Manager, Guest Experience Host
vor 3 Monaten
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
How You'll Shine:The responsibility of this role is to deliver qualified In-House and Rental tours to designated sites and to meet and exceed the department budgets KPIs.
Recruitment, training and performance management of the Universal Marketing Agent teams,
Manage day-to-day operations of Universal Marketing Agents All activities affecting Universal Marketing Agents
Month-end reporting requirements in accordance with company procedures
Adhere to all company and regulatory requirements with regards to Universal Marketing Agent Activities.
Meet and/or exceed the departmental budgeted expectations, in production and cost efficiencies
Ensure all employees stay current with required government licenses and work permits as required.
Define the responsibilities of the Universal Marketing Agent teams
Be responsible for marketing budgeting and cost accounting systems
Schedule guests for maximum efficiency
Provide regular coaching, mentoring and feedback to the team to ensure continued development and identify training needs.
Travel to resort and sales locations as required
Identify trends/root causes and take action to ensure desired results are achieved.
How You'll Be RewardedBuild your career with a value-driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
Immediate start + full time hours
Permanent full time opportunity
Salary $75,000 + superannuation + incentives
Subsidised private health insurance
Professional development funding
Discounted hotel stays across Australia, Fiji, New Zealand
What You'll Bring
Proven extensive management experience
Field Marketing experience and track record of results
Exceptional customer service focus
Ability to read and interpret documents such as guidelines, instructions and manuals
Ability to draft process manuals and adhoc reports and correspondence
Absolute attention to detail and accuracy
Computer literate in Microsoft Office Suite and able to learn Company specific systems
Problem-solving skills, patience and good listening skills
Demonstrated ability to assist guests and co-workers in a professional, helpful and positive manner
Possesses productive, energetic and self-motivated attributes
Strong personal values regarding customer service, delivering on the promise and integrity
Ability to recognise financial trends and to implement plans to enhance profitability
High level of written and verbal communication skills with the ability to effectively present information and respond to questions from groups of managers, co-workers and clients.
Ability to use statistical data, logistics, and analytic approaches to identify trends & support strategic decision-making.
High level of organizational and time-management skills, combined with previous experience in multitasking.
Flexibility in working schedule – the ability to work weekends, public holidays, evenings as required.
The capability to work in a fast-paced environment both as part of a team and autonomously
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ******, including the title and location of the position for which you are applying.
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