Operations Manager
vor 2 Monaten
Operations Manager - South Australia (Permanent Full-time) Cocoon SDA Care: We are an innovative, dynamic, and forward-thinking registered NDIS Provider with an exciting opportunity.
We pride ourselves on our workmanship and attention to detail.
We have built several brand-new SDA homes and are in the process of building many more across South Australia.
We provide support services throughout South Australia.
Our brand new, state-of-the-art, Platinum level SDA homes are in high demand areas, close to transport and medical facilities.
An exciting opportunity is available for an Operations Manager to manage, mentor, and oversee the day-to-day running of our branch in South Australia and provide supervision and support to a team of up to 10 admin staff and more than 100 disability support workers.
KEY RESPONSIBILITIES Providing leadership and supervision to a team of staff across a service region.Coordinate and manage the daily operations of support services, including the provision of formal supervision and management of a team of Managers, officers, and Disability Support Workers.Establish and maintain positive relationships with stakeholders including clients, families, carers, and the community.Oversee and drive achievement of both the operational and financial outcomes for Centre based and specialist disability accommodation services within the portfolio.Manage the delivery of services to ensure clients, services, and business plan goals are achieved.Ensure that best practice client-facing processes and practices are implemented.Manage acute care and/or behavior-related incidents.Ensure the number of clients or occasions of service meets business plan expectations.Be a strong ambassador for the Cocoon Group.Ensure the professional growth and development of staff, making sure position descriptions for all staff are kept up-to-date.Identify and recommend opportunities to increase team engagement.Monitor and manage service delivery and performance against targets and budgets.Model and implement a culture of continuous improvement that will improve the customer experience.Participate in the monthly review of financial results with the finance team.Maintain cash flow in the business by ensuring billing is done on time and invoices are followed up and paid on time.Work collaboratively with other managers to ensure that policies, procedures, and forms are aligned to activities and service delivery models of practice.Liaise with the NDIS regarding reportable incidents and incident management.Comply with relevant statutory regulations, funding agreements, and accreditation standards.Maintain and develop positive working relationships with key stakeholders and partners, including funding and accreditation bodies.Ensure the team complies with Disability Services Act Standards, other relevant legislation, and Cocoon Group policies.Develop a productive working relationship with a range of stakeholders to facilitate the work reportable incidents handling functions.Liaise regularly with Service Managers regarding any issues or improvements.Support the training and education function in identifying incidents and neglect of people with disability.Manage all incidents reported to the commission in a timely manner.Engage with providers and related authorities on minor and major incidents (including deaths).Escalate incidents for investigation where necessary.Analyze information during reportable incident process to advise on trends and risks.Contribute to the documentation of processes and procedures to support the implementation, operation, and monitoring of the complaints and incident handling function.Manage conflict, provide coaching and development opportunities, and address performance issues within your team.Participate in the review and maintenance of industry-specific and internal audit processes.Ensure the reputation and integrity of Cocoon Group is always maintained.Maintain confidentiality.Handle all kinds of complaints in a professional manner and respond to those complaints within 24 hours.Skills & Experience: To be successful in this position, candidates must possess the following:
Extensive experience in a front-line management role within the disability sector.Willingness to affirm Cocoon Group's mission, vision, values, and advocate for us.Ability to engage and inspire a passionate team through clear decision-making and supportive management style.Demonstrated ability to work unsupervised as well as an effective team player with a positive can-do attitude.Relates well to a range of people with sound listening and problem-solving skills.Confident professional with strong initiative and business acumen.Displays emotional maturity and resilience.Extensive knowledge of NDIS and the disability sector.Well-connected in the disability sector.Experience in managing internal and external stakeholders to achieve set objectives.Proven organizational skills, ability to multi-task and prioritize workloads.Skills in conflict resolution, change management, and financial management.Experience in managing a team and developing team for superior performance through attention to detail.Excellent written and oral skills, public speaking, and presentation capabilities.Outstanding interpersonal skills, flexible, patient, and able to relate well to all levels of society that Cocoon Group interacts with.Proficient computer skills in Microsoft Office.Please send your resume and a covering letter explaining why you are suitable for this role.
Only shortlisted applicants will be contacted. Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years' experience do you have as an operations manager?How many years of people management experience do you have?Do you have experience in administration?How many years' experience do you have with change management?Which of the following Microsoft Office products are you experienced with? #J-18808-Ljbffr
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