Robert Walters Australia | Workforce Planning Analyst
vor 23 Stunden
We are excited to be partnering with a leading banking corporation here in Brisbane to recruit for a Workforce Planning Analyst.
This role plays a critical role in ensuring the efficient planning and operation of the Contact Centre.
In this role you will:
Deliver analysis, recommendations, and optimised resourcing plans.
Foster the delivery of agreed service levels while balancing cost, customer, and people outcomes.
Use best practice workforce management principles to ensure effective planning.
What will your day look like?
As a Workforce Planning Analyst, you will:
Planning and forecasting:
Apply best practice workforce management principles to create accurate workload, service level, and FTE requirements through monthly, weekly, daily, and intraday forecasts.
Demonstrate a thorough understanding of forecasting and planning principles relevant to contact centre operations and workforce management.
Accurately forecast ongoing customer call demand and resource requirements using historical and seasonal forecasting methodologies, considering attrition, initiatives, capacity, and budget.
Provide scenario modelling for future initiatives, including risks and recommendations.
Identify areas for improvement in planning practices, sharing feedback to enhance the planning process.
Promote and educate contact centre roles on workforce management practices.
Support stakeholders in managing FTE and operating budgets, providing recommendations and creating FTE solutions that align with budget.
Conduct impact analysis and identify business trends, addressing key areas requiring attention.
Collaborate with business leaders across the organisation to deliver excellence in customer service and operations as a trusted advisor.
Work with stakeholders to identify suitable inputs for forecasts and models, seeking appropriate sign-off.
Manage risks related to accuracy and timeliness of service delivery, highlighting any analysis risks to stakeholders.
What will you bring?
Tertiary qualifications in an appropriate discipline (Desired) Demonstrated experience in managing effective relationships with stakeholders Exposure to contact centre environments Strong experience in a variety of workforce management roles You don't need to have all the skills listed.
We value a growth mindset, so if you have most of these skills, we'd love to hear from you.
So why join our client's business?
From the moment you join, you'll be doing meaningful work that shapes a world where people and communities thrive.
They offer a range of flexible working arrangements, so their people can "make work, work for them."
Additionally, they'll provide access to health and well-being services and discounts on selected products and services, such as insurance and banking products.
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Jason McFarland on 07 3032 2289 for a confidential discussion.
About the job
Contract Type: FULL_TIME
Specialism: Human Resources
Focus: Other specialist positions
Industry: Human Resources and Personnel
Workplace Type: On-site
Experience Level: Mid Management
Location: Brisbane
Salary: Negotiable
Job Reference: 2028560/001
Date posted: 18 December 2024
Consultant: Jason McFarland
Come join our global team of creative thinkers, problem solvers and game changers.
We offer accelerated career progression, a dynamic culture and expert training.
#J-18808-Ljbffr
-
Brisbane, Österreich Tideri Jobbörse VollzeitOur client is seeking a dedicated Injury Management Specialist to join their dynamic team.This role offers the opportunity to provide and coordinate injury management services, including rehabilitation, case management, and proactive injury management initiatives.The successful candidate will be part of an inclusive culture that respects and promotes human...
-
Injury Management Consultant
vor 1 Monat
Brisbane, Österreich Robert Walters Australia VollzeitOur client is seeking a dedicated Injury Management Specialist to join their dynamic team.This role offers the opportunity to provide and coordinate injury management services, including rehabilitation, case management, and proactive injury management initiatives.The successful candidate will be part of an inclusive culture that respects and promotes human...
-
Ao6 Management Accountant
vor 1 Monat
Brisbane, Österreich Robert Walters Australia VollzeitOur client is seeking a highly skilled and dedicated AO6 Management Accountant to join their dynamic team.Initial contract until end of February 2024Brisbane CBD, WFH flexibilityAttractive hourly rateAbout the job:Provide high level support and independent advice to management and staff in relation to budget, financial and other operational issues.Manage the...
-
Workforce Planning Analyst
vor 2 Monaten
Brisbane, Österreich Australia And New Zealand Banking Group Limited VollzeitJob Title: Workforce Planning Analyst - Suncorp Bank Department: SB Service Delivery Division: Suncorp Bank Location: Brisbane About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and...
-
Workforce Planning Analyst
vor 2 Monaten
Brisbane, Österreich Australia And New Zealand Banking Group Limited VollzeitJob Title: Workforce Planning Analyst - Suncorp Bank Department: SB Service Delivery Division: Suncorp Bank Location: Brisbane About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and...
-
Robert Walters Australia | Senior Business Analyst
vor 4 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitOur client is seeking a Senior Business Analyst to play a pivotal role in their Digital Enablement Program and the Content Services Platform project.This is an exciting opportunity to work on strategic initiatives, collaborate with technical and business stakeholders across various departments, and contribute to achieving value for money outcomes.The...
-
Senior Financial Analyst
vor 2 Monaten
Brisbane, Österreich Robert Walters VollzeitManagement Accounting & Budgeting (Accounting)We are currently looking for an experienced Senior Financial Analyst to join a leading natural resource company. This position involves working closely with the wider team and collaborating with diverse operations across multiple locations, including underground and surface mining, processing facilities, and...
-
Senior Financial Analyst
vor 1 Monat
Brisbane, Österreich Robert Walters VollzeitOur client, a dynamic and growing organisation in the energy sector, is searching for an ambitious and highly skilled Senior Financial Analyst to join their Treasury and Financial Planning & Analysis team. This is an incredible opportunity to step into a high-impact role where you'll collaborate with senior leaders, tackle complex financial challenges, and...
-
Injury Management Consultant
vor 1 Monat
Brisbane, Österreich Robert Walters Australia VollzeitOur client is seeking a dedicated Injury Management Specialist to join their dynamic team. This role offers the opportunity to provide and coordinate injury management services, including rehabilitation, case management, and proactive injury management initiatives. The successful candidate will be part of an inclusive culture that respects and promotes human...
-
Senior Business Analyst
vor 4 Wochen
Brisbane, Österreich Robert Walters Australia VollzeitOur client is seeking a Senior Business Analyst to play a pivotal role in their Digital Enablement Program and the Content Services Platform project. This is an exciting opportunity to work on strategic initiatives, collaborate with technical and business stakeholders across various departments, and contribute to achieving value for money outcomes. The...
-
Senior Business Analyst
vor 4 Wochen
Brisbane, Österreich Robert Walters Australia VollzeitOur client is seeking a Senior Business Analyst to play a pivotal role in their Digital Enablement Program and the Content Services Platform project.This is an exciting opportunity to work on strategic initiatives, collaborate with technical and business stakeholders across various departments, and contribute to achieving value for money outcomes.The...
-
Robert Walters | Senior Financial Analyst | Brisbane
vor 4 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitOur client, a dynamic and growing organisation in the energy sector, is searching for an ambitious and highly skilled Senior Financial Analyst to join their Treasury and Financial Planning & Analysis team.This is an incredible opportunity to step into a high-impact role where you'll collaborate with senior leaders, tackle complex financial challenges, and...
-
Real-Time Workforce Optimisation Analyst
vor 1 Monat
Brisbane, Österreich Australia And New Zealand Banking Group Limited VollzeitSelect how often (in days) to receive an alert:Department: SB Service DeliveryDivision: Suncorp BankLocation: BrisbaneAbout UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive...
-
Head Of Talent
vor 4 Wochen
Brisbane, Österreich Robert Walters VollzeitRecruitment - Internal (Human Resources & Recruitment)This role is pivotal in sourcing, attracting, and retaining the high-quality talent required to achieve the company's growth objectives.The successful candidate will have the opportunity to bring the company up to a 'best-in-class' level for sourcing, attraction, and retention capabilities. Our client is...
-
Real-Time Workforce Optimisation Analyst
vor 1 Monat
Brisbane, Österreich Australia And New Zealand Banking Group Limited VollzeitSelect how often (in days) to receive an alert:Department: SB Service DeliveryDivision: Suncorp BankLocation: BrisbaneAbout UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive...
-
Supply Planning Analyst
vor 2 Monaten
Brisbane, Österreich Sime Darby Group Vollzeitlocations Australia | SEQ | Brisbane - 98 Kerry Rdtime type Full timeposted on Posted 2 Days Agojob requisition id JR112951Company : Hastings Deering (Australia) LtdAbout the RoleHastings Deering is on the hunt for a Backorder Management Analyst to join our award-winning team in Archerfield, Brisbane.This is a permanent, Monday to Friday role.As a Backorder...
-
Workforce Planning Officer
vor 1 Monat
Brisbane, Österreich Qld Traffic VollzeitTransport and Main Roads (Organisation site)Customer Contact Centre; Customer Services; Customer Services Safety & Regulation; CarseldineIn the role of Workforce Planning Officer, you will generate high-quality reporting suitable for different audiences, develop short and long-term staff schedules, and provide staffing recommendations to Call Centre...
-
Supply Planning Analyst
vor 2 Monaten
Brisbane, Österreich Sime Darby Group Vollzeitlocations Australia | SEQ | Brisbane - 98 Kerry Rdtime type Full timeposted on Posted 2 Days Agojob requisition id JR112951Company : Hastings Deering (Australia) LtdAbout the Role Hastings Deering is on the hunt for a Backorder Management Analyst to join our award-winning team in Archerfield, Brisbane.This is a permanent, Monday to Friday role.As a Backorder...
-
Planning And Approvals Manager
vor 1 Monat
Brisbane, Österreich Planning Institute Australia VollzeitWe are looking for an experienced Planning & Approvals Manager to join our team in Brisbane, working from the Milton office. This pivotal role involves driving the planning, approvals, and tenure management for Boral's sites across Queensland, Western Australia, and the Northern Territory. With regular monthly travel and site visits, you'll play a vital role...
-
Strategic Workforce Planning Specialist
vor 3 Monaten
Brisbane, Österreich Tideri Jobbörse VollzeitFlexible Hybrid Working Arrangements Increase your take-home pay with Salary Packaging Endeavour Foundation is one of Australia's largest employers of people living with disability.Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance.We are dedicated to creating an inclusive culture where our employees...