Support Engineer Ii

vor 2 Monaten

Perth, Österreich 21St Century Software Vollzeit

About Us 21st Century Software is the leader in software solutions for the IBM Z platform, which is the platform trusted by most worldwide finance institutions, healthcare, insurances, retail and governments.
We are growing our team and our skills in 21CS VSEn platform (one of the operating systems for IBM Z).
About the Role: We are seeking a Technical Support Engineer II interested in operating systems and middleware in general and specifically willing to be part of the VSE platform team.
The goal is to provide premium support to our loyal VSE customer community to which VSE is critical for their business.
As a Technical Support Engineer, you will provide your technical knowledge to resolve customer issues and offer guidance on product usage.
You must be comfortable communicating with customers, managing a support queue and have general debugging skills.
You will work as part of a team and facilitate end-to-end resolution of customer issues.
As you grow in your role, you may have the opportunity to perform code modification, build analysis, test and handle debugging tasks as well as provide input related to product features.
Responsibilities : Accurately assess customer needs, set and meet expectations. Provide ongoing technical support and guidance to customers using defined support guidelines. Perform problem verification by confirming customer's environment, error messages and symptoms of a problem. Independently diagnose complex problems and duplicate customer issues where possible using standard utilities and 21CS software tools. Maintain case tracking details for similar/future problem resolution. Provide status updates to management of ongoing high-risk cases. Work effectively across multiple teams to research and resolve product or customer issues Some after-hours, weekends and on-call responsibilities may be required. Qualifications: We expect you to have a natural tendency to probelm solving, and bring with you strong analytical and resolution skills.
For this role, it is important that you are a team player and posess a high personal integrity.
We imagine that you have strong interpersonal and communication skills, and earn trust easily.
You enjoy learning, and can commit to learning new technologies if needed.
Basic understanding of operating systems and middleware Understanding of Agile principles IBM Z architecture knowledge: usage and development Experience with z/VM, z/OS, Linux on Z Experience with VSE platform as user, administrator, operator Min.
3 years of experience in VSE operating system skills: usage, installation, and administration Min.
3 years of experience in IBM zSystems architecture knowledge: usage and development Min.
3 years of experience in VSE Debugging skills Preferred Skills: Min.
3 years of experience in LE and Compilers programming Min.
3 years of experience in VSE HLASM and C programming Education: • Preferred - Bachelors or better in Computer Science.
#J-18808-Ljbffr

  • Structural Engineer Ii

    vor 1 Monat

    Perth, Österreich Airswift Vollzeit

    About Airswift Airswift is an international workforce solutions provider.With 1000 employees and 9,000 contractors operating in over 70 countries, Airswift's geographical reach, experience and expertise across the energy, mining, infrastructure and technology sectors is unparalleled.Position: Structural Engineer II Project: Woodside Karratha Life Expansion...

  • Structural Engineer Ii

    vor 1 Monat

    Perth, Österreich Airswift Vollzeit

    About AirswiftAirswift is an international workforce solutions provider. With 1000 employees and 9,000 contractors operating in over 70 countries, Airswift's geographical reach, experience and expertise across the energy, mining, infrastructure and technology sectors is unparalleled.Position: Structural Engineer IIProject: Woodside Karratha Life...

  • Electrical Engineer Level Ii

    vor 2 Monaten

    Perth, Österreich Technical Resources Vollzeit

    About the Job The primary purpose of this role is to drive and deliver safe and sustainable electrical engineering design for brownfield upgrade projects.As an Electrical Engineer Level II, you will be responsible for driving and delivering safe and sustainable electrical engineering design for brownfield upgrade projects.You will be reporting to your...

  • Electrical Engineer Level Ii

    vor 1 Monat

    Perth, Österreich Airswift Vollzeit

    Electrical Engineer Level II Location:Perth, Australia (Hybrid)Employment Type:Full-time, ContractDuration:12-month contractFlexible Working:Enjoy a hybrid arrangement—3 days on-site and 2 days from home.Functional Manager (Global):Electrical Department Manager - Australia WestDaily Supervisor (Project):Discipline Team LeadThe Role:The primary purpose of...

  • Electrical Engineer Level Ii

    vor 4 Wochen

    Perth, Österreich Titan Recruitment Vollzeit

    Job DescriptionPosition: Electrical Engineer Level IILocation: Perth CBDSchedule: Monday to Friday, 40 hour weekRate: $100ph incl.superQualificationsElectrical Engineering Qualification Role OpportunityDrive and deliver safe and sustainable electrical engineering design for Oil & Gas brownfield upgrade projects.BenefitsOpportunity to work with a leading...

  • Electrical Engineer Level Ii

    vor 1 Monat

    Perth, Österreich Technical Resources Vollzeit

    About the JobThe primary purpose of this role is to drive and deliver safe and sustainable electrical engineering design for brownfield upgrade projects. As an Electrical Engineer Level II, you will be responsible for driving and delivering safe and sustainable electrical engineering design for brownfield upgrade projects. You will be reporting to your...

  • Manufacturing Engineer Ii

    vor 1 Monat

    Perth, Österreich Tideri Jobbörse Vollzeit

    Manufacturing Engineer II Location: Hyderabad, IN Employment type: Employee Place of work: Hybrid Offshore/Onshore: Offshore TechnipFMC is committed to driving real change in the energy industry.Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it.You'll be joining a culture...

  • Airswift | Electrical Engineer Level Ii | Perth

    vor 1 Monat

    Perth, Österreich Tideri Jobbörse Vollzeit

    Electrical Engineer Level II Location: Perth, Australia (Hybrid)Employment Type: Full-time, ContractDuration: 12-month contractFlexible Working: Enjoy a hybrid arrangement—3 days on-site and 2 days from home.Functional Manager (Global): Electrical Department Manager - Australia WestDaily Supervisor (Project): Discipline Team Lead The Role:The primary...

  • It Support Associate Ii

    vor 1 Monat

    Perth, Österreich Amazon Vollzeit

    IT Support Associate II - Night Shift, Operations Technology Solutions (OTS)About Operations Technology Solutions (OTS)Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT...

  • Electrical Engineer Level Ii

    vor 1 Monat

    Perth, Österreich Airswift Vollzeit

    Electrical Engineer Level IILocation:Perth, Australia (Hybrid)Employment Type:Full-time, ContractDuration:12-month contractFlexible Working:Enjoy a hybrid arrangement—3 days on-site and 2 days from home.Functional Manager (Global):Electrical Department Manager - Australia WestDaily Supervisor (Project):Discipline Team LeadThe Role:The primary purpose of...

  • Manufacturing Engineer Ii

    vor 1 Monat

    Perth, Österreich Technipfmc Vollzeit

    Manufacturing Engineer IILocation: Hyderabad, INEmployment type: EmployeePlace of work: HybridOffshore/Onshore: OffshoreTechnipFMC is committed to driving real change in the energy industry.Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it.You'll be joining a culture that...

  • Technical Support Engineer

    vor 1 Monat

    Perth, Österreich Lvi Associates Vollzeit

    I am working with a leading energy storage solutions company in Australia for residential and commercial and industrial solutions.I am looking for a Technical Support Engineer to provide remote support, conduct fault analysis, compile product quality issues, maintain customer relationships, and manage training sessions.Key Responsibilities:Provide remote...

  • Sales & Tech Support

    vor 3 Monaten

    Perth, Österreich Tideri Jobbörse Vollzeit

    The FHC sales team works very closely with facilities worldwide introducing a wide variety of products for both clinical and research use.The team is continuously developing and managing relationships with doctors, researchers, and facility staff.Each team member is responsible for the management of performance and activity metrics in their designated...

  • Payroll Specialist Ii

    vor 3 Monaten

    Perth, Österreich Dayforce Us, Inc. Vollzeit

    Payroll Specialist II - Australia/New ZealandLocation: PhilippinesJob DescriptionDayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.Our award-winning Cloud HCM platform...

  • Principal Engineer

    vor 1 Monat

    Perth, Österreich Konnecting - Skilled Migration & Recruitment Specialists Vollzeit

    Join a dynamic team within a growing Australian provider of technical solutions within energy and building services.Principal Engineer - Process EngineeringAbout the Company: Our Perth-based client is on the trajectory to emerge as a leading figure in process engineering across diverse sectors, including Industrial, Oil & Gas, Defense, and Aerospace...

  • Senior Mechanical Engineer – Material Handling Technologies

    vor 1 Monat

    Perth, Österreich Integrated Talent Vollzeit

    Senior Mechanical Engineer – material handling technologies (mining)Skip to contentMining - Engineering & Maintenance (Mining, Resources & Energy)Integrated Talent is an Australian owned and operated leading technical talent management solutions provider to the Engineering, Rail, Mining and Industrial OEM sector in Australia, with a strong focus on...

  • Principal Engineer

    vor 1 Monat

    Perth, Österreich Tideri Jobbörse Vollzeit

    Join a dynamic team within a growing Australian provider of technical solutions within energy and building services.Principal Engineer - Process Engineering About the Company:Our Perth-based client is on the trajectory to emerge as a leading figure in process engineering across diverse sectors, including Industrial, Oil & Gas, Defense, and Aerospace...

  • Sales & Tech Support

    vor 3 Monaten

    Perth, Österreich Fhc, Inc. Vollzeit

    The FHC sales team works very closely with facilities worldwide introducing a wide variety of products for both clinical and research use. The team is continuously developing and managing relationships with doctors, researchers, and facility staff. Each team member is responsible for the management of performance and activity metrics in their designated...

  • It Desktop Support Engineer

    vor 1 Monat

    Perth, Österreich Tsa Group Vollzeit

    Company DescriptionJoin the TSA Family: Elevate Customer Experiences with Us!TSA is proudly Australian-owned and a leader in the Outsourcing Industry.We help some of the country's biggest brands connect with their customers in meaningful ways.With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact with...

  • It Desktop Support Engineer

    vor 1 Monat

    Perth, Österreich Tsa Group - Australia Vollzeit

    Company DescriptionJoin the TSA Family: Elevate Customer Experiences with Us!TSA is proudly Australian-owned and a leader in the Outsourcing Industry.We help some of the country's biggest brands connect with their customers in meaningful ways.With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact with...