Venue Manager
Vor 4 Tagen
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Looking to take your management career to the next level?
Passionate about working with young people?
Want to work with a company where you can unleash your free spirit daily?
Apply now to run an exciting standalone venue within a fast-growing national network, supported by an awesome culture and business system. About BOUNCE BOUNCE is a fast growing, category leading and culture-led business.
BOUNCE venues provide a range of indoor activities based around trampolining, and adventure-challenge features.
Our business has a powerful brand and culture with world-leading customer satisfaction (NPS), built around our unique customer experience proposition.
We are a truly brand and culture led company that is built around unlocking the passion and talents of the diverse characters who are driving our exciting growth journey.
We are seeking to have a significant social impact - Inspiring Movement, Self-Expression & Human Connection on a mass scale, driven through our values Unity, Accountability, Passion and Keeping it Fresh. We are looking for a Venue Manager who can play a critical role in our continued success and growth from our flagship Glen Iris venue.
This role reports to the Area Manager responsible for Victoria.
About the role – Come and run a BOUNCE venue A Venue Manager at BOUNCE runs a standalone venue within an established network of national and international venues, each welcoming over a million customers annually.
Your day to day responsibilities include but are not limited to:
Taking responsibility for working to achieve KPI goals such as sales, occupancy rates, Safety, COGs and average spend, implementing strategies to improve these areasHaving a passion for improving venue sales and repeat visitationBeing a leader for safety in the venue by overseeing the implementation of safety initiatives, and accurately following and directing procedures in venueCoaching and developing your venue staff and supervisors aged roughly 16-24 years old, ensuring growth and development is accessible to all.Reading, responding and acting upon customer feedback to continue enhancing the experience of guests in the venue and following up with team membersManaging expenses and keeping all controllable/variable P&L expense line items within budgetMaintaining clean and safe venue presentationCash handling, customer service, food preparation and safety implementationAs Venue Manager your responsibilities will directly tie to your 6 KPIs.
These include managing the venue's sales budget, labour to sales budget, customer feedback/NPS score, safety management, COGS and staff engagement/eNPS score.
As Venue Manager you will be trained in world's best practice customer service delivery and venue management systems.
The Perks Your personal growth will be encouraged and supported by a highly structured operating system and personal development plan shaped and delivered with your Area Manager.
You will become adept in managing a range of systems, tools and drivers to deliver predictability of business performance across a holistic range of KPIs.
Work in an awesome culture with a wide range of accessible support.
Additional to this, you are entitled to a generous bonus structure, only 1 weekend day of work required, Bonus Day Off (BDOs) once a month and limited night work only on occasion.
Don't forget the free BOUNCING at any BOUNCE location nationwide along with discounts for friends and family.
About you. We are looking for someone with the skills, experience and character traits required to ensure the Glen Iris venue is a thriving business loved by its staff and customers.
Does this sound like you?
A strong sense of accountability and ownershipStrong, proactive and solution driven communication skills with an ability to work with their team and lead from the frontAbility to work under pressure in a fast paced environmentStrong experience in team leadership and people management, particularly leading young people aged 16-24A champion for an exceptional customer experience, with the ability to coach and mentor othersA commercial mindset, with the ability to actively manage and work towards KPI's, specifically in relation to sales, customer experience, labour management and safetyAbility to follow and execute to standard operating procedures, whilst also being able to provide insights and ideas as we strive to constantly upgrade our systemsWillingness to roll up your sleeves to ensure the smooth operation of a complex venue, ensuring exceptional cleanliness and presentation and all equipment safe and well maintainedAbility to create and maintain strong relationships with Head Office departments and national management teamsI'm interested
What's next? If you have the experience, drive and commitment to get the best out of this opportunity we'd love to hear from you.
Click on the apply link below and submit your cover letter and a current CV.
Please refer to our Privacy Collection Statement here: careers-privacy-collection-statement
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a venue manager?How many years of people management experience do you have?What's your expected annual base salary?The extraordinary BOUNCE growth story has been driven by a universally appealing offer, and an awesome culture that aims to be life changing for the customers and staff who are part of the BOUNCE brand community.
A truly brand and culture led company that is built to a significant extent around unlocking the passion and talents of diverse characters and fostering human connection.
BOUNCE is fast creating a new category in action-adventure entertainment.
Indoor Trampoline and Adrenaline Playground facility catering to customers ranging from pre-school kids to elite athletes
· 6.5 million customers
· 24 venues across Australia and New Zealand
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