Senior Product Manager, Customer Programs
vor 3 Monaten
Senior Product Manager, Subscribe & Save Want to shape the future of the Consumables business at Amazon?
Are you passionate about working with business and technology teams to enhance the customer experience?
We are looking for a motivated and talented Senior Product Manager to make a huge impact in leading our Subscribe & Save program.
Amazon Australia is currently looking for a data-driven product manager to help us grow the Subscribe & Save program for Australian customers.
Subscribe & Save enables customers to set-up auto-deliveries for Everyday Essentials such as nappies, pantry food and beverages, vitamins and pet food.
Customers choose the frequency that they want their products delivered, and receive a 10% discount and free delivery.
Subscribe & Save is one of our fastest growing initiatives and is dynamically changing the way customers shop on Amazon.
You will lead the program holistically, ensuring to deliver a leading class experience for customers, and developing and delivering the roadmap for program growth.
To achieve your goals, you will collaborate with local and global teams that cut across the organisation, including technology, vendor management, customer service, marketing, operations and finance.
You will be able to play a significant part in defining the future vision for Subscribe & Save in Australia.
Key job responsibilities:
Develop, prioritise and execute a roadmap of initiatives to grow the program.
Key areas include customer acquisition and retention, selection expansion, customer experience and operational excellence.
Be commercially savvy and have excellent business judgment.
Be passionate about the customer experience and deliver innovative enhancements on their behalf.
Build relationships with and influence global teams across both tech and non-tech.
Possess strong project management skills and hold your program stakeholders accountable to high standards.
Bring robust analytical skills, and a deep curiosity about how things work.
Minimum Requirements:
Bachelor's degree or equivalent.
7+ years of product or program management, product marketing, business development or technology experience.
Experience working across functional teams and senior stakeholders.
Experience owning feature delivery and tradeoffs of a product.
Experience in a technology environment favourable, as well as background in product and/or program management.
Working knowledge of SQL and/or databases.
MBA, PhD or equivalent.
Tenacity to develop ideas independently, balance business needs and customer expectations.
Strong interpersonal skills and ability to build relationships with diverse local and global stakeholders.
Exceptional written and verbal communication skills.
Ability to use data to inform decisions; superior analytical skills including advanced Excel capability.
Strong attention to detail and proven ability to manage multiple, competing priorities simultaneously.
Ability to execute large projects from start to finish.
Capacity to operate simultaneously and effectively in both tactical and strategic modes.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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