Patient Experience Liaison
vor 1 Monat
This is a fantastic opportunity to get a foot in the door with a rapidly expanding business that could lead to an exciting new career with Arrotex
20th September, 2024 About DBG Health & Arrotex Pharmaceuticals:
DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne.
With a team of over 1,000 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the well-being of our customers.
Arrotex Pharmaceuticals is the largest and most diverse pharmaceutical company in Australia.
Our vision is to be the most trusted provider of affordable and quality healthcare products and services to deliver a better quality of life for Australians.
Our values of Pioneering, Accountability, Collaboration, and Tenacity are the PACT our team members make to be our best every day and work together to deliver this vision and create a great place to work.
The Role:
The focus of this role is to support the education and utilisation of products, programs, and services by healthcare professionals; including but not limited to specialists, pharmacists, nurses, and prescribers.
This role has a focus on large hospitals in our Southwest Sydney Territory and your responsibility is to ensure the utilization of products and to deliver customized training and education strategies in line with Arrotex company guidelines.
In addition, you will also be responsible for promoting our patient centric support program related to our Biologic/Biosimilar portfolios.
This includes visits in both a proactive manner to target customers, as well as reactive to training and education requests.
Key Responsibilities
Collaborate with internal and external stakeholders to develop a cross-functional customer-focused account plan.
Identify specific tactics with agreed-upon timelines and target goals.
Demonstrate efficient planning, time management, record keeping, and resource utilisation for the assigned territory.
Successfully execute in-field visits with customers based on the territory plan and call cycle frequency outlined in the KPIs and as agreed with management.
Build and maintain positive working relationships & networks with prescriber networks and their medical and supporting administrative staff.
Co-ordinate and manage functions designed to add value to customers, including in-service programs, journal clubs & Sponsorships as requested by customers as appropriate.
Key Requirements
Experienced hospital sales representative with strong business acumen.
Minimum of 3 years in pharmaceutical sales within hospital channels and specialty care.
Experience in Gastroenterology/Rheumatology is preferable but not essential.
Demonstrated ability to build successful relationships and influence key stakeholders within the healthcare and pharmacy sectors.
Professional demeanour, selling style with proven experience in opportunity qualification, pre-visit planning, call control, account development, and time and territory management.
Success in qualifying opportunities involving multiple key decision-makers.
Exceptional verbal and written communication and presentation skills along with excellent listening skills.
Self-motivated with an ability to work individually and as part of a team, with high energy and an engaging level of enthusiasm.
Benefits & perks:
At DBG Health, we offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact.
As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally.
Competitive salary package and STIP program.
Exclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature, Chemists Own, and many more.
Free membership to 28 by Sam Wood - an online program designed to help Aussies get fit at home and live happier, healthier lives.
12 weeks paid parental leave.
We are a values-driven business fostering a supportive and friendly team culture.
Enjoy the ability to work autonomously, empowering you to drive your own success.
Convenient head office location close to public transport, cafes, and restaurants.
Opportunity to grow your career across all divisions within DBG Health - Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group, and Axe Health Services.
How to apply:
If you are interested in this position, please click APPLY, or for a confidential discussion, please contact Sass Riechelmann – Talent Acquisition Business Partner, at
DBG Health is committed to fostering a workplace culture that is safe and accessible for all.
We are an equal-opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability, or neurodiversity.
We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.
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