Customer Service Technician
vor 1 Monat
Brisbane, Queensland 4000, Australia • Full-time
DescriptionAbout Morgans Morgans is Australia's largest full-service stockbroking and wealth management network providing a range of wealth management, investment advice and corporate finance services.
We pride ourselves on our people, expertise, core values, and diversity.
The opportunity This is an exciting opportunity to join the Morgans team as a Customer Service Technician on a 12-month fixed-term contract.
In this role, you'll be the primary point of contact for troubleshooting and resolving issues across the Morgans' network and for our clients, all while enhancing your technical skills and delivering outstanding service.
BenefitsEligible to participate in bonus schemeLearning and development opportunities including Morgans' Mentoring programDiscounted financial services, health care, gym memberships & morePositive impact on the community through the Morgans Foundation and paid volunteer daysWhat you will be doingRespond to incoming IT requests and incidents from end users via face-to-face interactions, phone, and email, providing courteous and professional serviceTriage requests by gathering detailed information, including caller details, nature of the issue, impact, and desired outcomeBuild strong rapport with the client base, ensuring a positive and helpful experienceRecord, track, and document the troubleshooting process, capturing all decisions and actions taken, from initial contact to final resolutionDevelop proficiency in using the systems, software, and hardware supported by MorgansProvide hands-on support at the desktop level, including software installations and upgrades, hardware installations, and system/application configurationsWhat you will bringStrong IT troubleshooting skills with the ability to effectively triage and resolve callsCapability to manage multiple tasks efficiently and simultaneouslyProven experience in IT supportExcellent verbal and written communication skillsStrong customer focus with a service-oriented attitudeA proactive, enthusiastic approach to assisting othersA sense of urgency and a proactive mindset in problem-solvingHow to ApplyIf you are interested in this role and would like to join the Morgans team, please click apply and submit your cover letter and resume.
We believe in creating opportunities for everyone and welcome applications from people with diverse backgrounds and experiences.
We can't wait to hear from you
Role Type #J-18808-Ljbffr
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