Technical Solution Specialist

Telecommunications (Information & Communication Technology) 'Be part of an innovative forward-thinking company' Who We Are: At Traka, we're redefining the future of key and asset management with innovative solutions that protect and optimize the resources essential to our customers' success.
Since our inception in 1994, we've been at the forefront of electronic key management technology, evolving into a global leader with state-of-the-art systems for industries ranging from Healthcare and Education to Government and Hospitality.
Joining Traka means becoming part of the ASSA ABLOY Group, a global leader in access solutions with a robust €8 billion turnover.
We enhance security and accessibility across the world through brands like Yale, Chubb, and HID.
With rapid global growth and cutting-edge advancements like Cloud technologies, Traka is at the heart of transformative change in our field.
Step into a pivotal role within our technical team, where you will make a meaningful impact on our customers' operations.
As a Technical Solution Specialist, you will architect and specify Traka's technology solutions, engaging directly with clients to ensure the best outcomes for their unique needs.
Your role will be instrumental in showcasing our innovative hardware, software, and integrated applications.
Who You Are: You are motivated, technical, and passionate about solving real-world problems through technology solutions.
A strong communicator who is fanatical about customer service and loves to make a positive impact on the team.
You take great pride in your work and especially the details, are comfortable working unsupervised and enjoy working in a dynamic and high growth environment.
Responsibilities: Assist the regional sales teams with presales support to value-engineer technology-based solutions that solve real world problems, improve accountability and drive process across a wide range of industries from manufacturing to hospitality and from small business to global enterprise.Conduct detailed technical requirements analysis and specification of IP based key & equipment management solutions.Manage complex RFP's and compile detailed technical responses that demonstrate why Traka is the global leader in key & equipment management.Deliver webinar and in-person technical presentations and demonstrations to prospects and customers – including all hardware, enterprise administration software and access control integration components.Complete the deployment and maintenance of Traka solutions within customer and end user environments.Execute Deployment Planning & Design sessions for enterprise end users and create technical plans and documentation for the successful implementation of Traka solutions.Conduct Technical Certification Training and support to Certified Partners.Provide technical guidance and knowledge at major trade shows.Collaborate with marketing on producing sales support video's, media, and documentation.Calculate pricing for small projects (maintenance and service works) including hardware, software, and professional services components.Maintain accurate account, opportunity and project data in CRM and project management software.Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Perform other duties as assigned by the Manager from time to time.Travel required (up to 50%) within designated region (Australia).Essential skills: Fanatical about providing outstanding service to customers and colleagues.Experience in technical sales and solution engineering within the security industry or similar.Certifications in IT/Networking or Engineering fields.Demonstrable advanced technician level knowledge of hardware electronics and embedded systems.Demonstrable advanced technician level knowledge of TCP/IP networking.Proficient in the use of power and hand tools.A practical understanding of binary and hexadecimal number systems.Highly detail oriented, analytical and a data driven approach to solving problems through technology.Excellent communication skills with the ability to communicate at different levels within an organization and train end users on technical products, software, and integrated applications.Team player who loves working with people including colleagues, partners, and customers.Excellent knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook.Self-motivated and ability to work on own initiative.Highly organized and ability to prioritize workloads and tasks.Flexibility and adaptability in tackling new projects and tasks.Must be comfortable working in a highly dynamic environment and able to multi-task.Excellent oral and written communication skills.Experience with enterprise access control systems and integrations.Knowledge of security technologies such as card readers and common protocols including Wiegand and OSDP.A basic knowledge of Microsoft SQL Server scripting.Cyber security certifications and practical knowledge.Physical Requirements: Normal, corrective vision range; ability to see colour and to distinguish letters, numbers, and symbols.Ability to work with graphic display units, touchscreens, etc.Ability to lift, roll and carry demo equipment up to 25 kg during travels – plane, vehicle, etc and during deployment of Traka solutions on customer sites.Why Traka? Innovative Culture: Be part of a forward-thinking company that values creativity and embraces new technologies.Career Growth: Benefit from opportunities for professional development, training, and career advancement.Supportive Environment: Enjoy a collaborative team atmosphere where diverse perspectives are valued and growth is encouraged.Benefits That Matter:Birthday Leave: Celebrate your special day with an extra day off.Flexible Working Arrangements: Balance your work and personal life with our flexible hours and remote work options.Office Perks: Enjoy complimentary coffee, snacks, and a dynamic workspace.We are the ASSA ABLOY Group:
Our people have made us the global leader in access solutions.
In return, we open doors for them wherever they go.
With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world.
Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds.
We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities.
Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Your application will include the following questions:
How many years' experience do you have as a Technical Solutions Specialist?Which of the following statements best describes your right to work in Australia?What's your expected annual base salary?Do you have customer service experience?Are you available to travel for this role when required?Are you willing to undergo a pre-employment medical check? #J-18808-Ljbffr