Workforce Planning
vor 1 Monat
Transport and Main Roads (Organisation site)Customer Contact Centre; Customer Services; Customer Services Safety & Regulation; CarseldineIn the role of Workforce Planning & Technology Manager, you will inspire and guide a highly technical team, fostering a culture of continuous learning and development. Lead complex initiatives with a focus on continuous improvement and innovative problem-solving, exploring diverse solution options.Some of your responsibilities will include:Manage the technologies and systems within Customer Services Branch (CSB) to facilitate high-volume, multi-channel customer interactions.Execute workforce planning strategies to optimise employee availability to meet customer demand while balancing business and employee needs.Lead, coach and develop a team of specialists, fostering professional growth and building a high-performing team of passionate experts.Translate complex workforce data into actionable insights and initiatives to enhance performance, address workforce challenges, and support informed business decisions.Identify opportunities to improve workforce planning processes and outcomes, and implement innovative solutions to address resourcing challenges, in collaboration with staff and management.Requirements of the role:Proven ability to inspire and guide a highly technical team, fostering a culture of continuous learning and development that enhances satisfaction for stakeholders, customers, and staff.Expertise in leading complex initiatives with a focus on continuous improvement and innovative problem-solving.Ability to acquire thorough knowledge of resource management and ensure the delivery of agreed programs.Excellent communication and interpersonal skills to provide clear, specialist advice and work effectively with diverse groups.Enthusiastic and engaging communication style that promotes a collaborative, team-oriented environment.This is a temporary relief pool for relieving opportunities over the next 12 months.Applications to remain current for 12 months.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.Please ensure you download all attachments and follow the instructions on how to apply.
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Workforce Planning Officer
vor 1 Monat
Brisbane, Österreich Qld Traffic VollzeitTransport and Main Roads (Organisation site)Customer Contact Centre; Customer Services; Customer Services Safety & Regulation; CarseldineIn the role of Workforce Planning Officer, you will generate high-quality reporting suitable for different audiences, develop short and long-term staff schedules, and provide staffing recommendations to Call Centre...
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Strategic Workforce Planning Specialist
vor 3 Monaten
Brisbane, Österreich Tideri Jobbörse VollzeitFlexible Hybrid Working Arrangements Increase your take-home pay with Salary Packaging Endeavour Foundation is one of Australia's largest employers of people living with disability.Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance.We are dedicated to creating an inclusive culture where our employees...
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Strategic Workforce Planning Specialist
vor 3 Monaten
Brisbane, Österreich Endeavour VollzeitFlexible Hybrid Working ArrangementsIncrease your take-home pay with Salary PackagingEndeavour Foundation is one of Australia's largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees...
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Workforce Planning
vor 1 Monat
Brisbane, Österreich This Is An It Support Group VollzeitSome of your responsibilities will include: Manage the technologies and systems within Customer Services Branch (CSB) to facilitate high-volume, multi-channel customer interactions.Execute workforce planning strategies to optimise employee availability to meet customer demand while balancing business and employee needs.Lead, coach and develop a team of...
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Workforce Planning Analyst
vor 2 Monaten
Brisbane, Österreich Australia And New Zealand Banking Group Limited VollzeitJob Title: Workforce Planning Analyst - Suncorp Bank Department: SB Service Delivery Division: Suncorp Bank Location: Brisbane About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and...
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Workforce Planning Analyst
vor 2 Monaten
Brisbane, Österreich Australia And New Zealand Banking Group Limited VollzeitJob Title: Workforce Planning Analyst - Suncorp Bank Department: SB Service Delivery Division: Suncorp Bank Location: Brisbane About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and...
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Robert Walters Australia | Workforce Planning Analyst
vor 20 Stunden
Brisbane, Österreich Tideri Jobbörse VollzeitWe are excited to be partnering with a leading banking corporation here in Brisbane to recruit for a Workforce Planning Analyst.This role plays a critical role in ensuring the efficient planning and operation of the Contact Centre.In this role you will: Deliver analysis, recommendations, and optimised resourcing plans.Foster the delivery of agreed service...
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Brisbane, Österreich Hudson RPO VollzeitInitial contract until 30/06/2025 with possible ext paying approx $1175/day Brisbane CBD Location with flexibility to WFH 2 days per week Project and workforce management methodologies with Agile and hybrid approaches This pay rate is inclusive of mandatory 25% casual loading Initial contract until 30/06/2025 with possible extension paying up to $1175/day...
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Brisbane, Österreich Hudson RPO VollzeitThis pay rate is inclusive of mandatory 25% casual loading Initial contract until 30/06/2025 with possible extension paying up to $1175/day Brisbane CBD Location with flexibility to WFH 2 days per week Our client, a large complex Queensland Government department, are currently seeking an Organisational Change Manager (Workforce Planning) for an initial...
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Brisbane, Österreich Hudson RPO VollzeitThis pay rate is inclusive of mandatory 25% casual loading.Initial contract until 30/06/2025 with possible extension paying up to $1175/day.Brisbane CBD Location with flexibility to WFH 2 days per week.Our client, a large complex Queensland Government department, is currently seeking an Organisational Change Manager (Workforce Planning) for an initial...
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Brisbane, Österreich Tideri Jobbörse VollzeitTransport and Main Roads (Organisation site)Customer Contact Centre; Customer Services; Customer Services Safety & Regulation; Carseldine In the role of Workforce Planning Officer, you will generate high-quality reporting suitable for different audiences, develop short and long-term staff schedules, and provide staffing recommendations to Call Centre...
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Brisbane, Österreich Tideri Jobbörse VollzeitTransport and Main Roads Organisation site: Customer Contact Centre; Customer Services; Customer Services Safety & Regulation; Carseldine Position: Workforce Planning & Technology Manager In this role, you will inspire and guide a highly technical team, fostering a culture of continuous learning and development.Responsibilities: Manage the technologies and...
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Workforce Planner
vor 1 Monat
Brisbane, Österreich This Is An It Support Group VollzeitLiaise with internal stakeholders regarding workforce planning performance information and statistics to facilitate the exchange of information, support decision making, and assist in the effective and efficient delivery of service for the HCC.Key competencies/suitability (role specific criteria and personal qualities)You will be assessed on your ability to...
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Senior Workforce Officer
vor 20 Stunden
Brisbane, Österreich Qld Traffic VollzeitQueensland Treasury (Organisation site)Workforce & Client Experience; Enabling; Queensland Revenue Office; Brisbane CityAs the Senior Workforce Officer, you will work within a team environment to deliver efficient and effective workforce management services to Queensland Revenue Office (QRO).This includes coordinating all phases of recruitment, supporting...
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Principal Workforce Policy Officer
vor 2 Monaten
Brisbane, Österreich The State Of Queensland VollzeitWe have an exciting fixed term temporary full-time opportunity for you to join our Workforce Strategy Branch based in Brisbane CBD!Undertake statewide strategic workforce planning, policy development, and redesign activities across the health workforce and in relation to endorsed health priority areas, population groups, and reform agendas.This position is...
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Senior Workforce Planner
vor 4 Wochen
Brisbane, Österreich SMAART Recruitment VollzeitAre you passionate about optimizing contact centre operations and ensuring seamless customer and employee experiences?We're seeking multiple talented Workforce Planning Analysts to join an exciting opportunity with a major financial sector client, kicking off in early 2025!Location : Brisbane CBD (with hybrid flexibility) In this role, you'll be a key...
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Senior Workforce Planner
vor 3 Wochen
Brisbane, Österreich SMAART Recruitment VollzeitAre you passionate about optimizing contact centre operations and ensuring seamless customer and employee experiences?We're seeking multiple talented Workforce Planning Analysts to join an exciting opportunity with a major financial sector client, kicking off in early 2025!Location : Brisbane CBD (with hybrid flexibility) In this role, you'll be a key...
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brisbane, Österreich Tideri Jobbörse VollzeitThis pay rate is inclusive of mandatory 25% casual loading. Initial contract until 30/06/2025 with possible extension paying up to $1175/day. Brisbane CBD Location with flexibility to WFH 2 days per week. Our client, a large complex Queensland Government department, is currently seeking an Organisational Change Manager (Workforce Planning) for an initial...
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Workforce Business Partner
vor 1 Monat
Brisbane, Österreich Mckenzie VollzeitBolton Clarke Group is one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.Join a team of committed aged care professionals dedicated to redefining the aged care experience for residents, their families and employees.Our mission is "Making every...
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Workforce Development Officer
Vor 4 Tagen
Brisbane, Österreich Qld Traffic VollzeitQueensland Health (Organisation site ( ) )Caboolture Hospital, CabooltureProvide high quality, safe and sustainable Allied Health workforce that meets the healthcare needs of people accessing our services.This role ensures a high-quality, safe, and sustainable Allied Health workforce within the CKW Directorate to meet healthcare needs.Key activities include...