Account Support Specialist
vor 21 Stunden
About Blackhawk Network:Blackhawk Network (BHN) is the leader in global branded payment technologies.
We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections.
BHN's portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today's leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways.
BHN's network spans across the globe with over 400,000 consumer touchpoints.
Overview: As an Account Support Specialist you will be responsible for managing a portfolio of low-revenue clients who require minimal day-to-day involvement.
You will serve as their primary point of contact, ensuring their satisfaction with our products/services, addressing any inquiries or issues, and providing basic account support.
This role is ideal for someone who is wanting to take their first step in to Account Management and who is highly organized, communicative, and able to handle multiple tasks with ease.
Responsibilities: Manage and maintain relationships with a portfolio of low-revenue clients.
Act as the primary point of contact for clients, responding promptly to inquiries and concerns.
Provide low-touch support, ensuring that clients' needs are met without extensive involvement.
Assist clients with product/service questions, usage guidance, and troubleshooting.
Escalate any issues to senior account managers or support teams as necessary.
Regularly check in with clients to ensure satisfaction and identify any potential upsell opportunities.
Ensure client data and communications are accurately maintained in CRM systems.
Collaborate with internal teams to resolve client issues and ensure smooth service delivery.
Provide regular reports on account status and client satisfaction.
Maintain a thorough understanding of our products/services to effectively assist clients.
Qualifications: 1-2 years of experience in customer service, account management, or a related role.
Strong communication skills, both written and verbal.
Excellent organizational skills and attention to detail.
Can-do positive attitude Ability to manage multiple accounts simultaneously.
Proficient in Microsoft Office Suite.
Problem-solving mindset with the ability to handle client requests efficiently.
Ability to work independently while also being a team player.
This is a Hybrid role.
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