Head Of Engineering

To relentlessly drive ourcustomers' success by developing bettercleantech solutions.
Software engineering
Full-time
Office | Melbourne, VIC, Australia
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team.
Typically within 2-5 years of experience.
We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets.
For over 35 years Gentrack has been partnering with the world's leading utilities, and more than 60 energy and water companies rely on us.
Gentrack, with our partners Salesforce and AWS, are leading today's transformation with g2.0, an end-to-end product-to-profit solution.
Using low code / no code, and composable technology, g2.0 allows utilities to launch new propositions in days, reduce cost-to-serve and lead in total experience.
About the roleThe OpportunityAs the Head of AU Engineering, you own the outcomes of the Australian Delivery Engineering teams.
You will work with the Heads of Engineering across APAC to continually review and improve the engineering practice for ongoing improvements in critical areas such as quality, security and scalability while ensuring that modern agile practices are embedded into the fabric of the engineering organization to support our people and our customers.
You are responsible for the leadership, guidance and mentoring of the Australian Engineering and Delivery Managers, working with the Customer Success and Project teams to ensure the engineering department is sized to meet the work demands.You are a leader, comfortable with managing software development and delivery, using an agile mindset to continuously improve and coach individuals & teams while continuing to understand the needs of the business' bigger picture and work to evolve the Engineering organization accordingly.You will partner closely with the Heads of Customer Success and Project Delivery to ensure delivery of world-class software and services to our customers, while understanding the engineering drivers that impact profitability.You will spend time with our customers, developing relationships with key customer stakeholders to understand customer needs and challenges, then using this as a mechanism to help drive innovation within the engineering organisation.As the owner of the outputs of the Australian Delivery Engineering Teams, understanding the performance of the teams and using this information to identify and implement improvements to support customer satisfaction and profitability is a key aspect of the role.
**The Specifics**The key responsibilities of the role are to:
Lead the AU engineering and delivery managers, as well as other key senior roles as requiredUnderstand and measure performance metrics and deliver ongoing improvementsContribute to the engineering practice, driving ongoing improvementUnderstand our emerging technology and work to minimize the impacts to Delivery Engineering and ultimately our customersWork with other senior staff and leaders to drive innovation across APACFoster a team environment, creating high performing teamsAs a member of the Australian senior leadership team work on initiatives to uplift and scale the Australian businessLook to increase efficiencies in the engineering practice and drive improvements in customer profitabilityCreate transparency into engineering performance, monitor and report on key metricsWork with other senior leaders to transfer knowledge to the engineering teams and understand the technology roadmap to prepare Delivery Engineering for adoption of new products and features.Guide and support the AU engineering and delivery managers to ensure the delivery of engineering services securely.Works with PMO, Engineering and Delivery Managers and Customer Success to manage resource supply and demand.Work to advance the security and automation in the engineering practiceYou will foster the evolution of the delivery engineering team culture in a growing organizationYou drive change within the development organisation and foster a positive culture of continuous improvementYou will create an inclusive, and diverse environment where people can do their best workYou will drive individual growth through recognition, opportunities, and incentives.Assist and support your team's support service as part of the escalation/de-escalation processesRecognise gaps in our service delivery and propose and support changes to addressManage and prioritise customer requests in an effective and sustained manner that builds and strengthens customer relationshipsTo abide to the Compliance Policies and Procedures of the CompanyTake reasonable care of your own and other people's Health & Safety in the workplaceIn addition to this you are required to carry out any other duties as reasonably requested by your direct line leaderWhat we're looking for Demonstrated experience in leading and managing engineering teams, including overseeing software delivery processes, ensuring high quality outputs, and meeting delivery deadlinesTrack record of managing and improving operational processes with extensive experience in implementing and optimizing Agile methodologies across numerous teamsExperience in defining and executing engineering strategies that align with business objectives, including capacity planning, resource management, recruitment, and risk mitigationDeep understanding of software delivery processes and what it takes to drive successful delivery of high quality, secure, softwareA passion for people and a track record of nurturing and growing them to be the best they can beExperience in and ideas for influencing change and growth of development teamsA relentless drive for continuous improvement in processes, others and yourselfExceptional communication skills, and being a good listenerCan do attitude, a passion for excellence and a commitment to be the bestHigh levels of energy, sound judgement and determination to achieve with a sense of urgencyHigh attention to detailAbility to give and receive positive and constructive feedbackA relevant tertiary qualification in computer science or equivalent experience.What we offer in return: Personal growth – in leadership, commercial acumen and technical excellenceTo be part of a global, winning high growth organization – with a career path to matchA vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethosA competitive reward package that truly awards our top talentA chance to make a true impact on society and the planetWhat you'll be responsible for Partner with stakeholders to understand specifications, business requirements, and communicate insights
Scripting and Automation
Develop scripts and automated workflows to improve the efficiency and accuracy of repeated tasks
Test Automation
Create and implement code tests and software test automation
Skills you'll needWorks with others by being open, clear in communication and listening to achieve goals
Numerical problem solving
Works with numerical information and performs mathematical calculations to solve problems
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
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