Manager, Estate Triage
vor 3 Wochen
Manager, Estate Triage & Resolution Westpac Banking Corporation, Sydney, AustraliaPermanent Hybrid working environment Job Description
Manager, Estate Triage & Resolution 53720
Permanent Parramatta Location Hybrid working environment
How will I help?
As the Manager Estate Triage & Resolution, you will drive the business performance in line with Compliance and Regulatory requirements by leading a team to provide a superior customer experience.
You will provide ongoing coaching and support to a team of Estate Officers who are responsible for servicing written estate requests involving the assessment of the request, the completion of the request, managing the quality of data and correspondence issued to estates.
You will also be responsible for ongoing identification and implementation of business improvement initiatives.
What do I need?
In this role, you will need to have demonstrable experience as a leader of an operational team.
The key focus of this role is to manage the operational risk of the Estates team.
Furthermore, this role is critical in ensuring we drive the business performance strategy which promotes Our Service Promise and is supportive of the Estates CoE becoming a world-class service team.
As well as this, you will:
Demonstrate resiliency, assertiveness, and good decision-making skills Be able to utilise business metrics to manage operations and drive efficiency Have demonstrable experience developing and motivating a team, ideally in a highly sensitive environment such as Estates Management.
Successfully led and managed a team with strong operational and people leadership skills.
Have a strong operational background within a high-volume, fast-paced environment; contact centre experience is preferred.
Demonstrate ability to lead and manage change and Continuous Improvements within the team and foster team culture.
How do I apply?
Start here.
Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone-our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disabilities, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email #J-18808-Ljbffr
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