Senior National Program Manager
vor 2 Wochen
Senior National Program Manager - Retail Full-time CGL – Retail Services is the retail marketing division of the Clemenger Group .
With our two market-leading brands, Creative Activation and Clemenger Field Marketing , we offer unparalleled sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping, and auditing.
Clemenger Group is an endorsed Work180 employer of choice, recognised for our commitment to helping women thrive by raising workplace standards.
About the Opportunity:
As the Senior National Program Manager, you will lead client service, manage the field and operations teams, and be primarily responsible for ensuring Best in Class Planning and performance across all client programs through ongoing evolution of processes, capability, and efficiencies in line with client and retail requirements.
The Senior National Program Manager will be responsible for building strong foundations with key stakeholders to foster a win-win outcome.
While leading a field team, you will drive Best in Class Planning and Execution of the client program, superior client service, and ongoing evolution of processes, capability, and efficiencies in line with client and retail requirements.
As the strategic lead, you will provide direction to the field team, making informed decisions that will develop and improve retail activations.
This role suits someone who can juggle conflicting priorities and meet client deadlines while leading the team with a tenacious and adaptable attitude to anticipate both our business and the client's needs.
Key Job Responsibilities:
Creates and sustains long-term client relationships through understanding of their business and priorities.
Leads or supports win/win negotiations in challenging circumstances that lead to stronger strategic partnerships.
Analyses client satisfaction feedback and develops benchmarks upon which to base strategies for continuous improvement.
Builds strong partnerships with internal stakeholders to achieve optimal service levels for the client.
Leads or participates in focused and professional business review presentations and pitches weekly, monthly, and quarterly.
Continuously enhances operational systems, processes, and policies to support business and client objectives, with a focus on improving management reporting, information flow, and planning.
Proactively seeks and delivers opportunities to introduce innovation that drives improved sales performance and execution in the field.
Effectively manages projects as required by the business unit and client.
Scopes project requirements including timeframes, key stakeholder inputs, and coordination of multifunctional resources.
Identifies the key financial drivers and sets appropriate KPIs to focus performance, along with developing and aligning budgets to achieve strategic goals.
About You:
Sales/team management experience within retail preferred.
Prior experience in account service or related industry.
Field experience and a solid understanding of field management activities.
Tertiary qualifications preferred but not essential.
Experience in financial management.
High level of written and oral communication skills.
Are you ready for a new challenge?
If you think you can take this role and make it your own, apply now
We look forward to seeing your application and discussing this exciting position further.
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