform analysis, provide advice and support the delivery of projects/initiatives undertaken by the Member Experience department.
The prime areas of focus for the role are changes and projects related to digital platforms, customer platforms & analytics and other related digital initiatives.Key duties include but are not limited to:Conduct high level business analysis, defining and documenting business, information and process requirements.
Elicit project requirements using various methods, including but not limited to interviews, document reviews, requirements workshops, surveys, researching and resolving issues.Identify and define the information, business and process requirements for specified initiatives collaborating with applicable stakeholders.Coordinate and run internal and external stakeholder workshops to facilitate requirements gathering and or configuration requirements.Critically evaluate business solution information and customer data requirements, reconcile conflicts, decompose high level information into details, and identify existing, new and external data sourcing needs.Document details to participate & contribute to PI planning sessions.Engage in scrum events, assisting with planning, backlog refinement and ordering, requirements comprehension and delivery improvements.Ensure relevant legislative and organisational requirements are met including maintaining a thorough understanding of changes to relevant regulations.Ensure appropriate and relevant governance structures, policies and processes are followed, and advocate for continuous improvement to these.What You'll NeedExperience as a business analyst working on successful delivery of significant projects / initiatives.Proven ability to successfully gather requirements and get results with minimal supervision.Understanding of how to interpret business needs and translate these into operational requirements.Demonstrated ability to write clearly and succinctly and present complex analysis in accessible formats; experience with digital / agile methods including user stories etc.Ability to synthesize member preferences, regulatory requirements and the Fund's strategic ambitions to identify workable and measurable solutions with a member experience lens.Knowledge of various digital platforms that can drive better customer interactions.Strong interpersonal skills with proven ability to build and maintain strong relationships with key stakeholders.Excellent verbal skills and the ability to interact professionally and influence a diverse group, executives, managers and subject matter experts.Life at AustralianSuperAustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation.
We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.We cultivate a workplace that champions safety, respect, inclusiveness and diversity.
We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms.
If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.What's NextApply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.Australian or New Zealand citizenship or Australian permanent residency status is required.Agencies please note: this vacancy is being managed directly by AustralianSuper's Talent Acquisition team.
We will contact our preferred agency partners should we require additional support.
Thank you.
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