Network Support
Vor 3 Tagen
Direct : 661-367-8000 Ext : 310
Job Title : Network Support
Location : Redmond WA
Duration : Full Time
Job Responsibilities : 3+ years' Network Engineer experience in supporting production environments including customer-facing or customer support roles.Having Azure domain experience is a significant asset.Handle technically challenging and politically sensitive customer situations.Strong communication skills – Excellent spoken and written English communication skills.Effective, polished interaction with customers to gather information quickly; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence.Drive and intellectual horsepower to resolve difficult customer issues; directly support customers through telephone, email, and chat services as applicable.Cross-team collaboration.Experience with networking concepts including Load balancing, Routing, Switching, and Security.Experience and familiarity with networking tools (ping, tracert, wire shark, etc.
).Understanding geo-redundancy, CDN, and VPN technologies (site to site, point to site preferred, leased line).Experience and understanding of the OSI model and related concepts.Additional Information: All your information will be kept confidential according to EEO guidelines.
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