Technical Account Manager

Vor 6 Tagen

Sydney, Österreich This Is An It Support Group Vollzeit

Description

As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on the AWS platform.
You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues.
TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.
You have demonstrable experience in providing operational best practice guidance in two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.

You preferably have software engineering, SRE and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.
Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role is highly preferred.
A day in the life

Every day will bring new and exciting challenges on the job while you:
Act as a single point of contact to Enterprise AccountsUnderstand your customers' outcomes and business goalsMake AWS service improvement recommendations that fit with your customer strategy and architectureEvaluate, analyze and present periodic reviews of operational performance to customersProvide detailed reviews of service disruptions, metrics, detailed prelaunch planningChampion and advocate for customer requirements within AWS (e.g.
feature request)Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concernsShare knowledge and innovate with some of the leading technologists around the worldWork directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possiblePlan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWSBasic Qualifications Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.Software Engineering, SRE and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.Preferred Qualifications Computer Science or Math background.Working knowledge of software development practices and technologiesExperience working with AWS technologiesSolid understanding of technology budget management.Acknowledgement Of Country

In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement

Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company - Amazon Web Services Australia Pty Ltd

Job ID: A2829609

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