Technical Account Manager
vor 1 Monat
Who we areAbout StripeStripe is a financial infrastructure platform for businesses.
Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support Stripe's largest and most complex users.
Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you'll doStrategically support Stripe's largest and most complex users.
Responsibilities
Provide a gold standard experience to your assigned accounts' key stakeholders.Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development.Foster long term user relationships that grow loyalty to Stripe and Stripe products.Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion.Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe.Lead user facing meetings both in person and through video chat.Collaborate on the continued design of this support offering.Create user-facing content for long term solutions.Who you areWe're looking for someone who meets the minimum requirements to be considered for the role.
If you meet these requirements, you are encouraged to apply.
The preferred qualifications are a bonus, not a requirement.
Minimum requirements
Minimally 3+ years experience in enterprise level client-facing work.Mandarin speaking ability is required as you'll be engaging with some of our most complex China-based merchants - working with their developer, operations, and finance teams.Strong product sense and energized by the challenge of solving difficult user related problems.Strong written and verbal communication skills in English.Ability to lead complex integration conversations in a highly consultative and proactive manner.Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers.Familiarity with SQL and comfort building basic queries and modifying more complex ones.Strong technical troubleshooting skills and experience interfacing with technical teams.Adept client relationship management skills.Ability to engage in business-level and technical conversations at multiple levels of the organization.Preferred qualificationsOperations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes.Payments or Fintech experience.Experience practicing in small to medium scale project management.Strong organizational skills and self-starting mindset.China market and merchant familiarity preferred.Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users.
This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.
The annual salary range for this role in the primary location is A$117,600 - A$176,400.
This range may change if you are hired in another location.
For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location.
Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.
Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process.
Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.
Office locations: Sydney
Team: Operations
Job type: Full time
Apply for this role
#J-18808-Ljbffr
-
Technical Account Manager
vor 4 Wochen
Sydney, Österreich Commscope VollzeitTechnical Account ManagerLocation: Sydney, New South Wales, AustraliaThe Technical Account Manager or Technical Sales Engineer for Enterprise will be responsible for driving both the sales and technology positioning strategy within the South Pacific Region. This role requires deep expertise in enterprise sales, telecommunications infrastructure, and a strong...
-
Technical Account Manager
vor 4 Wochen
Sydney, Österreich Commscope VollzeitTechnical Account ManagerLocation: Sydney, New South Wales, AustraliaThe Technical Account Manager or Technical Sales Engineer for Enterprise will be responsible for driving both the sales and technology positioning strategy within the South Pacific Region.This role requires deep expertise in enterprise sales, telecommunications infrastructure, and a strong...
-
Technical Account Manager
vor 3 Wochen
Sydney, Österreich Commscope VollzeitThe Technical Account Manage r or Technical Sales Engineer for Enterprise will be responsible for driving both the sales and technology positioning strategy within the South Pacific Region? This role requires deep expertise in enterprise sales, telecommunications infrastructure, and a strong understanding of global and regional market trends.The ideal...
-
Technical Account Manager
vor 2 Wochen
Sydney, Österreich Commscope VollzeitThe Technical Account Manager or Technical Sales Engineer for Enterprise will be responsible for driving both the sales and technology positioning strategy within the South Pacific Region. This role requires deep expertise in enterprise sales, telecommunications infrastructure, and a strong understanding of global and regional market trends. The ideal...
-
Technical Account Manager
vor 4 Wochen
Sydney, Österreich Commscope VollzeitThe Technical Account Manager or Technical Sales Engineer for Enterprise will be responsible for driving both the sales and technology positioning strategy within the South Pacific Region? This role requires deep expertise in enterprise sales, telecommunications infrastructure, and a strong understanding of global and regional market trends. The ideal...
-
Technical Account Manager
vor 4 Wochen
Sydney, Österreich Commscope VollzeitThe Technical Account Manager or Technical Sales Engineer for Enterprise will be responsible for driving both the sales and technology positioning strategy within the South Pacific Region.This role requires deep expertise in enterprise sales, telecommunications infrastructure, and a strong understanding of global and regional market trends.The ideal...
-
Technical Account Manager
vor 1 Monat
Sydney, Österreich Commscope VollzeitThe Technical Account Manager or Technical Sales Engineer for Enterprise will be responsible for driving both the sales and technology positioning strategy within the South Pacific Region? This role requires deep expertise in enterprise sales, telecommunications infrastructure, and a strong understanding of global and regional market trends.The ideal...
-
Principal Technical Account Manager
vor 3 Wochen
Sydney, Österreich Peoplebank VollzeitAre you an experienced technical professional looking for a strategic role in a dynamic, fast-paced environment?An exciting opportunity has arisen for an experienced Technical Account Manager (TAM) to join a leading global technology company. In this strategic role, you will act as a trusted advisor to key customer accounts, ensuring they receive the maximum...
-
Technical Account Manager
vor 4 Wochen
Sydney, Österreich Commscope VollzeitThe Technical Account Manage r or Technical Sales Engineer for Enterprise will be responsible for driving both the sales and technology positioning strategy within the South Pacific Region。 This role requires deep expertise in enterprise sales, telecommunications infrastructure, and a strong understanding of global and regional market trends. The...
-
Technical Account Manager
vor 4 Wochen
Sydney, Österreich Commscope VollzeitThe Technical Account Manager or Technical Sales Engineer for Enterprise will be responsible for driving both the sales and technology positioning strategy within the South Pacific Region。 This role requires deep expertise in enterprise sales, telecommunications infrastructure, and a strong understanding of global and regional market trends. The...
-
Commscope | Technical Account Manager
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitTechnical Account Manager Location: Sydney, New South Wales, Australia The Technical Account Manager or Technical Sales Engineer for Enterprise will be responsible for driving both the sales and technology positioning strategy within the South Pacific Region.This role requires deep expertise in enterprise sales, telecommunications infrastructure, and a...
-
Technical Account Manager
vor 2 Monaten
Sydney, Österreich Fortinet VollzeitFortinetFortinet delivers cybersecurity everywhere you need it.We secure the entire digital attack surface from devices, data, and apps and from data center to home office.Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At...
-
Technical Account Manager
vor 2 Wochen
Sydney, Österreich Stripe VollzeitThis is a Technical Account Manager role with one of the leading companies in AU right now 🔥 -- Stripe -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Stripe 🧐🧐About the team Technical Account Managers work cross-functionally to support Stripe’s largest...
-
Technical Account Manager
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitFortinet Fortinet delivers cybersecurity everywhere you need it.We secure the entire digital attack surface from devices, data, and apps and from data center to home office.Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At...
-
Technical Account Manager
Vor 5 Tagen
Sydney, Österreich This Is An It Support Group VollzeitDescriptionAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on the AWS platform.You work backwards from your customer to define a support strategy, deliver expert advice on...
-
Principal Technical Account Manager
vor 1 Monat
Sydney, Österreich NICE VollzeitThis is a Principal Technical Account Manager role with one of the leading companies in AU right now 🔥 -- NICE -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at NICE 🧐🧐At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious....
-
Sydney, Österreich Rippling VollzeitRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling,...
-
Sydney, Österreich Rippling VollzeitRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling,...
-
Technical Account
vor 2 Monaten
Sydney, Österreich Pendo VollzeitProfessional Services Technical Account Manager (ANZ) Role Overview: The Professional Services Technical Account Manager (TAM) plays a pivotal role in accelerating the time to value for Pendo users in the ANZ region.This hybrid role combines onboarding expertise with long-term account management to deliver exceptional customer outcomes.You will work closely...
-
Principal Technical Account Manager
vor 3 Monaten
Sydney, Österreich Nice VollzeitAt NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?After key NICE CX customers have...