It Helpdesk Support
vor 4 Wochen
We have a fantastic opportunity for an experienced IT Helpdesk Support (Level 1 & 2) to join our IT team in Sydney.
Job Role and Key Responsibilities: Applying technical knowledge to resolve faults;
Providing technical support and advice to end users;
Providing IT support for Internal / External Seminars and Training;
Responding to calls from internal clients;
Communicating progress of inquiries from receipt to closure to users;
Maintaining the helpdesk call system;
Provide detailed ticket information and escalation as required
Managing loan equipment and asset system
Assisting with IT training for the Sydney staff.
Supporting the execution of IT projects as required.
Maintaining positive relationships with all employees- especially in Sydney.
Maintains cyber security at all times.
Cultivate an awareness of security risks, stay informed of latest cyber threats, instil best cybersecurity practises and take practical steps to protect the firm and client from cyberattacks.
Skills / Knowledge
Strong attention to detail, with a focus on producing accurate and high quality work;
Professional and confident telephone manner;
Excellent communication and interpersonal skills;
Exceptional organisational skills.
Abilities / Aptitude
We require all our staff todemonstrate the following:
A client oriented approach with well-developed ability to understand and recognise client needs.
Enthusiasm and flexibility in approach to work.
Approachable and friendly personality
Proactive in identifying issues and areas for improvement
Self-motivation and accountability, with ability to prioritise work and apply initiative.
Maintains a high level of professional conduct and confidentiality at all times.
A desire to build strong working relationships through positive and open communication with colleagues throughout the firm.
A team oriented and solutions focused attitude.
Experience
Minimum 2 years' experience in a similar role.
Experience within a client centred organisation.
Exposure/experience in the following:
Windows 10/11
Active Directory;
Intune
Group Policy
Microsoft 365
Basic Networking;
Call logging software
Telephone Support.
Benefits
Up to 26 weeks paid parental leave for primary and secondary caregivers.This applies to birth, adoption, surrogacy and foster arrangements.
Purchased annual leave arrangements available.
Formal Learning & Development Program "The Edge" – Every employee has access to programs to enhance their skillset and unlock their potential.
Health & Wellbeing Initiatives – Our program covers Social Wellbeing, Physical Health, Financial Wellbeing and Resilience.
End of trip facilities – Our people have onsite access to secure bike cages, showers, lockers and towels.
Corporate Discounts – We partner with gyms and a major health insurer to provide our people with great discounts.
Social Activities – We hold a range of social events throughout the year to help connect our people.
Employee Assistance Program – Private and confidential counselling sessions are available to you and your direct family members.
Our Firm and Culture Russell Kennedy is a commercial law firm with more than 340 people in Melbourne and Sydney.
We are committed to providing exceptional legal strategies and solutions to our clients, guided by market-leading expertise across our key sectors of focus.
As part of our team, you'll receive hands-on experience, quality mentoring and access to valuable learning opportunities.
We encourage a professional and committed work ethic, while recognising the importance of an enjoyable working environment and balanced lifestyle.
We believe we have a culture where individuals of all backgrounds and abilities feel included and confident in bringing their whole selves to work, and where your talents are fostered, empowering you to contribute to the success of the firm.
Russell Kennedy is proud to be an equal opportunity employer and is certified as a WGEA Employer of Choice for Gender Equality, as well as being certified as a gold employer in the Australian Workplace Equality Index for employers with 500 or less employees.
We respect and celebrate the things that make each of us different.
The firm supports and promotes a range of initiatives to create an environment that is characterised by equal access and respected participation of all groups and individuals.
There is a particular focus and emphasis on gender equality, inclusion of First Nations peoples, accessibility for people with disability, LGBTIQ+ inclusion, and cultural diversity.
Russell Kennedy is recognised by Australian Disability Network as a Disability Confident Recruiter employer.
Russell Kennedy is committed to attracting and retaining the best talent available.
We acknowledge the importance of work-life balance, all current and prospective employees have access to flexible work options and workplace adjustments including alternate accessible formats, where required.
If you require an adjustment during the recruitment process please contact Carla Viglino on or .
Further Information Any questions regarding the vacancy can be directed to Radhika Rahul on .For further information or to submit your application for this position please visit the careers page on our website.
Please note any offer of employment made by Russell Kennedy Lawyers to the successful candidate will be subject to a police check.We are currently accepting applications from direct applicants only.
No agency referrals will be accepted at this stage.
Russell Kennedy Lawyers acknowledges the Traditional Custodians of the lands on which we meet and work.
Our offices are situated on the unceded lands of the Wurundjeri and Gadigal peoples.
We pay our respects to their Elders, past and present, to their emerging leaders and to the resilience, creativity and vitality of their cultures including their laws and systems of governance.
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