Technical Account Manager
Vor 6 Tagen
Fortinet Fortinet delivers cybersecurity everywhere you need it.
We secure the entire digital attack surface from devices, data, and apps and from data center to home office.Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.
At Fortinet, our mission is to safeguard people, devices, and data everywhere.
We are currently seeking a dynamic Technical Account Manager to contribute to the success of our rapidly growing business.
Would you like to join the global leader and innovator in a broad range of network security solutions to help the strategic customers and optimize their customer experience?
We are expanding our Advanced Support (AS) team in APAC and seeking a talented Technical Account Manager (TAM) to join us in delivering exceptional service and support by operating as the primary technical advisor for key Fortinet customers.
The Technical Account Manager (TAM) will act as the primary technical contact for our key clients in the post-sales area, ensuring their success and satisfaction with our products and services.
The ideal candidate will have a strong technical background, excellent communication skills, and a passion for customer service.
As a TAM, you will work closely with clients to understand their needs, address their technical challenges tailored to their needs, and advocate for their success within our organization.
Your proactive guidance will help keep the customer's mission-critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return on investment.
As a Technical Account Manager, you will:
Client Relationship Management:
Serve as the single point of contact for designated clients in the post-sales phase.
Continuously prioritize customer success, assisting clients in achieving their business and technical objectives.
Foster and maintain robust relationships with assigned clients, acting as their trusted technical advisor and primary resource for technical issues and inquiries.
Gain a thorough understanding of each client's business and technical requirements to provide relevant technical information, guidance, and support.
Technical Support:
Deliver expert technical support and troubleshooting for assigned clients, offering guidance on product usage, integration, and best practices.
Conduct in-depth troubleshooting across a range of products, replicate customer environments using lab equipment, and recommend potential solutions.
Take proactive ownership of customer incidents, driving timely and effective resolutions.
Manage communications and set expectations with customers throughout the resolution process, ensuring clarity and satisfaction until case closure.
Engage in customer conference calls and face-to-face meetings as required.
Generate service reports to summarize service activities and performance for key stakeholders.
Report software and hardware issues to the R&D department and ensure proper follow-up and resolution.
Proactive Account Management:
Implement and oversee various proactive measures to maintain a stable and reliable customer network, ensuring consistent performance and minimizing disruptions.
Proactively identify opportunities for optimization and enhancement within the client's current setup or usage of products and services.
Provide clients with strategic recommendations based on their usage patterns and industry trends to help them achieve their long-term goals.
Anticipate and mitigate risks by analyzing potential problem areas and developing preventive strategies.
Educate clients on best practices, new features, and potential improvements to enhance their experience and maximize the value they receive from the product.
Help customers enhance their technical skills by providing customized targeted training on Fortinet products and solutions.
Conduct weekly status conference calls with customers to report the status of open issues and projects.
Assess satisfaction, performance, and opportunities for further engagement or improvement.
Regularly monitor client health and usage metrics to identify and address potential issues before they impact the client.
Develop best practice deployment and troubleshooting methodology documentation to help customers.
Act as an escalation point for critical technical issues and drive critical incident management by collaborating with internal teams to ensure timely and effective resolution.
Create and present Root Cause Analysis (RCA) and Post Incident Report (PIR) to various customer stakeholders including executive leadership if required.
Feedback Loop:
Gather customer feedback and insights to help drive product improvements and inform internal teams of customer needs and expectations.
Documentation:
Maintain accurate and detailed records of client interactions, technical issues, and resolutions.
We Are Looking For:
6+ years of experience in a technical support, account management, or similar client-facing role.
Strong understanding of data networking protocols (TCP/IP, etc.
), Network Security technologies (Firewall, VPN, Authentication, UTM, etc.
), Routing and Switching with the ability to troubleshoot and resolve complex technical issues.
Bachelor's degree in computer science, Engineering, or a related technical field (or equivalent experience).
Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
Very good presentation skills and able to comfortably present technical and non-technical information to small to medium-sized audiences.
Proven problem-solving skills including, but not limited to, configuration analysis, detailed log analysis including debug logs, packet trace analysis, etc.
Ability to think critically and analytically.
Demonstrated commitment to delivering outstanding customer service and support.
Ability to work effectively within a cross-functional team, including engineering, product management, sales, professional services, and TAC.
Ability to maintain the overall understanding of the network design and able to comment on design flaws.
Face-to-face and remote customer management experience.
Previous experience working on Fortinet products is an advantage.
Asset to have CCNA, CCNP, CCIE, and/or CISSP and ITIL certifications and scripting and automation experience.
Fortinet certifications on NSE4, NSE5, NSE7, NSE8 is a distinct advantage.
At Fortinet, we embrace diversity and inclusivity.
We encourage applications from diverse backgrounds and identities.
Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being.
Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
We will only notify shortlisted candidates.
#J-18808-Ljbffr
-
Technical Account Manager
vor 1 Monat
Sydney, Österreich Onplatinum Ict VollzeitonPlatinum ICT – Technical Account Manager onPlatinum ICT is a boutique Managed Service Provider with sustainable growth since 2012. onPlatinum offers a single point of contact for their clients' ICT needs - IT, security, consultancy, communications, and print.We deliver expert support across Australia and internationally from South East Queensland and...
-
Technical Account Manager
vor 2 Wochen
Sydney, Österreich Fortinet VollzeitFortinetFortinet delivers cybersecurity everywhere you need it.We secure the entire digital attack surface from devices, data, and apps and from data center to home office.Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At...
-
Technical Account Manager
vor 1 Woche
Sydney, Österreich Fortinet VollzeitLocation: Australia (Sydney) Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager to...
-
Senior Technical Account Manager
vor 4 Wochen
Sydney, Österreich 4mation Technologies VollzeitThis is a Senior Technical Account Manager role with one of the leading companies in AU right now 🔥 -- 4mation Technologies -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at 4mation Technologies 🧐🧐Looking to take your next step in the technology industry? Join...
-
Senior Technical Account Manager
vor 1 Monat
Sydney, Österreich Red Hat Asia-Pacific Pty. Ltd. VollzeitSenior Technical Account Manager Red Hat's Services team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager (TAM) in Sydney, Australia. In this role, you'll work with a small set of key customers to provide hands-on technical and architectural guidance for the Red Hat OpenShift Container Platform. At...
-
Senior Technical Account Manager
vor 1 Monat
Sydney, Österreich 4Mation Technologies VollzeitTo help Australian companies digitally transform via strategy, user experience design and AI.Sales and customer successFull-timeHybrid | Sydney, NSW, AustraliaMid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team.Typically within 2-5 years of experience.We help Australian companies with 50-200 staff...
-
Technical Account Manager
vor 1 Monat
Sydney, Österreich Amazon VollzeitJob ID: 2810112 | Amazon Web Services Hong Kong LimitedWould you like to join one of the fastest-growing teams within Amazon Web Services (AWS)?Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a...
-
Technical Account Manager
vor 1 Monat
Sydney, Österreich Amazon VollzeitJob ID: 2810112 | Amazon Web Services Hong Kong LimitedWould you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a...
-
Senior Technical Account Manager
vor 1 Monat
Sydney, Österreich Red Hat Asia-Pacific Pty. Ltd. VollzeitSenior Technical Account ManagerRed Hat's Services team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager (TAM) in Sydney, Australia.In this role, you'll work with a small set of key customers to provide hands-on technical and architectural guidance for the Red Hat OpenShift Container Platform.At...
-
Technical Account
vor 3 Wochen
Sydney, Österreich Pendo VollzeitProfessional Services Technical Account Manager (ANZ) Role Overview: The Professional Services Technical Account Manager (TAM) plays a pivotal role in accelerating the time to value for Pendo users in the ANZ region.This hybrid role combines onboarding expertise with long-term account management to deliver exceptional customer outcomes.You will work closely...
-
Principal Technical Account Manager
vor 1 Monat
Sydney, Österreich Nice VollzeitAt NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?After key NICE CX customers have...
-
Principal Technical Account Manager
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAt NICE, we don't limit our challenges.We challenge our limits.Always.We're ambitious.We're game changers.And we play to win.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?After key NICE CX customers have purchased and...
-
Principal Technical Account Manager
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAt NICE, we don't limit our challenges.We challenge our limits.Always.We're ambitious.We're game changers.And we play to win.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?After key NICE CX customers have purchased and...
-
Technical Account Manager
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitArmis Security Armis, the asset intelligence and cybersecurity company, is looking for a few of the very best people in their field to join our A-team of big thinkers, doers, movers, and shakers.This unique opportunity truly offers the best of all worlds—start-up culture, enterprise-level benefits and security, and top pay for the industry.Ok, so what...
-
Senior Technical Account Manager
vor 1 Monat
Sydney, Österreich Cloudflare VollzeitAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding...
-
Principal Technical Account Manager
vor 1 Monat
Sydney, Österreich Nice VollzeitAt NICE, we don't limit our challenges.We challenge our limits.Always.We're ambitious.We're game changers.And we play to win.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about? After key NICE CX customers have purchased...
-
Technical Account Manager
vor 2 Monaten
Sydney, Österreich Armis Security VollzeitArmis SecurityArmis, the asset intelligence and cybersecurity company, is looking for a few of the very best people in their field to join our A-team of big thinkers, doers, movers, and shakers.This unique opportunity truly offers the best of all worlds—start-up culture, enterprise-level benefits and security, and top pay for the industry.Ok, so what...
-
Technical Account Manager
vor 1 Woche
Sydney, Österreich Amazon VollzeitTechnical Account Manager - ISV, ES - ANZJob ID: 2829609 | Amazon Web Services Australia Pty LtdAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on the AWS platform. You work...
-
Technical Account Manager
vor 6 Stunden
Sydney, Österreich Trend Micro VollzeitTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information.Fueled by decades of security expertise, world-leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks,...
-
Technical Account Manager Ps, Es Anz Tam
vor 1 Monat
Sydney, Österreich Amazon VollzeitTechnical Account Manager PS, ES ANZ TAMJob ID: 2792343 | Amazon Web Services Australia Pty LtdAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team who leads our customers to build and run their applications on the AWS platform.Key job responsibilitiesTAMs work backwards from customers to...
