Technical Account Manager Technical Account Management Sydney, Australia
vor 2 Wochen
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritise candidate safety. Please be aware that official communication will only be sent from @rippling.com addresses.
About the roleRippling is looking for a customer-obsessed Technical Account Manager (TAM) to join as the second member of our Global TAM team in Sydney As part of our dedicated Technical Account Management organisation, you will work closely with our rapidly scaling and maturing globally headquartered customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling's product suite.
You will own the key admin relationships, and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling's customers, all while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place
What you will doEnsure customer satisfaction for Rippling's Australia-based customers and take ownership of retaining a book of businessServe as a global Subject Matter Expert (SME) on the Technical Account Management team, providing support to US-based customers expanding into AustraliaFoster strong cross-functional partnerships and represent the Voice of the Customer for Australian customer needsDrive increased adoption of key features, new product releases, and best practicesSwiftly prioritize and resolve critical customer issuesServe as the dedicated Rippling liaison for customer questions, issues, or escalations, displaying a strong sense of urgency and advocacy to ensure prompt resolutionCollaborate directly with customers to understand and optimize their HR, payroll, benefits administration, and IT workflowsMaster the full suite of Rippling products to provide comprehensive adviceWhat you will need3+ years of work experience at a SaaS company in a customer-facing roleExperience with payroll strongly preferred, bonus points for HRIS or other HR/HCM SaaSExcellent at time management, prioritising tasks, and adapting on a day-to-day basisProven experience as an account manager with a scaled book of businessTrack record of building strong customer relationshipsHunger to work extremely hard on a growing teamStellar written and verbal communication skillsFlexibility with changing job duties and responsibilitiesPassion for enabling both customers and internal teamsInterest in actively working with product and engineering teamAdditional InformationRippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email ******.
Rippling employees work on a Hybrid Office Model - 3 days per week in our Sydney office.
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Sydney, Österreich Rippling VollzeitRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling,...
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Sydney, Österreich Tideri Jobbörse VollzeitRippling gives businesses one place to run HR, IT, and Finance.It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers.For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example.With Rippling,...
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