Aftersales Operations Manager
vor 1 Monat
Management (Manufacturing, Transport & Logistics)
Full time
Isuzu UTE Australia (IUA) are the official distributor of the Isuzu D-MAX and MU-X range across Australia.
IUA is experiencing strong growth within the marketplace and require a dynamic, innovative Aftersales Operations Manager to support business growth in the Aftersales Planning & Operations Department in our Brisbane Head Office.
Reporting to the General Manager – Aftersales Planning & Operations, this role is responsible for supporting IUA's aftersales objectives, enhancing customer satisfaction, boosting customer retention, and increasing profitability within the Service and Parts areas, including IUA Genuine Accessories.
The Aftersales Operations Manager will work closely with the General Manager and Regional Aftersales Managers (RAMs) to ensure exceptional support for the Dealer network, fostering continuous improvement and compliance with IUA standards.
About you
We're seeking a candidate with strong leadership skills, a strategic mindset, and a commitment to customer satisfaction and dealer support.
You should have a solid background in aftersales operations, a customer-focused approach, and the ability to collaborate with internal teams to meet performance goals.
About the role
As an Aftersales Operations Manager, some of your key responsibilities will include:
Provide day-to-day support to the General Manager – Aftersales Planning & Operations, leading initiatives to drive continuous improvement within IUA and the Dealer network.
Coordinate and support the team of Regional Aftersales Managers, assisting with the development and execution of performance-enhancing action plans.
Monitor Dealer Service and Parts performance, identify improvement opportunities, and assist RAM's in applying the PDCA cycle to implement changes.
In RAM absences, provide support to regional Dealer groups.
Direct support of the three Independent Authorised Service Facilities (IASFs) located in central Queensland including periodic site visits.
Champion continuous improvement within the department, standardising best practices.
Contribute to innovative solutions that enhance departmental activities.
Skill & Expertise:
Strong leadership and project management skills, with the ability to work collaboratively across teams.
Proven experience in relevant aftersales dealer roles or dealer network support within the automotive sector.
Excellent problem-solving skills and a proactive approach to customer care and improvement initiatives.
Knowledge of best practices in franchise development and continuous improvement.
What we offer
IUA employees are diversely supported as we recognise that our people are the core to the success of our business.
We offer a range of benefits for you, including:
Fully maintained Vehicle as an IUA Manager; Annual leave loading; Subsidised private health insurance and annual health & wellbeing initiatives; On-site parking for all staff; Extensive learning and development training program; Flexible working arrangements.
IUA understands that success stems from fostering a passionate team committed to innovation, collaboration, and quality.
These principles have helped us create a reputation for producing quality vehicles.
So, if you are looking to shift your career into the fast lane, we'd like to hear from you.
Your application should include your current CV and a cover letter outlining your suitability for the role.
If you would like to view the Position Description, please email
Please note that applications from recruitment agencies will not be considered at this time.
To be eligible to apply for this role you must be legally permitted to work in Australia.
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