Manager, Technical Account Management
vor 1 Monat
Our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value.
Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making.
We're responsible for facilitating smooth transitions during organizational change efforts that promote employee adoption.
You'll be an integral part of solving challenges faced by our client-facing teams to help make Zscaler more efficient in meeting our customers' needs.
We're looking for an experienced Manager to join our Technical Account Management team.
Reporting to the Director, Customer Success Management, you'll be responsible for: This leadership role will see you have both sound technical background and the ability to deal with business teams.
We are looking for someone who has experience leading teams to achieve their goals.
You love leading an experienced team, but also the ability to manage escalations, so a calm head in a crisis is important.
You will also work with our teams in Support, Engineering, Ops, and sales, so a collaboration and team ethics is important.
Provide input to the organizations strategic programs and lead these with the team Establish operational goals and work plans and delegate assignments to your team Promote behaviour, motivate, and above all, support the existing TAM team – coach them, contribute to customer pursuits – whatever it takes...
Hire, develop and retain great people Work with the Customer Success team to support project and engagement plans with your clients Resolve the more difficult technical issues and lingering issues our clients may have Help develop best practices for implementing Zscaler products in both internal and customer-facing Knowledge Bases What We're Looking for (Minimum Qualifications) Experience hiring/building and defining roles for a world-class technical teams up to 15 members Our preference is a consultancy background in Internet and Security technologies such as SWG, Sandboxing, Fire Wall, DLP, VPNs, MPLS, SD-WAN or WAN Optimization.
Intimate knowledge of HTTP, HTTPS, TCP and core networking protocols Direct management experience (3 years minimum) with demonstrated leadership in improving management of costs, methods, and staffing.
10+ years' experience in a technical role involving networking or information security.
What Will Make You Stand Out (Preferred Qualifications) Customer management skills during and post incident response and the ability to guide our clients' choices.
You will have a working knowledge of web-based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls.
Vendor certification CISSP, CCIE, CCNP, JNCIE, and MCSE a distinct advantage.
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Manager, Technical Account Management
vor 1 Monat
Melbourne, Österreich Zscaler VollzeitOur Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value. Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making. We're responsible for facilitating smooth transitions during organizational...
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Melbourne, Österreich Zscaler VollzeitOur Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value. Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making. We're responsible for facilitating smooth transitions during organizational...
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