Premium Guest Executive Interstate
Vor 2 Tagen
Apply now Job no: 531977
Work type: Maximum Term Full Time
Location: Sydney
Categories: Customer relationship/VIP marketing, Marketing / PR, Business Development
For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour.
Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.
The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts.
With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
As the Premium Guest Executive working in our VIP Interstate Sales and Marketing team, you will focus on implementing marketing initiatives to retain and grow The Star's local VIP guests.
Your demonstrated passion for providing excellent guest service and ability to develop and maintain key relationships, will enable you to exceed expectations, promoting guest engagement and increasing visitation to The Star Sydney.
This is a fantastic opportunity where you will work as a team to support the Vice President Premium Guest in the development and implementation of business plans in addition to identifying new and creative marketing opportunities.
A few of your responsibilities: Managing a dedicated Hosting List of Interstate Gold, Platinum & Diamond membersMeeting individual KPIs regarding sales budget targets and the activation of hosted membersMaintaining and developing strong interpersonal relationships across our propertiesRepresenting The Star at hosted events and promotions both on and off siteManaging member accommodation and restaurant reservations requests and interdivisional travel bookings and RSVPs to events and promotions across our propertiesWhat we are looking for: Prior 2+ years Gaming / VIP Host experiencePrevious Sales / Guest Service experience in a fast-paced environmentStrong commercial understanding and proven ability to develop relationshipsStrong computer, written and verbal communication skillsAbility to work in a 24/7 environmentAbout you: You are customer focused and passionate about providing excellent guest experiences.
You are empathetic and use your well developed active listening skills to quickly develop rapport and overcome obstacles with confidence and ease.
Your role will be pivotal in shaping the success of our premium guest experience at The Star.
Join us in making a difference.
What can we offer you: Complimentary meal on site every day including hot meals, sandwich bar and moreUniform laundered and ready for you daily on propertyFive weeks of paid Annual Leave for team members who meet the definition of shift workerDiscounted parking + other transport optionsUp to 30% discounts across award winning restaurants and accommodationLifestyle discounts including gym memberships, retail discounts and dry-cleaning servicesDiversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+Endless career growth and opportunities to learn and develop your careerPlease be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. Our culture At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.
We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.
We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality(2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It's your time to SHINE Click on the link below to make your next career move with The Star.
Advertised: 03 Jan 2025 AUS Eastern Daylight Time
Applications close: 31 Jan 2025 AUS Eastern Daylight Time
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