Immersive Tech Support Analyst
vor 1 Monat
About TAFE QueenslandTAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland has been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.Your OpportunityAs The Immersive Technology Support Analyst, You WillApply skills to support the implementation and maintenance activities for immersive hardware, for example, Virtual Reality (VR) and Augmented Reality (AR) headsets, systems and applications supported by the Team.Ensure quality service outcomes for customers by the resolution of customer incidents/problems through effective triage, problem solving, coaching, mentoring and use of support documentation/procedures.Ensure continuous improvement and improved staff adoption of immersive technologies through ongoing updates to support materials and service experience processes.This position reports to the Senior Advisor, Immersive Technology.This is a Temporary Full-Time opportunity, to 26 January 2026 unless otherwise determined.The position location can be negotiated to any TAFE Queensland campus.Key ResponsibilitiesUndertake device management administration, hardware and software testing, and configuration for a range of immersive technologies.Prepare guidelines, procedures, design specifications and status reports, and ensure documentation is completed for testing, security assessments and that identified risks are controlled.Support the implementation of new and existing immersive technologies, inspiring use in educational delivery and providing advice to ensure a good technical understanding and user confidence.Provide support services and assistance for the resolution of technical issues associated with immersive technology systems and/or applications.Develop relationships with key stakeholders and end users to gain understanding of their responsibilities and operational needs and provide them with relevant and meaningful technical advice.Work with external and internal developers and stakeholders to ensure software that is delivered is free of technical bugs and meets specifications.Ensure appropriate information privacy and security, cyber security and quality assurance requirements are followed.Recommend and implement enhancements to systems and applications utilising established change management processes.Build solid working relationships within the team and with other teams across the organisation.Organise individual workloads to ensure quality, responsive and appropriate client service is delivered.How You Will Be AssessedThe ideal applicant will be someone who has the following key capabilities:Advanced skills or the ability to acquire advanced skills in the management and documentation of immersive hardware, systems, applications and associated platforms.Technical understanding or the ability to acquire technical understanding in the operation and configuration of VR or AR headsets, including tasks such as provisioning and remote management.Highly developed trouble-shooting and problem-solving skills, and experience in providing a high level of technical support with the ability to guide, inform and engage with staff to resolve issues.Ability to clearly communicate technical or complex topics to a non-technical audience, verbally and written, including preparing engaging and informative presentations.Demonstrated ability to promote a strong team culture that values the contributions of all team members, and through that contributes to a highly respected high-performing team.How To ApplyIf you're interested in this role, click the 'Apply' button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:A detailed resume;A cover letter that outlines your known skills, abilities, knowledge and experience in response to the "How you will be assessed" criteria above (maximum of 2 pages in total); andThe contact details for two referees (one of whom is your current supervisor).Closing date: 11:59pm, Friday, 3 January 2025Job Reference Number: TQ2024-1328For Further Information, Please ContactLee WebsterDirector, Learning Technology Innovation and ****** group: Administration
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Immersive Tech Support Analyst
vor 1 Monat
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