Process Improvement Engineer Coe
vor 1 Monat
Process Improvement Engineer COE Site / Location: Australia Post
Ref #: 12364623
Opening Date: 18-Oct-2024
Work Type: Permanent Full Time
Description & RequirementsHelp us deliver like never before
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.
About the opportunity Australia Post is embarking on an exciting journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience. If you are passionate about process excellence and want to be part of this journey with an organization that plays a crucial role in the community, working alongside individuals who take pride in their impact and genuinely care about their work and the people they serve, we would love to hear from you.
What you'll deliver with us Reporting to the Senior Manager, Process Excellence COE, this role is part of the establishment of a Centre of Excellence, which will ensure consistent methodologies, tools, processes, and overall capabilities across the enterprise, governed centrally and implemented within each business area. You will be accountable for evaluating, designing and overseeing the implementation of best practice processes, and end-to-end delivery of process improvement and transformation in partnership with business units and other stakeholders.
You'll also Perform diagnostic & assessment of current state business processes, workflows and operational systems to identify inefficiencies, bottlenecks, and opportunities for improvement.Responsible for the end-to-end delivery of assigned initiatives, including scoping, business case development, stakeholder management, process design/re-engineering, benefits management, process modelling according to enterprise standard, partnering with cross-functional teams to implement improvements.Maintain awareness of current and emerging methodologies and best practices, including automation technologies such as RPA, RDA, Conversational AI, Low Code/ No Code, Generative AI.About You Formal certification in Lean Black Belt.More than 5 years of experience implementing continuous improvement processes within a labour-intensive, industrialised workforce.Demonstrated experience in problem-solving and analytical skills, including the application of DMAIC principles to improvement initiatives.Minimum of 3 years of process modelling experience using process modelling tools such as Signavio and BPMN 2.0 standard.Strong interpersonal and negotiation skills to influence and achieve buy-in from diverse stakeholders.How we'll deliver for you A unique transformation project that will mean you get to help shape the future of Australia Post.Lead cross functional projects and add real value to the business.Work with some of the sharpest minds in the freight & logistics industry.We're delivering together At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on ******.
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