It Support Engineer
vor 2 Monaten
About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.About the teamAirwallex IT Operations is the first port of call for employees when they need help or have an issue with technology. We're a friendly and helpful team, happy to greet our new hires on their first day, help employees with technical support, and manage our hardware and fleet of laptops across all of our global offices. We provide services across our service desk, over chat, and face to face and zoom in our core offices.What you'll doYou'll provide outstanding customer service and support to our Airwallex team in our offices and remotely. We're obsessed with delivering a fantastic support experience and world-class customer service. From new hire IT onboarding to service desk tickets and walk-up support, meeting room and all-hands AV, you'll be the "face" of IT to our Airwallex team.You'll be the first point of contact when things go wrong for our team, and you'll work closely with your peers internationally to provide a consistently great support experience for our team. You'll get to work on a lot of different technology and projects, and grow your skills in engineering.We are hiring one person in our Hong Kong office, and another one in our Melbourne Australia office.Responsibilities:This job is primarily in-office. While we do support hybrid flexibility during the week, this role requires regular on-site days in our office Monday-Thursday, with flexibility to be in when needed to support events or our team.Provide on-site and remote tech support for Airwallex employees and contractors, focused on macOS and MacBook hardware support, and Windows software and PC support.Provide software support and troubleshooting on macOS and Windows OS.Use basic hardware troubleshooting skills - quickly able to debug common problems with windows and Apple hardware and computers.Strong troubleshooting skills with common software, i.e. Zoom, Slack, Google Chrome, Google Workspace, etc.Provide AV support for our meeting rooms, event spaces and office technology - daily and for internal events.Conduct new hire IT onboarding events every week - help our new starters set up their computers, accounts, and have an amazing first day.Basic administration of one or more applications - Google Workspace, Slack, Okta and assist with common issues.Write exceptional documentation and support knowledge guides - clear, concise and easy for all audiences to understand and act on.Contribute to operational guides, providing feedback on what works - and what doesn't, improving our processes and helping peers internationally.Handle complex requests and triage and prioritise - escalating where absolutely necessary, but owning an issue to completion.Who you areWe're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.Minimum qualifications:Exceptional customer service and hospitality skills - patiently and empathetically supporting users on-site and often in time sensitive situations.Exceptional, proven communication skills - written and verbal.Great documentation skills – you can document your work, and write a great article to a high standard.Experience with supporting and troubleshooting common MDM applications – mac and windows.Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, Zoom.Strong Slack skills – you know your emojis and you know how to communicate technical issues with peers or senior support efficiently and quickly.You're consistent, reliable and dependable – but you're hungry to learn more and work on more than just support.Strong knowledge of Google Workspace and Slack basics.Strong technical troubleshooting skills - hardware, software.Intermediate troubleshooting skills of office hardware – you know the basics of an office network or infrastructure, and can diagnose problems with help, but you know the difference between a switch and a gateway.Intermediate networking troubleshooting - you should know the basics of networking and common issues with wifi, DNS and office networks. You don't need to know DNS ports, but you should know how to help someone fix wifi on their laptop.Strong ability to multitask and work on multiple competing priorities – you can quickly figure out what needs to happen first, and what can wait a little longer.Relentlessly customer focused – you do the right thing, the right way; hospitality experience is a great skill here.Willing to work on a shifting schedule to support a hybrid work environment, and reasonably able to support some out-of-hours events or projects (but we'll make sure you get rest to recover too).Preferred qualifications:Experience in multinational tech companies – understanding of different cultures and empathetic to challenges communicating in second languages, but patiently able to work through technical problems.Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
#J-18808-Ljbffr
-
It Systems Engineer
vor 3 Monaten
Melbourne, Österreich Milestone It (Milestone Information Technology) VollzeitDo you thrive in a fast-paced environment where you can leverage your systems engineering skills on strategic projects while maintaining operational excellence?Milestone IT is partnering with a leading company to find a talented and experienced Systems Engineer to join their dynamic IT team. This exciting role offers the perfect blend of project work, where...
-
It Desktop Support Engineer
vor 2 Monaten
Melbourne, Österreich Tsa Group VollzeitJoin the TSA Family: Elevate Customer Experiences with Us! TSA is proudly Australian-owned and a leader in the Outsourcing Industry.We help some of the country's biggest brands connect with their customers in meaningful ways.With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact with brands, creating...
-
It Support Engineer I, It Services
vor 1 Monat
Melbourne, Österreich Amazon VollzeitJob ID: 2843615 | Amazon.com Services LLCAre you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who...
-
It Support
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitIT Support / System Engineer If you are excited about your current business and career progression and want to work for a company that values your opinion, encourages movement through different verticals, and understands that the old 9-5 workday model is outdated, then this opportunity is for you!A company that has been the world's leading software solution...
-
It Support Engineer
vor 1 Monat
Melbourne, Österreich Milestone It (Milestone Information Technology) VollzeitMilestone IT is seeking talented IT Support Technicians to join a dynamic team at one of our prestigious clients.What you'll be doing: Resolving complex IT issues escalated from the service deskTroubleshooting hardware and software problemsImplementing solutions to prevent recurring issuesCollaborating with other IT teams to ensure smooth operationsProviding...
-
It Senior Systems Engineer
vor 3 Monaten
Melbourne, Österreich Jenny Barbour IT and Project Recruitment VollzeitFabulous permanent opportunity Hybrid work model Strategic and innovative Cloud & On-Premises Technologies As a IT Senior Systems Engineer, you will contribute to and support our clients IT infrastructure, both on-premises and cloud-based, while delivering modern technology implementations.Key Skills & Responsibilities Skilled in building, running, and...
-
Milestone It
Vor 2 Tagen
Melbourne, Österreich Buscojobs VollzeitMilestone IT, your one-stop shop for top IT careers, is partnering with a leading nationwide company to find a talented Desktop Support Engineer!Are you a tech whiz with a knack for solving problems and providing exceptional customer service?Do you thrive in a fast-paced environment and enjoy helping others?If so, this exciting opportunity could be your...
-
Melbourne, Österreich Tideri Jobbörse VollzeitJob ID: 2843615 | Amazon.com Services LLC Are you passionate about solving technical challenges and helping people?Do you thrive in a dynamic, high-impact environment?Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations.We're seeking customer-focused, innovative problem-solvers who excel...
-
It Helpdesk Support
vor 3 Monaten
Melbourne, Österreich Milestone It (Milestone Information Technology) VollzeitMilestone IT is currently working with this brilliant organisation that has an exciting opportunity for an experienced IT Helpdesk Support to join a great team.Working with a small team of IT specialists, you will be providing Level 1 support to users both on and off-site.Key Responsibilities include:Providing IT support over the phoneProviding first level...
-
It Helpdesk Support
vor 1 Monat
Melbourne, Österreich Milestone It (Milestone Information Technology) VollzeitMilestone IT is currently working with this brilliant organisation who has an exciting opportunity for an experienced IT Helpdesk Support - Level 1 to join a great team.Working with a small team of IT specialists, you will be providing Level 1 support to users both on and off-site.Key Responsibilities include:Gathering information and raising tickets for the...
-
Service Desk Engineer
vor 1 Monat
Melbourne, Österreich It Integrity Pty VollzeitSummary: We are seeking a highly skilled Service Desk Engineer (Level 2/3) to join our team.The successful candidate will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and ensuring the smooth operation of our IT systems.The Service Desk Engineer will work closely with other members of the IT...
-
It Support Technician
vor 3 Monaten
Melbourne, Österreich Milestone It (Milestone Information Technology) VollzeitMilestone IT is currently working with this brilliant nationwide business that right now has an exciting opportunity for an experienced IT Support Technician to join a great team.Working with a small team of IT specialists, you will be providing high-level support to users both on and off-site.Key Responsibilities include: Providing hands-on hardware and...
-
It Support Technician
vor 1 Woche
Melbourne, Österreich Milestone It (Milestone Information Technology) VollzeitMilestone IT is currently working with this brilliant nationwide business that right now has an exciting opportunity for an experienced IT Support Technician to join a great team.Working with a small team of IT specialists, you will be providing high-level support to users both on and off-site.Key Responsibilities include: Providing hands-on hardware and...
-
Systems Engineer
vor 1 Monat
Melbourne, Österreich Brennan It VollzeitAdd expected salary to your profile for insightsWhy work for Brennan?At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting...
-
It Support Engineer
vor 2 Monaten
Melbourne, Österreich West Recruitment Pty Ltd VollzeitLocation: CBD, Inner West & Eastern SuburbsReference ID:Contact: Dean MumfordCall: West Sector: TechnologyJob SummarySydney CBD - Wynyard locationGreat staff culture - Fun & Outgoing teamEmployer paid Training and CertificationsJob DescriptionYour New EmployerWest Technology has been engaged to recruit for a growing Australian managed service provider.This...
-
It Systems
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitWant to deliver tech with purpose, with people who care? Join us and develop cutting-edge software solutions that help keep children safe online. Who are we? Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services.We are a purpose driven business, operating under the 'Linewize' brand in North...
-
Network Deployment Engineer
Vor 4 Tagen
Melbourne, Österreich This Is An It Support Group VollzeitDescription Amazon Web Services (AWS) is looking for a Network Deployment Engineer as part of our Infrastructure Operations team.As our region continues to expand and grow, Infrastructure Operations is looking for builders to take on the challenge of scaling network systems allowing us to stay ahead of customer demand.As a Network Deployment Engineer, you...
-
Network Deployment Engineer
Vor 4 Tagen
Melbourne, Österreich This Is An It Support Group VollzeitDescriptionAmazon Web Services (AWS) is looking for a Network Deployment Engineer as part of our Infrastructure Operations team.As our region continues to expand and grow, Infrastructure Operations is looking for builders to take on the challenge of scaling network systems allowing us to stay ahead of customer demand.As a Network Deployment Engineer, you...
-
Network Deployment Engineer
Vor 4 Tagen
Melbourne, Österreich This Is An It Support Group VollzeitDescription Amazon Web Services (AWS) is looking for a Network Deployment Engineer as part of our Infrastructure Operations team.As our region continues to expand and grow, Infrastructure Operations is looking for builders to take on the challenge of scaling network systems allowing us to stay ahead of customer demand.As a Network Deployment Engineer, you...
-
Api Engineer
Vor 7 Tagen
Melbourne, Österreich Zone It Solutions VollzeitWe are currently seeking a Java Microservices Lead for projects.This role offers substantial growth opportunities and involves working on a large-scale project.Responsibilities:Working experience for REST API, Java, Spring Boot, Microservices and AWSMSKWriting maintainable, secure, scalable, performance and well tested codeProvide guidance on the latest API...
