Functional Business Analyst
vor 1 Monat
Functional Business Analyst (Customer Solutions)Pay: CompetitiveLocation: Melbourne/VictoriaEmployment type: Full-TimeJob DescriptionReq#: 3K3HTAbout Us: Jemena is an Australian energy company that owns and operates more than $12.4 billion worth of gas and electricity transportation assets across Australia, supplying millions of households and businesses with these essential services every day. We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group's over 3000 team members consistently strive to make a difference in the communities we serve.About the role: As an experienced Functional Business Analyst, you will join and support our amazing Digital Customer Solutions team. You'll be empowered as the subject matter expert across customer-related functionalities, providing strategic guidance, technical expertise, and practical solutions to optimize processes and enhance efficiency. Your deep knowledge of end-to-end process mapping and system functionalities, applications, and integrations will be essential in shaping Jemena's customer experience. You will support the business by helping improve and scale systems to meet evolving needs, keeping Jemena at the forefront of the energy industry. This is a 12-month fixed-term position with the potential for extension.Key Responsibilities:Lead new initiatives by translating business requirements into feasible technical solutions and providing project expertise.Collaborate with technical teams and stakeholders to ensure accurate estimates and effective delivery of projects.Facilitate workshops to identify customer needs and implement innovative solutions that enhance the customer experience.Contribute to governance, road mapping, and strategic efforts to optimize Jemena's customer portfolio.Provide mentorship and support for business-as-usual (BAU) operations while driving continuous project improvements.About You:Strong background in project management, business analysis, and process mapping.Skilled in leading teams, solving complex challenges, and fostering continuous learning.Excellent at stakeholder management, process improvement, and workshop facilitation.Comfortable working with AWS cloud, SAP CRM, and custom-built software solutions.Able to manage multiple projects, ensuring seamless delivery of both new initiatives and ongoing enhancements.Why You Should Come and Work for Us:Our people are our energy source, and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long-term career growth as part of our talent development and succession planning process. Join our team and make a meaningful impact toward Australia's "Net Zero" targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry. We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong.Recruitment Process:During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks, and a national police check.Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms, or third parties. Interested candidates are welcome to submit their application independently.About the Company:SGSP Assets Pty Ltd, trading as Jemena, is an Australian company that owns, manages, or operates energy infrastructure assets in the eastern states of Australia including Queensland and New South Wales.
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