Customer Service Officer
vor 3 Wochen
MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands.
Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support.
Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.
mlcoa is an established premier international provider of independent medical opinions and specialistservices to insurers, private and government employers/departments, self-insured companies and the legal profession.
We are seeking an enthusiastic and driven Client Services Officer with prior experience in delivering exceptional customer service
Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team.
Job DescriptionResponsibilities will include but are not limited to: Liaising with customer to plan and implement agreed servicesScheduling of appointments.Maintaining busy inboxes, with queries, appointments and non-appointment servicesProviding administrative and operational support to consultant practitionersProviding information and advice to customers, or prospective customersUndertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing and supporting the greater team in general.QualificationsTo be considered for this role you will have: Demonstrated the ability to provide excellent customer serviceExcellent verbal, written and interpersonal communication skillsDemonstrated the ability to work independently and within a group environmentA personal approach which is enthusiastic, friendly and helpfulStrong prioritisation skills while maintaining a level of flexibilityAttention to detail is a mustComputer literacy, with proficiency in Microsoft Office (Word/Excel)mlcoa offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features.
Ours is a growing business and opportunities abound for talented performers.
Additional InformationYou are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking.
We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
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