Technical Specialist, Assessing
vor 2 Monaten
Create impact as a Technical Assessing Specialist.Join the largest general insurance group in Australia and Aotearoa New Zealand.YOUR ROLEJoin our dynamic team where you'll champion exceptional customer service and collaborate seamlessly with both our customer and claims teams. You'll be the driving force behind setting clear expectations, timelines, and accountabilities, ensuring we deliver on our commitments. Your role will involve investigating, quantifying, and settling claims, negotiating settlements between insurers, repairers/suppliers, and customers, and minimizing claim costs through savvy management and negotiation techniques. You'll be at the forefront of driving cost-effective solutions, contributing to our customer advocacy and partner NPS scores by executing efficient performance routines. Working in tandem with claims case managers, supply chain, and our partner network, you'll optimize outcomes and swiftly resolve complex issues, all while constantly enhancing our assessment processes for maximum efficiency.This is a permanent full-time opportunity with hybrid working conditions and is open to our IAG office based in the Blue Mountains and surrounding areas.Applications close Wednesday 27 November 23.59 AEST.ABOUT YOUTo be successful in this role, you'll ideally meet the below criteria:Trade experience and knowledgeStrong interpersonal and customer service skillsNegotiation, verbal and written communication and influencing skillsAbility to work autonomouslyDrivers License (company vehicle provided)Trade Certificate or Qualification within the Building or Construction Industry (desirable)ABOUT USWe're part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.We're guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change, and support the leadership development of our Indigenous employees.As part of IAG, you'll enjoy a world of opportunity, growth and stability and work in an environment that celebrates all viewpoints shaped by life experiences and cultures. Together we're passionate about social issues, climate change resilience, big tech and being an inclusive workplace.We're ready for you. Apply today.
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